It was so easy to get a quote and sign…
It was so easy to get a quote and sign up. The price was the best I have found. Easy peasy!

Sonnet Insurance is an online platform providing personal insurance solutions, including car, home, tenant, and condo insurance. Designed to simplify the insurance process, the company enables customers to obtain quotes quickly and securely through its user-friendly website. By answering a few questions, users can customize their coverage and complete their purchase online. Targeting a broad audience, Sonnet Insurance appeals particularly to Canadian residents, including university and college graduates who can benefit from additional discounts. The company's innovative offerings, such as the Sonnet Shift app, reward safe driving behaviors and promote savings for responsible drivers. With a commitment to clear communication and 24/7 customer support, Sonnet Insurance strives to make insurance accessible and affordable for all customers.
Sonnet Insurance receives a generally positive reception from customers, with many praising its user-friendly online platform and affordable rates. Reviewers highlight the ease of obtaining quotes and the efficiency of the service, noting that agents are often patient and helpful in explaining policies.
Many express satisfaction with the quick resolution of issues and the overall customer service experience. However, some consumers voice concerns about rising premiums without clear explanations and issues with communication, particularly regarding language preferences. Despite these criticisms, the majority of feedback emphasizes the company's strong service and competitive pricing. Overall, Sonnet Insurance is viewed favorably by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 3.9 | 30 |
| Sep 25 | 4.2 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“user friendly, and can do it all online yourself”
“Terrible customer service as well”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Sonnet Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 3.8).
60 reviews of Sonnet Insurance. Filter by what matters to you.
It was so easy to get a quote and sign up. The price was the best I have found. Easy peasy!
Notre agente est d’une bonne écoute , polis , avenante , connaît bien son produit et très professionnel.
Very easy to apply for insurance, reasonable rates, I got good vibes all around from my experience
Professional and supportive staff
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Terrible company to deal with. Undervalues your vehicle, overvalues repair costs, impossible to communicate with. What exactly am I paying you people for?
on n'a une bonne communication avec sonnet
I have been trying to cancel this policy for 3 months. They don't let you do it online. They don't reply to emails. When you call, a bot asks you some "identifying questions". Then you wait on the phone for hours and no one picks up. I cannot imagine how it must be dealing with them if you have an emergency. And even if you have no emergency, I don't think it's worth paying for months after you moved out, just go with another provider.
I like that you can do everything online, from the quote to purchasing the policy. There is a possibility to speak with an agent, who was very helpful in explaining the differences between various items, so I could refine my quote (and make it cheaper, which was nice). Sonnet offers more options to reduce coverage for things that you do not really need, or add more coverage for matters you need more of, all while re-evaluating the quote as you change options. You can then save the quote and reflect on it for a while and speak with an agent for questions. Since the purchase is online, there is no pressure to purchase immediately, another plus.
Pire assurance que jai jamais vu. Jai eu 2 sinistre avec eux. Communications ultrasonique mauvaise, la seul chose qu'ils essaient de faire cest de paye le moins possible. Trouve des excuse bidon. Expert en sinistre engagé par sonnet laisse a désirer. En plus , récemment ils ont eu un gros bug de leurs systèmes au niveau des paiements, ils ont avoue que c'était leurs faute, aucune entente possible de leurs part. Je ne pouvais pas canceller mon assurance car paiements en souffrance du a LEURS ERREURS. Aucun poste pour rejoindre la personne responsable du dossier donc faut attendre 45 minutes a chaque fois au téléphone ( 5 appels au total) . Il ont envoyé en recouvrement le montant paiement en souffrance sans tentative de résoudre leurs erreurs. Donc l' amf doit rentrer dans le dossier. Faire.a.tous prix cette assureur
Horrible horrible experiences with sonnet for the years I have been with the company. I went with them for the lower rates turns out you get what you pay for. My insurance went up every single renewal with no other explanation than “the premiums have gone up in your province” never had an accident never had any tickets so pristine driving record, make that make sense. Horrible experience with the customer service team when I was given a cancellation notice for a mistake they made (taking the payment out of the wrong account) spent 2 days trying to have it rectified with inconsistent information every time. Was told they have no supervisors to make a complaint to but workers stated several times they needed to speak with their supervisors regarding provided information. Made the payment and was confirmed all was good the policy would be reinstated and to call back the next day to confirm the payment was received. I called the next day to have them turn around and say no it will not we need a new letter from the bank that it was attempted to be taken out of. I had been to the bank 4 times the day prior to get the letter which always ended up not being good enough for them, why wasn’t that stated that day? Make you jump through a million hoops for their mistake to get no results. I will be leaving sonnet for a new policy would never recommend them ever. Keep your hard earned money and go with a company that actually knows what they’re doing. Very unhappy customer.
It was quick, easy, and user-friendly. I would definitely recommend Sonnet Insurance!
Phone reps like Madi know their stuff.
belle experiance patience bonne explication bon prix
Although I appreciated the ease of obtaining a quote and obtaining car insurance I am still waiting for my refund of property insurance which was included in obtaining my car insurance which should not have been. I am getting no response from the initial conversation I had with a representative and the refund has not been received. Very disappointing and considering changing car insurance provider along with reporting them to Ministry for their lack of transparency and resolve on this matter.
It was easy and quick . Very simple steps . Thank you Sonnet 😀
La madame au téléphone Véronique était super gentille et m’a guider toute au long par téléphone.
Sonnet Insurance is an online platform providing personal insurance solutions, including car, home, tenant, and condo insurance. Designed to simplify the insurance process, the company enables customers to obtain quotes quickly and securely through its user-friendly website. By answering a few questions, users can customize their coverage and complete their purchase online. Targeting a broad audience, Sonnet Insurance appeals particularly to Canadian residents, including university and college graduates who can benefit from additional discounts. The company's innovative offerings, such as the Sonnet Shift app, reward safe driving behaviors and promote savings for responsible drivers. With a commitment to clear communication and 24/7 customer support, Sonnet Insurance strives to make insurance accessible and affordable for all customers.
This profile hasn't been claimed by the business owner.