My Cruises
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There are no transfers included, be careful
I booked a flight cruise package leaving Perth on May 28th 2024. 2 days in London then to Southampton for the cruise on 31st May. I sent an email to Mycruises asking about the transfer from the airport to London and London to Southampton. I got an email back saying there were no transfers and we had to arrange them ourselves. I read through the advert and nowhere does it say no transfers. I wrote back saying that but haven't had an answer. I checked a previous booking we made for June next year that was cancelled by the shipping line, and there are transfers included provided by MYC. I've sent a copy of the transfer details to MyCruises. This is not good enough, it's a package and I have never had a package where there are no transfers. The answer I received isn't good enough. Exclusions should be clearly stated on the website. I saw another package that did include transfers from London to Southampton around the same date so the covid reason is not valid. We asked if we could just have one night in London and travel down the next day. We were told that we would have to forfeit the second night. We just wanted to make sure we were there to board the ship.