Olivier Rodriguez

Sep 15, 2020

Extremely disappointed

We rented a Family motor home from spaceshipsrentals.co.uk for a 7 nights during August 2020, in Ireland. Very disappointed on all front with our experience. Disappointed with the Van, with the customer service, and with the payment facility. We have written their customer service to explain our issues, but we were practically told that it was either not their fault, or even implied it was ours. I will upload their email reply at some later stage so everyone can make their own opinion about this company before potentially using them. In a nutshell, the van was not in good condition, and not checked enough prior departure. A few parts were broken or out of order (windows holders, part of oven/hob, broken drawers which keep opening during transit, etc..), in particular the water pump, which means we had no water, until 3 days into our holidays, when they organised for someone to meet us (on the third day of our holidays)on the side of the road to change the pump, we had to put our holidays on hold to arrange this to happen. There was also issue with the LPG (Gas which feed the cooker and maintain the fridge going while parked) which was given to us empty, again not practical to start your holidays with an empty tank, knowing how difficult it is to find an LPG station in Ireland. The part that would worry me the most for using them again, would be the fact that they mixed up our private data, with another family(friends of ours) who booked another motor homer, at the same time. Their credit card details and ours got mixed up, and they ended up being charged for our van. Spaceship subsequently reversed the transaction and charged us instead. When I asked why could I see my friend credit card under my login, and vice versa, and why was I charged weeks later without being contacted, I was told the instruction to charge my card came from our friends... I find unbelievable that someone else other than the card holder can give instruction to do so. What would stop a random person to charge my credit card in the future for another transaction? where is the boundary line then? All this is in writing from them, so they do not have an issue with this personal data/financial data mix up. I will try to find out what is the best way to inform the data protection commissioner, so this does not happen to someone else. We would never use them again as you can guess.