Whenever i call customer service i get…
Whenever i call customer service i get what i want.

Sonnet Insurance is an online platform providing personal insurance solutions, including car, home, tenant, and condo insurance. Designed to simplify the insurance process, the company enables customers to obtain quotes quickly and securely through its user-friendly website. By answering a few questions, users can customize their coverage and complete their purchase online. Targeting a broad audience, Sonnet Insurance appeals particularly to Canadian residents, including university and college graduates who can benefit from additional discounts. The company's innovative offerings, such as the Sonnet Shift app, reward safe driving behaviors and promote savings for responsible drivers. With a commitment to clear communication and 24/7 customer support, Sonnet Insurance strives to make insurance accessible and affordable for all customers.
Sonnet Insurance receives a generally positive reception from customers, with many praising its user-friendly online platform and affordable rates. Reviewers highlight the ease of obtaining quotes and the efficiency of the service, noting that agents are often patient and helpful in explaining policies.
Many express satisfaction with the quick resolution of issues and the overall customer service experience. However, some consumers voice concerns about rising premiums without clear explanations and issues with communication, particularly regarding language preferences. Despite these criticisms, the majority of feedback emphasizes the company's strong service and competitive pricing. Overall, Sonnet Insurance is viewed favorably by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 3.9 | 30 |
| Sep 25 | 4.2 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“user friendly, and can do it all online yourself”
“Terrible customer service as well”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Sonnet Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 3.8).
60 reviews of Sonnet Insurance. Filter by what matters to you.
Whenever i call customer service i get what i want.
je suis canadien français et j'ai remplis tout le formulaire d'adhésion en français et maintenant vous communiqué avec moi en Anglais. C'est quoi le problème au juste? J'ai hâte de voir si jamais j'ai une réclamation a faire. Il semblerait que je n'avais pas sélectionné français. Pourtant toute a été fait en français. En tous cas, ça devrait être en français le prochain coup.
I like everything about you guys
Although I appreciated the ease of obtaining a quote and obtaining car insurance I am still waiting for my refund of property insurance which was included in obtaining my car insurance which should not have been. I am getting no response from the initial conversation I had with a representative and the refund has not been received. Very disappointing and considering changing car insurance provider along with reporting them to Ministry for their lack of transparency and resolve on this matter.
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I don't know if I am signed up again, and at what price for the year
Sonnet Insurance is an online platform providing personal insurance solutions, including car, home, tenant, and condo insurance. Designed to simplify the insurance process, the company enables customers to obtain quotes quickly and securely through its user-friendly website. By answering a few questions, users can customize their coverage and complete their purchase online. Targeting a broad audience, Sonnet Insurance appeals particularly to Canadian residents, including university and college graduates who can benefit from additional discounts. The company's innovative offerings, such as the Sonnet Shift app, reward safe driving behaviors and promote savings for responsible drivers. With a commitment to clear communication and 24/7 customer support, Sonnet Insurance strives to make insurance accessible and affordable for all customers.
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