My Cruises
View company profile →
I booked a MSC cruise with…
I booked a MSC cruise with Mycruises in January under pressure from the sales person that that's the last cabin available.I paid a deposit of $998 but was promised by the sales person that if I were to cancel before the second deposit was due, I would lose $150 pp. This is also stated in the terms & conditions. About 20 days before the second deposit was due I rang to cancel the booking and was told that the deposit of $998 will not be refunded. I argued that this was not what I was told before I signed the sales contract. After several phone calls and emails, I finally received an email that Mycruises will honour what I was told and will refund me $698 and it will take up to 180 working days to be processed. I cancelled in early June and have just received the refund early in October. Trying to get the refund from Mycruise has been stressful and not a good experience.I don't think I will book with Mycruise in future. I would rather do the bookings directly myself. This way I have more controls over my holidays.