Helpful
Everything was explained and the booking went smoothly. Thank you Pani.
3.7
Great
453 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Sariah was extremely bright
Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly
We booked a Rhine River Cruise &…
We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding
I had a million questions for Tyler and…
I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.mycruises.com.au
All reviews
453 total • Write a review
Showing 391 - 400 of 449 reviews
ap
NO NO NO..STAY CLEAR OF THIS COMPANY
My experience... Booked cruise holiday.. rang on date deposit was due as we had not been given details how to pay.. was advised cabin not available but for another 1000.00 a similar one was. Esculated complaint and cabin was found. Paid deposit. Paid in full as required 6 mths prior to holiday. 4 months before holiday was advised cruise was cancelled but airfares were booked so amended itinerary would be sent. 3 months before holiday ammended itinerary was sent, which did not include many things we wanted and did include many days that we would have to put extra funds into for meals, travel etc We accepted anyway and were told we were on standby to see if we could get in. 2 and 1/2 months before holiday we were told of airline changes and advised we had to organise and pay for an additional 2 nights in Vienna ourselves. At this point we decided to cancel. Have now been advised refund will take 16 weeks and we will only get back our payment less any cancellation fees their suppliers charge them. So we paid in full for a holiday package they are not able to deliver and cannot get a full refund... or any refund for 26 weeks. I have never had such a terrible experience with any travel organisation.. as per all the other revkiews (which I wish I had read first) .. DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY... Sadly the response below does not address the dreadful customer service. The fact we had to chase up to pay our deposit and were asked to pay another 1000.00. The issue that were advised our place on the amended itinerary was 'subject to availability' and we have never even been confirmed to be in this trip. The refund we were advised would be given 'based on individual bookings' has never again be mentioned. It does not explain how a full refund is not immediately provided when you have had our money since last September for a trip that has been amended a LOT.... and your last advice to us was we would be accepted on it subject to availability. You had not even confirmed we were actually able to go on this trip!!!!! Also... re your customer service. Your operator advised she did not know who your governing body was, refused to ask a Manager, and despite several requests, refused to get a Manager to speak to me.. .. and to this day, no one from your organisation has.
Date of experience: January 10, 2024
LW
Avoid My Cruises
Never book with My Cruises. When first booking, they are happy to take your money. After that you have real trouble speaking to someone there if you need to. Most of the dealings are done by email but some questions cannot be answered clearly by email. When booking be aware that the do not include all necessary transfers and they can add up to a lot of money you’re not expecting to have to pay out. Also do not expect to receive all your documents in a timely manner. We received ours 4 days before we flew out. As we had to leave home early to go to drop our dogs off, it was difficult to have the paperwork printed. My Cruises told me to go to Officeworks or the local library to have it printed. As we live in rural NSW and were travelling also to rural NSW neither of these options were possible. We are elderly and were put in quite a spot to get things done. One confirmation came after the others and we did not see it till we were about to board the plane. Some of the people did not have access to their emails and were unaware that things had changed. On our recent trip, when we got off the plane, there was no transfer to the hotel. There were approx. 100 people who had booked with My Cruises on the flight but at this stage we were unaware of each other and each had to organize our own taxi. It cost each of us 120-150 Euros. This was a large amount of our money that was not expected. When we got to the hotel we were all discussing the cost and found out we had all booked the same holiday. For the next leg of our journey we had to go from the hotel to the Central rail station. Once again no transfer had been organized. A group of us did organize a maxi taxi and we were lucky we did because that day there was a taxi strike and most of the people had a lot of trouble getting to the train. When we arrived at the end of the train trip there was again no transfer. Not knowing where we had to go, we got ripped off by a taxi who charged us 75 euro when the hotel was actually only 2 blocks away and from the hotel we could see the hotel. A transfer was organized to get all of us to the ship but getting from the ship to the airport to come home was not organized and it cost us 75 euro each for the ship to organize it and there was no other way to get to the airport from the port as it was about 1hour away. Of all the people we spoke to that booked through My Cruises, there was not one person who was happy with the company or the arrangements. All in all, it was a disaster and cost us a lot more than we expected. Had it been included and the price slightly dearer to cover these things, we all agreed we would have paid it.
Date of experience: December 29, 2023
RB
The reply from the head of My Cruises Air staff is insulting and stupid !
Unfortunately, the option to give My Cruises 0 stars is not available. The eventual email reply from head of the My Cruises Air (flights) department regarding a number of travellers missing a connecting flight, (via emails we have sent during & after the most un-enjoyable fly/cruise holiday I have ever experienced), as all his other staff member’s replies, was ridiculous. Some members stated that we were the only ones who missed the connection flight while an email we received a week later acknowledged that there was a significant number of passengers that missed the connection and that they were looking into it in case it affected the return flights. In regards to the issue of the return flights being automatically cancelled because we missed the last flight leaving home, we never received any confirmation that the flights to return home were still valid. Meanwhile, during the whole holiday we were trying to arrange an earlier first flight home to avoid a repeat of missing the connection between the short first flight and second / third much longer flights where again there was insufficient time allowed to successfully transfer to another flight with a another airline which involved, again as at Oslo, where we had to wait to collect our luggage then check it in again after passing out, then in again, through security checkpoints. To constantly repeat that there WAS sufficient time to transfer between flights is just plain stupid when there WAS NOT sufficient time as everyone on the late arriving Qatar flight to Oslo missed the SAS flight to Tromso. And to finally point out that we should have waited at Oslo for assistance from the airlines involved is just another insult to us. All of us stranded at Oslo contacted both SAS, the missed airline & Qatar asking for help, only to be told by Qatar that they would happily book as all on a flight the next day at the same time at our cost, when there was another airline departing soon that allowed all the stranded travelers time to arrive at their pre-arranged accommodations only a few hours late. As far as SAS were concerned they waited 7 minutes, even though the Qatar flight was 15 minutes late. But they made no effort to assist the group of passengers to check in their bags & board before the Tromso flight departed. Plus we would have been up for more cost in accommodation & transport in Oslo, when we had already paid for transport & accommodation in Tromso. Also, to repeatedly say insurance will cover the costs and then completely ignore our request for assistance in making a successful claim, only shows how little anyone at My Cruises cares about their customers after they have got their money.
Date of experience: December 19, 2023
DS
Incompetent and uncaring!!
Worst travel agency I ever dealt with. Not only incompetent staff but uncaring impersonal staff. I’ve just returned from a flight to Singapore and a cruise back to Sydney on Virgin’s Resilient Lady. Booked through MyCruises. The number of couples who booked through them and had nothing but bad comments and experiences that we met on the cruise was countless. Firstly I had to have emergency surgery 3 days before we were meant to fly off. While waiting for my surgery I had a few hours to change our bookingI rang MyCruises to see if we could move our flight 1 day forward. We originally booked premium economy due to my partner’s double knee surger. I had paid $1500 extra for this.Originally the flights were free but economy. So she said there were no premium economy seats available for that day but she can book us economy for a paymentof $500. She said there apparently was a flight that departed at midnight and would arrive just a couple of hours before we needed to board the ship. I was happy to take it as we had no other options so she took my payment of $500 over the phone. A short while later. I received an email confirming our changed booking BUT it was for a completely wrong date and time!! It would arrive really close to ship boarding time too which would have been stressful. I immediately rang them again and asked what the heck happened?! Don’t they check the booking details before sending them to me?! She said “oh the flights must have got booked out just as I booked them.“ Doesn’t excuse sending me the wrong booking. She then said oh there are premium economy seats now (miraculously) for me to book but I have to pay another $1000 on top of what I already paid! By now I was fed up with them and refused to give them anymore money so I booked economy. What started from free economy flights with the package now cost me $2000 extra in economy. Unnecessary stress just before my operation. On top of all that the rooms we were booked into in Singapore had a damp mouldy smell. We asked to change rooms. The smell was awful. The second room they gave us also stank so we asked for another room again. Finally the third room was ok but still stank a little bit. As it was only 1 night we beared it. I WILL NEVER GO THROUGH MYCRUISES AGAIN EVER!!!!
Date of experience: December 18, 2023
MA
DON'T use these people
DON'T use these people! My family booked a cruise package that was cancelled. Mycruises knew about the problems in October but chose NOT to say anything until AFTER all customers had made their final payment. Then they promise another week over and over AND then claim we all need to wait because their management team is going on vacation! SERIOUSLY?! I'm taking them to fair trading, and getting the media involved. Do NOT use them!
Date of experience: December 12, 2023
R
Rob
US
Haven't left yet & already problems
This is just the beginning & haven't really started our trip yet!! Looked like a good deal Europe land tour then end with a cruise flights included. Go to Cosmos website to book optional tours. Because it is a group tour , nothing is available from Cosmos for us to look at. No hotels we are staying in no nothing. Looked up our transfers from airports to motels & motels to railway station. None are provided & there is nothing said in the T & C's of it not being included/excluded Had I known I would have not looked at this package. Now I will need to spend $500 on top of the cruise/tour or more on transfers via taxi etc. I note the My Cruises comments from management are all the same .....hope to see you soon on another My Cruises booking etc........NOT LIKELY !!! Do your homework on the tour/cruise etc they are selling you before you commit & is it after all a really good deal ? I don't think so. Will review later on the entire holiday
Date of experience: December 12, 2023
ST
Terrible service from Mycruises!
I have booked 4 Virgin Voyages cruises with MyCruises , all of 2 weeks duration or more. Yesterday, I booked the fourth cruise. I booked via Angela Dong. She asked if I had a preferred airline for the two flights and I stated Qantas. I was told that for the Sydney to Melbourne flight, I could fly with Virgin or Jetstar. I nominated Jetstar. I was told that the Auckland to Sydney leg would be with Qantas. You can imagine my surprise when the itinerary subsequently arrived and the Auckland to Sydney flight was with Air New Zealand! Angela also stated that I needed to send copies of our current passports, which I subsequently did in response to her itinerary email as attachments. I know that they were attached because I CCed my partner in the email. You can imagine my surprise when I received another email from Angela at 6pm requesting that I send copies of the passports! After I made the booking I realized that I had not given Angela our Virgin Sailor IDs. I phoned back and gave them to another agent who said she would give them to Angela. This was a major problem with the previous 3 bookings, which were all made at the same time, as that agent created 3 different Virgin Sailor IDs for my partner. I subsequently had to spend hours with Virgin merging the 3 IDs. You can imagine my surprise when I was informed by Virgin Voyages today by phone that new IDs had been created for the new booking and that they would now need to be merged - allow 48 hours. A really terrible service given the amount of money that we have spent!
Date of experience: December 10, 2023
Ia
We recently did a 24 night cruise thru…
We recently did a 24 night cruise thru Europe and a 8 day river cruise up the Rhine organised thru My Cruises. The flights they organised were hassel free. The 24 night cruise on MSC was very good, although we usually cruise with Royal Caribbean we found MSC to have some money making schemes annoying but the ports visited and price paid was terrific value.great food friendly crew. Train trip Genoa to Milan was a bit average ,next time I'd try to get a direct train. The river cruise was next level, free tours, Happy hour free drinks with meals, again for the price ,great food,friendly crew. Comfortable hotels in Coppenhagen and Milan. I had no issues with ticketing prior leaving Perth and believe My Cruises put a brilliant package together and always answered my questions promptly and professionally. Will be booking with My Cruises again. Ian and Michelle
Date of experience: November 28, 2023
KB
Kym Batt
US
NEVER USE THIS COMPANY
NEVER USE THIS COMPANY We have used this company a couple of times and found that the after sales service is non existent. On one trip we discovered that one flight leg was booked without checked luggage allowance so we had to pay a very expensive last minute fee. When I complained a big black hole appeared and there my complaint remains. On this most recent trip we discovered that the company which was to provide our excursions hadn't been given the hotel names where we were staying even though My Cruises booked the hotels. Only my last minute pleading with the excursion company enabled the trips to go ahead. Of course my email of complaint to My Cuises has been ignored. I could go on. There are so many issues. I will be going back to a traditional travel agent from now on.
Date of experience: November 27, 2023
rs
Canadian Mountains and Alaska.
Recently did a My Cruises trip to Canada Rocky mountains and then ship to Alaska. More than happy with the organization and inclusions. We were lucky to have had Shelly as our guide who did an excellent job. Yes, would recommend.
Date of experience: November 25, 2023
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.