My Cruises
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Dreadful After Sales Service
I had to cancel our trip due to my husband being diagnosed with cancer and needing surgery. I contacted my cruises by email several times, warning of cancellation, confirming cancellation and asking for a letter my insurance company had asked for. Next I received details of hotel bookings, flights, etc. They had done nothing. I am still waiting on a letter for my insurance company. Every time I contact Mycruises I get onto a different person, they wont allow me to talk to the insurance people, they wont allow me to talk to a team leader. Customer Relations tell me they are understaffed, why do I get on to all these different people each time then? Apparently management are aware. Suggest they dont take on so many bookings if they are unable to cope and have to resort to bad customer service. Mycruises send out numerous trip marketing emails, I would rather they concentrated on giving good after sales service. Having looked through reviews on this website I can see there are people in the same position as me or worse. Booking Ref. MYC33762