My Cruises
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Incompetent and uncaring!!
Worst travel agency I ever dealt with. Not only incompetent staff but uncaring impersonal staff. I’ve just returned from a flight to Singapore and a cruise back to Sydney on Virgin’s Resilient Lady. Booked through MyCruises. The number of couples who booked through them and had nothing but bad comments and experiences that we met on the cruise was countless. Firstly I had to have emergency surgery 3 days before we were meant to fly off. While waiting for my surgery I had a few hours to change our bookingI rang MyCruises to see if we could move our flight 1 day forward. We originally booked premium economy due to my partner’s double knee surger. I had paid $1500 extra for this.Originally the flights were free but economy. So she said there were no premium economy seats available for that day but she can book us economy for a paymentof $500. She said there apparently was a flight that departed at midnight and would arrive just a couple of hours before we needed to board the ship. I was happy to take it as we had no other options so she took my payment of $500 over the phone. A short while later. I received an email confirming our changed booking BUT it was for a completely wrong date and time!! It would arrive really close to ship boarding time too which would have been stressful. I immediately rang them again and asked what the heck happened?! Don’t they check the booking details before sending them to me?! She said “oh the flights must have got booked out just as I booked them.“ Doesn’t excuse sending me the wrong booking. She then said oh there are premium economy seats now (miraculously) for me to book but I have to pay another $1000 on top of what I already paid! By now I was fed up with them and refused to give them anymore money so I booked economy. What started from free economy flights with the package now cost me $2000 extra in economy. Unnecessary stress just before my operation. On top of all that the rooms we were booked into in Singapore had a damp mouldy smell. We asked to change rooms. The smell was awful. The second room they gave us also stank so we asked for another room again. Finally the third room was ok but still stank a little bit. As it was only 1 night we beared it. I WILL NEVER GO THROUGH MYCRUISES AGAIN EVER!!!!