user friendly
user friendly, and can do it all online yourself. good prices. thank you

Sonnet Insurance is an online platform providing personal insurance solutions, including car, home, tenant, and condo insurance. Designed to simplify the insurance process, the company enables customers to obtain quotes quickly and securely through its user-friendly website. By answering a few questions, users can customize their coverage and complete their purchase online. Targeting a broad audience, Sonnet Insurance appeals particularly to Canadian residents, including university and college graduates who can benefit from additional discounts. The company's innovative offerings, such as the Sonnet Shift app, reward safe driving behaviors and promote savings for responsible drivers. With a commitment to clear communication and 24/7 customer support, Sonnet Insurance strives to make insurance accessible and affordable for all customers.
Sonnet Insurance receives a generally positive reception from customers, with many praising its user-friendly online platform and affordable rates. Reviewers highlight the ease of obtaining quotes and the efficiency of the service, noting that agents are often patient and helpful in explaining policies.
Many express satisfaction with the quick resolution of issues and the overall customer service experience. However, some consumers voice concerns about rising premiums without clear explanations and issues with communication, particularly regarding language preferences. Despite these criticisms, the majority of feedback emphasizes the company's strong service and competitive pricing. Overall, Sonnet Insurance is viewed favorably by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 3.9 | 30 |
| Sep 25 | 4.2 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“user friendly, and can do it all online yourself”
“Terrible customer service as well”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Sonnet Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 3.8).
60 reviews of Sonnet Insurance. Filter by what matters to you.
Over a year ago
user friendly, and can do it all online yourself. good prices. thank you
Over a year ago
Whenever i call customer service i get what i want.
Over a year ago
Tout a été dit plus haut . Je suis très satisfaite , tout s’est très bien passé et mon agente a été parfaite , rien n’a traîné , tout à été réglé rapidement incluant les réparations , merci
Over a year ago
Give us more knowledge about our car insurance policy and the agent ayano i salute her patient to us and make us more understand
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user friendly, and can do it all online yourself. good prices. thank you
Whenever i call customer service i get what i want.
Tout a été dit plus haut . Je suis très satisfaite , tout s’est très bien passé et mon agente a été parfaite , rien n’a traîné , tout à été réglé rapidement incluant les réparations , merci
Give us more knowledge about our car insurance policy and the agent ayano i salute her patient to us and make us more understand
Great experience with getting s quote and setting up my app and profile. It was a smooth operation.
je suis canadien français et j'ai remplis tout le formulaire d'adhésion en français et maintenant vous communiqué avec moi en Anglais. C'est quoi le problème au juste? J'ai hâte de voir si jamais j'ai une réclamation a faire. Il semblerait que je n'avais pas sélectionné français. Pourtant toute a été fait en français. En tous cas, ça devrait être en français le prochain coup.
Great insurance company always looked after me sad to see this company leaving Alberta
Comfortable, flexible, adequate pricing.
Fairly easy to order online insurance. I am moving into the Lower unit. I have tried to enter this under "Suite" but it will not add the lower suite to my address for the policy.
Garbage company. Will constantly raise your premium no matter how long you've been with the company and give you little to no explanation, and if you cancel your insurance with them, they charge you 30% of your total policy. Terrible customer service as well.
I like everything about you guys
very patient and friendly. answer every question of mine and can solve problems effectively
Cancellation process was easy, their customer service reps were pleasant.
I had a payment update for a yearly renewal. The agent was quick, informative and friendly. She also reached out after we were disconnected to verify the payment will go through promptly on the day it was suppose too.
Speaking with the agent was really good. As an elderly person it was great to have the lady explain all the different areas of the quote. She was most pleasant and helpful. Also liked that there was no pressure and room to ask questions. As far as agents this is one of the best have encountered.
I really appreciated the fast service and having all of my concerns / questions answered immediately, also the leniency given as I am a new customer to this company and they were willing to give some leniency regarding my payment as I've had issues with my bank account., very much appreciated! I recommend Sonnet to anyone looking for fast, efficient services.!
We needed to changesomething on our home insurance. Our request was handled quickly and efficiently
Great communication and very friendly and my payment is down within a year ..
It is a great and friendly company
Sonnet Insurance is an online platform providing personal insurance solutions, including car, home, tenant, and condo insurance. Designed to simplify the insurance process, the company enables customers to obtain quotes quickly and securely through its user-friendly website. By answering a few questions, users can customize their coverage and complete their purchase online. Targeting a broad audience, Sonnet Insurance appeals particularly to Canadian residents, including university and college graduates who can benefit from additional discounts. The company's innovative offerings, such as the Sonnet Shift app, reward safe driving behaviors and promote savings for responsible drivers. With a commitment to clear communication and 24/7 customer support, Sonnet Insurance strives to make insurance accessible and affordable for all customers.
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