Helpful
Everything was explained and the booking went smoothly. Thank you Pani.
3.7
Great
453 reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Sariah was extremely bright
Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly
We booked a Rhine River Cruise &…
We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding
I had a million questions for Tyler and…
I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++
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Website
www.mycruises.com.au
All reviews
453 total • Write a review
Showing 401 - 410 of 449 reviews
M
Mary
US
DO NOT EXPECT GOOD CUSTOMER SERVICE
DO NOT EXPECT GOOD CUSTOMER SERVICE We recently used MyCruises for a 16 day European trip, returning about 10 days ago. Right from the time of booking we experienced horrible customer service. I advised them prior to booking that we needed to change our flights from Australia as we were doing additional travel ahead of theirs and was reassured that it’s an easy process to do so. A few months later, other people in the group that we were doing the MyCruises trip with had started to receive their flight details so I contacted MyCruises to start my process. I was told that they contact people when needed so I should wait to be contacted. Another week later I had not heard anything so rang again to get the same message to wait and someone will contact me to organise the flights ahead of them being booked. Then a few days later I got an email with the standard flight dates so I tried to call to discuss our amendments and was told that I need to email. This is where the nightmare started! The only way to contact the flight team is via email. The person that I was dealing with must have had very poor English comprehension skills as it took me a frustrating 28 email exchanges over the next 3 weeks to attempt to get my flight scheduled. I asked for flights to be booked with Emirates if possible but was told that they don’t have an affiliation with them. We were flying from Australia to Hungary for a few days then on to Italy to meet the start of the MyCruises tour. MyCruises said that they can book the additional flights needed for us so I detailed very clearly when I needed to depart Australia and depart Hungary. The email exchange proposed some flight dates and times that would work but not others. When confirming some but asking for others to be angered they would change the entire lot of flights. Then next email would have a whole new set of dates and times what didn’t align with what I had advised I wanted. I ended up taking screen shots of the flights I needed and laid it all out in email, just to have a different proposal out to me saying that the previous flights are not available anymore because I took too long. Now close to a month after I started the process, I got angry and asked to deal with someone else who understood what I was asking. It took one email exchange from the next person to book the flights that I was asking for as apparently they had become available again. They were the best of the flights offered but had 2-3 legs each way with layovers, taking a long time to get to the destinations. I wasn’t happy with the flight but settled as I needed to lock something in and was so frustrated with the multiple emails and timeframe. Upon speaking with some of my travel friends, they were allowed to fly with Emirates so it seems that they do have an affiliation after all. Our tickets were not sent to us for the cruise and transfers etc until we had already left Australia so had to try to find a place to print them in Italy ahead of the cruise, however they knew the dates we were leaving the country! We had pretty decent hotel accomodation with the exception of two nights but I don’t think that MyCruises were to know that the bed mattress was like a brick so I don’t blame them. We assumed that as it is a package deal that ALL transfers would be included, however it was not the case. We had to organise our own transfers for half of the package. At the end of the day, I believe that MyCruises packages are value for money if you don’t want to make any amendments. In our case, the change of flights added a huge additional cost and the headache that went with it just wasn’t worth it. MYC-28748
Date of experience: November 11, 2023
H
Hart
US
Booking was great. Read into the reviews you see.
Booking was great - what could go wrong with someone talking you into spending your hard earned $$$$$? It was after this point that everything went downhill. Poor service from after-sales, and the air team, nobody could answer questions or advise us which hotels we would be staying in. Endless back and forth via email for flights and still no confirmation that we are sitting near each other. An employee confirmed that they encourage people to write a positive review directly after booking in order to “drown out” the genuine post-travel negative reviews. This is why all the reviews you see on other sites are 5* and only mention the booking process. Book directly with the cruise line and save yourself from dealing with these people.
Date of experience: November 10, 2023
DG
I was able to visit 15 European…
I was able to visit 15 European countries in 25 days. This for me was the draw card. The tour driver and guide were excellent - I give My Cruises 10/10 for contracting expert and knowledgeable operators.
Date of experience: November 8, 2023
JS
ZERO TICKETs 5 days out
We are 5 days out from departure Brisbane to Tokyo on a 17 day Asian cruise and have not yet received ANY tickets. I have phoned many times over the past 10 days and told 'they will be done' and giving many reasons why they aren't. Whilst the staff I have been dealing with are always pleasant and knowledgable it's quite stressful when you have paid out many $$$ and starting to wonder if you will take off at all. Your website and the documentation we received on booking this trip states we can expect the final documents 1-3 weeks before date of departure. I hope to be able to rate My Cruises higher but at this stage I can't.
Date of experience: November 5, 2023
KW
AVOID AT ALL COST -
AVOID AT ALL COST In October 2022 we booked with MyCruises a trip to Japan 21 days Asian to Japan on the Royal Princess departing 6th April 2024. We wanted to choose our cabin and was offered a Deluxe balcony on Riviera deck Cabin 508. great paid deposit etc. Did advised that we may want to change flight dates. Checked through Princess website in March and our cabin was still R508 on Deck 14. Ticketing ignored our requests – they just issued tickets had us arriving on the day the ship sailed. Then final payment time and only to find our cabin had been moved to deck 9 “RIGHT OPPOSITE THE LAUNDRY” (having cruised many times we know that is NOT a good place to be). On speaking to My cruises was advised we were advised “been given a complimentary upgrade !!! More like a down grade” We had booked early on be able to pick our cabin – grrr. They reckoned they couldn’t do anything about changing the cabin away from the laundry. And they would only charge us the deposit of $3,300 as a cancellation fee! So we have no holiday in April that we were looking forward.
Date of experience: November 4, 2023
VR
Vicki R
US
I am currently trying to deal with Debbie.
I am currently trying to deal with cabin changes for our booked backed to back cruise in February. We were the first to book in our group and the only ones to have to change cabins. I have had to ring each time to chase an answer but it is coming up to 3 weeks and no answer. The girls are apologetic but I'm getting nowhere. We are even willing to pay for an upgrade if necessary as I know cabin prices have dropped. I have tried to change through the cruise company but can't. The cruise agent I spoke to told me "they are just being lazy"! Thanks for the reply. Our booking is MYC - 39511
Date of experience: November 4, 2023
AS
Their customer service nd…
Their customer service and communication could be improved upon. We booked a cruise pre-covid. Every year it was postponed we had to action the change. We never received any voluntary communication from my cruises. Not really a way to treat customers who stuck with them throughout covid. The holiday itself went smoothly. Picked up at the airport - tick. Coach- cramped, uncomfortable, no toilet, but driver was good. Guide - tick, local guides- tick. Hotels - mostly clean, but positioned in business areas so little opportunity to get out. As it happened we rarely got to hotels until 7pm after a heavy day sight seeing and traveling so didn't really matter. Hotel in Rome was awful, like an Austin Powers movie, however it was the only hotel out of the trip in an area with places to eat and shop. Milan hotel was in a really bad area, really rough. I would have been happy to swerve Milan to be honest. Como day trip , como us lovely and would gave preferred to have been in a hotel there. Disappointed that we saw nothing of Florence during the Coach trip as taken to Tuscan towns which were lovely, but we did want to see Florence. Overall it was very rushed, and our group was 50 so at times a little busy. We wasted a lot of time waiting for later comers from the group (shoppers) and those that got lost. Although a coach tour is a safe and easy way to get around you do waste time and only see what the guide arranges for you to see. It does allow you to plan where you would return to. The cruise was ncl. We didn't like this cruise line. Too noisy for us, difficult to get into complimentary venues, two hour waits for some. Couldn't get into syds pour house at all. Same mediocre food in buffet which is often the only option to eat. Long waits to get a drink. So if you are on a package you would struggle to get your monies worth. Most drinks are made up of ice. Ordered a coke zero and they make three drinks with one can, do order without ice of you want a full drink. We have normally cruised on celebrity and now know it's the right cruise line for us. Would I use my cruises again- probably not as I am quite able to organize myself and not sure I saved anything using them. Overall it wasn't a bad experience and everything went as planned. So would suit most people, but just not for us.
Date of experience: November 1, 2023
MB
There are no transfers included, be careful
I booked a flight cruise package leaving Perth on May 28th 2024. 2 days in London then to Southampton for the cruise on 31st May. I sent an email to Mycruises asking about the transfer from the airport to London and London to Southampton. I got an email back saying there were no transfers and we had to arrange them ourselves. I read through the advert and nowhere does it say no transfers. I wrote back saying that but haven't had an answer. I checked a previous booking we made for June next year that was cancelled by the shipping line, and there are transfers included provided by MYC. I've sent a copy of the transfer details to MyCruises. This is not good enough, it's a package and I have never had a package where there are no transfers. The answer I received isn't good enough. Exclusions should be clearly stated on the website. I saw another package that did include transfers from London to Southampton around the same date so the covid reason is not valid. We asked if we could just have one night in London and travel down the next day. We were told that we would have to forfeit the second night. We just wanted to make sure we were there to board the ship.
Date of experience: October 23, 2023
S
Sandy
US
Dreadful After Sales Service
I had to cancel our trip due to my husband being diagnosed with cancer and needing surgery. I contacted my cruises by email several times, warning of cancellation, confirming cancellation and asking for a letter my insurance company had asked for. Next I received details of hotel bookings, flights, etc. They had done nothing. I am still waiting on a letter for my insurance company. Every time I contact Mycruises I get onto a different person, they wont allow me to talk to the insurance people, they wont allow me to talk to a team leader. Customer Relations tell me they are understaffed, why do I get on to all these different people each time then? Apparently management are aware. Suggest they dont take on so many bookings if they are unable to cope and have to resort to bad customer service. Mycruises send out numerous trip marketing emails, I would rather they concentrated on giving good after sales service. Having looked through reviews on this website I can see there are people in the same position as me or worse. Booking Ref. MYC33762
Date of experience: October 21, 2023
KT
Kim Tang
US
I booked a MSC cruise with…
I booked a MSC cruise with Mycruises in January under pressure from the sales person that that's the last cabin available.I paid a deposit of $998 but was promised by the sales person that if I were to cancel before the second deposit was due, I would lose $150 pp. This is also stated in the terms & conditions. About 20 days before the second deposit was due I rang to cancel the booking and was told that the deposit of $998 will not be refunded. I argued that this was not what I was told before I signed the sales contract. After several phone calls and emails, I finally received an email that Mycruises will honour what I was told and will refund me $698 and it will take up to 180 working days to be processed. I cancelled in early June and have just received the refund early in October. Trying to get the refund from Mycruise has been stressful and not a good experience.I don't think I will book with Mycruise in future. I would rather do the bookings directly myself. This way I have more controls over my holidays.
Date of experience: October 14, 2023
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