Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
2.1
Poor
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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Website
www.singaporeair.com
All reviews
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Showing 41 - 50 of 996 reviews
R
Richard
US
Disappointed
Poor website, customer services and communication. I recently travelled to Singapore and wanted to take my powerbank with me. The website told me that I would need permission from the airline to take my 140Wh powerbank. It didn’t make it clear how to get the permission, so I took it with me, declared it at check-in, and was told I could take it but couldn’t bring it back without permission which could be obtained via email. Once in Singapore I tried to get this permission, which proved impossible. Singapore Airlines don’t have an email contact address, and require a form to be filled in. On trying to send the form, I was presented with an error message. I tried over several days to send it with the same error message, and eventually got access to a laptop and was able to send it successfully. I had a response which didn’t answer the question at all and over several more days, I had more responses from different people which were all unhelpful. I was away for 19 nights in total, and it took most of this time to get an actual specific answer from the airline. In the end they said they required a certificate of evidence stating that the powerbank meets a particular UN standard (38.3), which I didn’t have time to get given the delays in communication. They would not accept a link to product description on the sales website which stated that the powerbank met the UN standard and needed the actual certificate. This simple requirement had not been displayed on the SA website, despite hours of searching before departure and during my holiday. In the end I had to leave the powerbank behind in Singapore. Customer services were equally unhelpful when I later asked Singapore Airlines to refund me the £22 for the item, again not answering my questions correctly. Everything about the experience was disappointing, and I have been left out of pocket and disappointed. I am genuinely surprised this airline is well regarded in the industry and will look elsewhere for future flights. It’s a pity that the people in offices are letting down the reputation of the company in a huge way, as the people in the air do a great job!
Date of experience: May 4, 2025
HC
Praktisch bei jedem Flug fehlt ein…
Praktisch bei jedem Flug fehlt ein Koffer; in letzter Zeit alle!
Date of experience: April 28, 2025
le
Don’t be fooled by any awards or praise…
Don’t be fooled by any awards or praise around Singapore Airlines. They are one of the worst providers in the market and the fact they hide behind a premium brand makes it even worse. On my recent trip home to Brisbane from Heathrow, o encountered a last minute change of connecting flight due to the plane leaving only slightly late, this mean 3 extra hours in Changi and a paltry food voucher was offered. The worst was yet to come, on the trip home, the plane encountered issues. After making us wait for 3 hours on the tarmac with absolutely no communications, they cancelled the flight. Being a Brisbane local I was able to get an Uber home (covered by Singapore) however I sat in a line waiting with those who needed a hotel. After asking the moronic attendant if I needed to wait in line, he said no and then was surprised that there was no one else asking passengers who were local to make themselves known. I had initially booked an aisle seat for the return journey from Singapore to Heathrow, however, was allocated a middle seat automatically, after flagging this with their customer service, I got no assistance or any information as to why this had happened and why I was unable to select a seat. Avoid this airline like the plague. I’ll never use them again based on this experience. I asked what sort of compensation was available and they mentioned that the fact they rebooked it was compensation. Absolutely diabolical.
Date of experience: April 26, 2025
SB
How do you rate absolute stupidity
How do you rate absolute stupidity? I booked 2 premium economy flights from Singapore to Melbourne, Australia, on Singapore Airlines, using Webjet. Same booking, same flight, same booking number, same surname, yet I was allocated seat 31A and my wife allocated 33F. How is this possible? I contacted Singapore Airlines and they said there is nothing they can do as I booked through a travel agent and didn’t select my seats. I also contacted Webjet who said there’s nothing they can do as they are not the airline. I fail to understand if you book 2 people on the 1 booking yet Singapore Airlines don’t believe that you should sit next to your spouse. Is this for real? I could never recommend either Singapore Airlines or Webjet to anyone.
Date of experience: April 24, 2025
CY
No compensation,Poor customer service.
Poor customer service. I booked a couple of flights with Singapore Airlines via a website agent months ago for April and July.Than suddenly out of the blue numerous number of flights alterations came through changing time, flight number etc. initially it was minor change like a couple of minutes , than couple of hours on the transited from Singapore to Malaysia not once but twice which also in separate notifications of flight numbers. It got to a point where the waiting time had increase to an additional 4 plus hours over two changes. Now I have a 10 plus hours waiting time in Singapore airport. Contacted Singapore Airlines, got through to customer service/ support. They were ever so apologetic but will not do anything regarding the continuing changes to flight even though the Singapore to Malaysia part is part of their company ( scoot airline). No compensation whatsoever from them even though they keep changing the flight time to an ever later time of departure from Singapore Changi airport. So be aware if you on long haul flight on a connecting flight to a final designation you might find yourself in the same situation I am in where you got no choice to accept the changes as you might have already arrange / planned your journey ahead which will cause you problems to re-arrange you journey plan . I mean their flights once you on it is good, food and staff but they need to get their priorities right regarding changing / rescheduling the flights to a later and later time on a connecting flights. Due to plans had committed in July I had no choice accept the second change to Singapore to Malaysia part of the route/ flight ,even though I informed then I am not happy about it. No compensation whatsoever to the stress caused and time wasted in an airport they caused.
Date of experience: April 23, 2025
S
Silmy
US
(NOT) The best airline
I feel compelled to share our recent experience with Singapore Airlines, especially in light of their recent nomination as the best airline. While I understand the pride that comes with such recognition, our family's journey was unfortunately far from the exceptional service one would expect from a top-rated airline. As a family of four, we were excited about our trip, but our experience quickly turned into a series of challenges that left us feeling frustrated and anxious. To begin with, we had booked our flights with a comfortable one hour and thirty minutes transit time, which we thought was just right. However, a few months prior to our departure, we were informed that the schedule had changed, reducing our transit time to a mere fifty-five minutes. This alteration alone raised our concerns, but we remained hopeful that everything would work out smoothly. Our return journey to London was where the real nightmare began. Our first flight was delayed by thirty minutes, which understandably caused us to worry about making our connecting flight. We approached the ground staff for reassurance, and they assured us that we would still have enough time to catch our next flight. However, just as we were about to land, we received an email that shattered any hope we had of a seamless transition. We were informed that our flights had been changed, and we were now booked on a different airline that wouldn’t depart until almost twenty-four hours later. This situation was incredibly frustrating for us. As working parents, we have commitments that require us to be on time, and our children have school obligations that we simply cannot ignore. The added stress of having perishable food items that we had packed for our journey only compounded our worries. We were left feeling helpless, with no clear solutions in sight. It’s disheartening to see a brand that prides itself on excellence fall short in such a significant way. While I understand that delays and changes can happen, the lack of communication and support during this ordeal was disappointing. We had hoped for a level of service that would reflect the accolades Singapore Airlines has received, but instead, we were met with a series of obstacles that made our travel experience anything but enjoyable. I share this review not to diminish the achievements of Singapore Airlines, but to highlight the importance of consistent service and communication, especially when it comes to family travel. We all want to believe that we are in good hands when we fly, and it’s crucial for airlines to ensure that their customers feel valued and supported, particularly during challenging situations. I sincerely hope that our experience serves as a reminder for the airline to improve their processes and communication, so that future travellers can enjoy the seamless journey they promise.
Date of experience: April 21, 2025
er
Amazing experience
Amazing experience, one of the best economy cabins. Delicious food. Even got fun facts from captain!
Date of experience: April 19, 2025
YC
Brisbane airport closed due to cyclone…
Brisbane airport closed due to cyclone & my flight on 8th March was cancelled. The airline offered rebooking or refund. I tried the rebooking avenue first but could not get a flight to Dublin via London for 20 days! My e-visitor 3 month stay expired on 11th March, so you can understand my panic to leave as a bridging visa was a non starter. I checked with other airlines & was able to secure a flight out on 12th March. I was told by one of your agents that I would get a refund on my return journey, which I paid extra for forward cabin seats. I didn't receive an email confirming this, nor did I receive confirmation of the amount of refund. To date I've spoken to 2 customer service agents & chatted to Luz over the Internet chat. The story appears to be the same that they could not give me information other than it is being dealt with & to wait another 2/3 weeks. I now doubt that anything for me is being dealt with as no one can give me any information!! Today is the last straw for me. Still no satisfaction. Where do I go from here?
Date of experience: April 17, 2025
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