Sonnet Insurance
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Horrible horrible experience, do not get Sonnet!
Horrible horrible experiences with sonnet for the years I have been with the company. I went with them for the lower rates turns out you get what you pay for. My insurance went up every single renewal with no other explanation than “the premiums have gone up in your province” never had an accident never had any tickets so pristine driving record, make that make sense. Horrible experience with the customer service team when I was given a cancellation notice for a mistake they made (taking the payment out of the wrong account) spent 2 days trying to have it rectified with inconsistent information every time. Was told they have no supervisors to make a complaint to but workers stated several times they needed to speak with their supervisors regarding provided information. Made the payment and was confirmed all was good the policy would be reinstated and to call back the next day to confirm the payment was received. I called the next day to have them turn around and say no it will not we need a new letter from the bank that it was attempted to be taken out of. I had been to the bank 4 times the day prior to get the letter which always ended up not being good enough for them, why wasn’t that stated that day? Make you jump through a million hoops for their mistake to get no results. I will be leaving sonnet for a new policy would never recommend them ever. Keep your hard earned money and go with a company that actually knows what they’re doing. Very unhappy customer.