Singapore Airlines
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Very disappointed
I purchased my return ticket Sydney/Paris/Sydney over the phone with airlines using my KrisFlyer points and also cash. My travel ended 9 April 2025 and the points of my recent flights have Not been added to my account. Their customer service replied that I am the one who needs to fill out form to claim missing points! Shouldn’t they have added the earned points from my March/April trip to my account as they have all the information because I used my accrued points to purchase to purchase my tickets over the phone with their customer service?? Seems to me they quite messy in their process! The app does Not allow me to select a date in March. So I email them and explained the issue. Now the are saying that their information show there is more than one Redemption Nominee on my account. I sent them screenshot of redemption nominees and there is definitely Not anyone else added. I did not even know what redemption nominee is, let alone to add people to it!! Their systems look outdated, complicated for us users who are Not tech people.