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Their customer service nd…
Their customer service and communication could be improved upon. We booked a cruise pre-covid. Every year it was postponed we had to action the change. We never received any voluntary communication from my cruises. Not really a way to treat customers who stuck with them throughout covid. The holiday itself went smoothly. Picked up at the airport - tick. Coach- cramped, uncomfortable, no toilet, but driver was good. Guide - tick, local guides- tick. Hotels - mostly clean, but positioned in business areas so little opportunity to get out. As it happened we rarely got to hotels until 7pm after a heavy day sight seeing and traveling so didn't really matter. Hotel in Rome was awful, like an Austin Powers movie, however it was the only hotel out of the trip in an area with places to eat and shop. Milan hotel was in a really bad area, really rough. I would have been happy to swerve Milan to be honest. Como day trip , como us lovely and would gave preferred to have been in a hotel there. Disappointed that we saw nothing of Florence during the Coach trip as taken to Tuscan towns which were lovely, but we did want to see Florence. Overall it was very rushed, and our group was 50 so at times a little busy. We wasted a lot of time waiting for later comers from the group (shoppers) and those that got lost. Although a coach tour is a safe and easy way to get around you do waste time and only see what the guide arranges for you to see. It does allow you to plan where you would return to. The cruise was ncl. We didn't like this cruise line. Too noisy for us, difficult to get into complimentary venues, two hour waits for some. Couldn't get into syds pour house at all. Same mediocre food in buffet which is often the only option to eat. Long waits to get a drink. So if you are on a package you would struggle to get your monies worth. Most drinks are made up of ice. Ordered a coke zero and they make three drinks with one can, do order without ice of you want a full drink. We have normally cruised on celebrity and now know it's the right cruise line for us. Would I use my cruises again- probably not as I am quite able to organize myself and not sure I saved anything using them. Overall it wasn't a bad experience and everything went as planned. So would suit most people, but just not for us.