Sonnet Insurance is an online platform providing personal insurance solutions, including car, home, tenant, and condo insurance. Designed to simplify the insurance process, the company enables customers to obtain quotes quickly and securely through its user-friendly website. By answering a few questions, users can customize their coverage and complete their purchase online. Targeting a broad audience, Sonnet Insurance appeals particularly to Canadian residents, including university and college graduates who can benefit from additional discounts. The company's innovative offerings, such as the Sonnet Shift app, reward safe driving behaviors and promote savings for responsible drivers. With a commitment to clear communication and 24/7 customer support, Sonnet Insurance strives to make insurance accessible and affordable for all customers.
Sonnet Insurance receives a generally positive reception from customers, with many praising its user-friendly online platform and affordable rates. Reviewers highlight the ease of obtaining quotes and the efficiency of the service, noting that agents are often patient and helpful in explaining policies.
Many express satisfaction with the quick resolution of issues and the overall customer service experience. However, some consumers voice concerns about rising premiums without clear explanations and issues with communication, particularly regarding language preferences. Despite these criticisms, the majority of feedback emphasizes the company's strong service and competitive pricing. Overall, Sonnet Insurance is viewed favorably by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 3.9 | 30 |
| Sep 25 | 4.2 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“user friendly, and can do it all online yourself”
“Terrible customer service as well”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Sonnet Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 3.8).
60 reviews of Sonnet Insurance. Filter by what matters to you.
Garbage company. Will constantly raise your premium no matter how long you've been with the company and give you little to no explanation, and if you cancel your insurance with them, they charge you 30% of your total policy. Terrible customer service as well.
Terrible company to deal with. Undervalues your vehicle, overvalues repair costs, impossible to communicate with. What exactly am I paying you people for?
I have been trying to cancel this policy for 3 months. They don't let you do it online. They don't reply to emails. When you call, a bot asks you some "identifying questions". Then you wait on the phone for hours and no one picks up. I cannot imagine how it must be dealing with them if you have an emergency. And even if you have no emergency, I don't think it's worth paying for months after you moved out, just go with another provider.
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Pire assurance que jai jamais vu. Jai eu 2 sinistre avec eux. Communications ultrasonique mauvaise, la seul chose qu'ils essaient de faire cest de paye le moins possible. Trouve des excuse bidon. Expert en sinistre engagé par sonnet laisse a désirer. En plus , récemment ils ont eu un gros bug de leurs systèmes au niveau des paiements, ils ont avoue que c'était leurs faute, aucune entente possible de leurs part. Je ne pouvais pas canceller mon assurance car paiements en souffrance du a LEURS ERREURS. Aucun poste pour rejoindre la personne responsable du dossier donc faut attendre 45 minutes a chaque fois au téléphone ( 5 appels au total) . Il ont envoyé en recouvrement le montant paiement en souffrance sans tentative de résoudre leurs erreurs. Donc l' amf doit rentrer dans le dossier. Faire.a.tous prix cette assureur
Horrible horrible experiences with sonnet for the years I have been with the company. I went with them for the lower rates turns out you get what you pay for. My insurance went up every single renewal with no other explanation than “the premiums have gone up in your province” never had an accident never had any tickets so pristine driving record, make that make sense. Horrible experience with the customer service team when I was given a cancellation notice for a mistake they made (taking the payment out of the wrong account) spent 2 days trying to have it rectified with inconsistent information every time. Was told they have no supervisors to make a complaint to but workers stated several times they needed to speak with their supervisors regarding provided information. Made the payment and was confirmed all was good the policy would be reinstated and to call back the next day to confirm the payment was received. I called the next day to have them turn around and say no it will not we need a new letter from the bank that it was attempted to be taken out of. I had been to the bank 4 times the day prior to get the letter which always ended up not being good enough for them, why wasn’t that stated that day? Make you jump through a million hoops for their mistake to get no results. I will be leaving sonnet for a new policy would never recommend them ever. Keep your hard earned money and go with a company that actually knows what they’re doing. Very unhappy customer.
I would never recommend this company. In respect to my policy they have been unethical and fringe on fraudulent practices in my opinion where I am concerened. Good luck getting through to a live person and having anyone return your calls! I had an incident in a parking lot in 2022. I was parking and another driver backed into me. I had zero damage while the other driver incurred some. I did the appropriate and called Sonnet to report it. Initially I was told I was not at fault, Days later I was contacted by Sonnet and told I was actually 50% at fault (for someone else backing into me???) I didn't fight it because I had no damage and didn't see the point, regardless it was a zero dollar claim. As Sonnet is no longer offering auto insurance in Alberta, I have been looking for another insurance company. Imagine my frustration and anger when I discovered that Sonnet has rated this as an at fault accident with "Direct Compensation Property Damage" which have trippled my insurance premiums!! The best part is that Carfax has this reported as a ZERO dollar claim. So how can they have me rated as a higher risk when they reported this as a NO claim??? Once again, no one has gotten back to me and my policy lapses in early September and I have been fighting with this for over 2 weeks. If you're looking for insurance and you get a decent quote with them, my advice is RUN! Find an insurance broker local to you, that you can actually see in person if you need something.
WAY TOO LONG ON THE PHONE MORE THAN TWO HOURS
I no longer have sonnet insurance, but sonnet insurance you have a lawsuit coming. An employee of yours has been harassing and texting me personally. They claimed to hurt me. This employee of yours said my address and my license plate number. I still have all the messages. I will be going to my lawyer with all the messages. You guys are done! That is very unprofessional and disgusting for your employees to be doing that.
I work for an insurance company and I am never one to bash on my competitors. I know every companies strengths and weaknesses and don’t encourage anyone to leave their company for me. SONNET HAS NO STRENGTHS - I already had knowledge on how bad their service was but I had to deal with them while my parents were on vacation. They have no 24 hour customer service line, non-functioning robot chat services on their website, and inadequate function / control of ALL of their email lines. If you ever have an emergency and you’re insured with sonnet don’t even bother contacting them. They won’t help you anyway! They can’t even help you if they wanted because all of their means of communication are poorly monitored. Not to mention the inconsistencies between information provided by the agents. Nobody can be held accountable for their actions or statements because there’s no way to identify who you spoke to. Horrendous. Please stay away
Horrible company to deal with. I had a house flood in April. They sent a Restoration company to come photograph all my belongings that would damage during the flood. And made sure that everything was all nicely together in two rooms. Easy to access and easy for them to do their appraisal unfortunately the group they sent did not speak English at all. Was very hard to communicate without at the time they had removed 80% of the items to the yard to be picked up by a company. When I came back down I had noticed that they had moved a bunch of the items into a separate bedroom and did not include them. So I reached out to the address to it about. It mostly was consent about my daughter's medical supplies and equipment that was missed. To find out weeks later when I get the pictures where I have to give receipts etc. To find items that they had taken out of my house on even included in the list. I reach back out to the adjuster who tells me that he will resend the company out. Okay fine but they took some of the stuff with them on the first go about. I have pictures and videos at the time of the flood that show as well. All these items were when the flood happened. They sent people three times once on the day of the flood and took 3D videos of the whole basement so they can clearly see the missing items. I would stay away from this company at all. Cost cheaper premiums come at a cost.
Sonnet Insurance is an online platform providing personal insurance solutions, including car, home, tenant, and condo insurance. Designed to simplify the insurance process, the company enables customers to obtain quotes quickly and securely through its user-friendly website. By answering a few questions, users can customize their coverage and complete their purchase online. Targeting a broad audience, Sonnet Insurance appeals particularly to Canadian residents, including university and college graduates who can benefit from additional discounts. The company's innovative offerings, such as the Sonnet Shift app, reward safe driving behaviors and promote savings for responsible drivers. With a commitment to clear communication and 24/7 customer support, Sonnet Insurance strives to make insurance accessible and affordable for all customers.
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