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Booking was great. Read into the reviews you see.
Booking was great - what could go wrong with someone talking you into spending your hard earned $$$$$? It was after this point that everything went downhill. Poor service from after-sales, and the air team, nobody could answer questions or advise us which hotels we would be staying in. Endless back and forth via email for flights and still no confirmation that we are sitting near each other. An employee confirmed that they encourage people to write a positive review directly after booking in order to “drown out” the genuine post-travel negative reviews. This is why all the reviews you see on other sites are 5* and only mention the booking process. Book directly with the cruise line and save yourself from dealing with these people.