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NO NO NO..STAY CLEAR OF THIS COMPANY
My experience... Booked cruise holiday.. rang on date deposit was due as we had not been given details how to pay.. was advised cabin not available but for another 1000.00 a similar one was. Esculated complaint and cabin was found. Paid deposit. Paid in full as required 6 mths prior to holiday. 4 months before holiday was advised cruise was cancelled but airfares were booked so amended itinerary would be sent. 3 months before holiday ammended itinerary was sent, which did not include many things we wanted and did include many days that we would have to put extra funds into for meals, travel etc We accepted anyway and were told we were on standby to see if we could get in. 2 and 1/2 months before holiday we were told of airline changes and advised we had to organise and pay for an additional 2 nights in Vienna ourselves. At this point we decided to cancel. Have now been advised refund will take 16 weeks and we will only get back our payment less any cancellation fees their suppliers charge them. So we paid in full for a holiday package they are not able to deliver and cannot get a full refund... or any refund for 26 weeks. I have never had such a terrible experience with any travel organisation.. as per all the other revkiews (which I wish I had read first) .. DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY... Sadly the response below does not address the dreadful customer service. The fact we had to chase up to pay our deposit and were asked to pay another 1000.00. The issue that were advised our place on the amended itinerary was 'subject to availability' and we have never even been confirmed to be in this trip. The refund we were advised would be given 'based on individual bookings' has never again be mentioned. It does not explain how a full refund is not immediately provided when you have had our money since last September for a trip that has been amended a LOT.... and your last advice to us was we would be accepted on it subject to availability. You had not even confirmed we were actually able to go on this trip!!!!! Also... re your customer service. Your operator advised she did not know who your governing body was, refused to ask a Manager, and despite several requests, refused to get a Manager to speak to me.. .. and to this day, no one from your organisation has.