Review summary

My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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D
Helpful

Everything was explained and the booking went smoothly. Thank you Pani.

Sariah was extremely bright

Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly

We booked a Rhine River Cruise &…

We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding

B
I had a million questions for Tyler and…

I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++

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453 total • Write a review

Showing 381 - 390 of 449 reviews
SL
5 out of 5 stars

This company is so dodgy it beggars belief.

Bad experience from beginning to end. Won’t even let me tick the 1 star review keeps changing it to 5 star. So dodgy. Impossible to get any answers from changed itinerary. Changed a flight from Jaipur to Mumbai making over 100 travellers get a bus from Jaipur back to New Delhi and then fly from ND to Mumbai turning what would have been a 2 hour flight to a 12 hour nightmare. Then airline wouldn’t take all the passengers because gate was closed due to delays including bus held up by corrupt police and driver taken away because he changed lanes to avoid a parked police car. Those that were aged or immobile were going to be left behind. Nobody on this trip will EVER use my cruises again. Even the guide was so stressed and concerned for the passengers. Not enough time to list the shabby way this company treats its clients. The list goes on and on. My Cruises are a disgrace. Definitely would not use them again. Along with the other couple of hundred passengers who were treated like animals. Wait there is more but I think you have got the general idea.

Date of experience: March 1, 2024

rm
1 out of 5 stars

DO NOT TRUST ANYONE FROM THIS COMPANY CHECK THE ITINERARY AND MAKE SURE THEY HAVEN'T ALTERED ANYTHING BECAUSE IF THEY CAN GET AWAY WITH IT THEY WILL ITS ALL ABOUT GETTING YOUR THEN ONCE THEYVE GOT IT

I haven't been on the cruise yet but already your company is destroying the pleasure of a holiday. First of all I was pressured into making a booking it was the last cabin the last flight won't get a cheaper price. The booking was made the itinerary was delivered and when my friend looked at the itinerary she discovered the return flight had been altered to Sydney via Melbourne which the sales person did not explain to me at the time so itinerary was altered without my knowledge or consent. I called the office and arranged to stay an extra night in Tokyo at my expense because the next day was the only direct flight available but then I noticed that transfers were not included but it states categorically on the internet that they are. So l again called the office and all I got was another copy of the itinerary they were just not interested. The treatment received was appalling they were not interested in customer satisfaction they just wanted the sale. The holiday isnt until October but I would never book another holiday with this company I shudder to think what other surprises await me if we ever get started.the booking number is MYC-58342 PLEASE RESPOND ASAP zero stars

Date of experience: March 1, 2024

KM
1 out of 5 stars

Cruise cancelled and pathethic alternatve provided

A portion of our Virgin Voyages cruise was cancelled as it travelled through Red Sea. Despite Virgin offering an 3 alternatives, Ignite Travel only considered 1 of these, and then said that choosing another one would be an additional cost. (Despite Virgin agreeing to cover the difference for the inconvenience) obviously the least value and 5 days instead of 15. Their customer service is atrocious, they honestly don't care at all about clients or offering value, don't consider needs of customers and I would never recommend to anyone. Do not use them, they don't deserve to be in business.

Date of experience: February 16, 2024

SN
1 out of 5 stars

Wish I had read these reviews before…

Wish I had read these reviews before trying to organise a cruise. Terrible correspondence. Totally ignored by sales girl. Sent an email of complaint and ignored again. I will never use this company again.

Date of experience: February 11, 2024

PS
1 out of 5 stars

Poor after sales team…

Cant believe MyCruises notified me my European cruise was cancelled (2 months before I go) and then say I will be charged over $700 to cancel air fares when the cruise line cancelled the trip and it was out of my control. After several emails they told me it'll take 3 months to get my money back and I will need to pay airfare cancellation fees. I am disappointed a holiday I booked a year in advance is cancelled and I have to pay cancellation fees. Can't even get them on the phone - waited 30 mins and then I gave up. I will update you on the progress of my case as I recieve updates. Booking ref MYC-42979

Date of experience: February 7, 2024

C
1 out of 5 stars

I booked a cruise and paid the full…

I booked a cruise and paid the full amount in June last year and an unforseen turn of events i found myself unemployed for 2 months and had t cancel our cruise and now on cancellation you loose ever cent that you paid, this is like i pay for something and you take my money and i dont use it but you dont give back my money, it is clearly theft

Date of experience: February 7, 2024

NK
1 out of 5 stars

If I could give a -5 I would

If I could give a -5 I would Stay away from this thieving mob! I have been waiting for a refund since August I have all the emails. In August I was told it could take upto 12 weeks, it is now 23 weeks and I’m still waiting for my refund In December they told me they received my refund from Princess but hadn’t processed my refund even though they received it. I was told that she started the process and it could take upto a further 4 weeks it’s now 6 weeks making it a total of close to 6 months if not longer. STAY AWAY AND KEEP YOUR MONEY SAFE

Date of experience: January 30, 2024

M
1 out of 5 stars

Lousy point of contact

We booked a month-long cruise and land package via MyCruises. The booking process was flawless and our agent very efficient. However, MyCruises FAILED IMMENSELY as our point of contact when the cruising company changed our itinerary due to the Middle East conflict. The cruise company informed the travel agencies well before the departure date giving guests ample time to reconsider their travel plans: in fact, we later discovered that there were about 20% cruise cancellations. However, our MyCruises agent only notified us of the change in itinerary via email when we were already en route to London via Singapore; our flight departed at 14.45 and we received the email at 16.35. Other travellers we met at the airport told us that their travel agent had notified them well before and even offered the possibility to cancel their trip - an offer we would've taken if it was offered to us, as we chose this particular cruise package solely for Petra and Luxor. The only reply we got from our complaints to MyCruises was them notifying us that they "will pass on our feedback to the relevant parties for future improvement". We are totally disappointed with the way MyCruises failed as our point of contact and would not recommend them to anyone.

Date of experience: January 30, 2024

PB
1 out of 5 stars

Poor Customer Service and Arrogance in Communication

On booking our cruise we were told we would have choice regarding flights. No! Told these were the flights - no choice of airline or route. It took two weeks of almost constant emails before we given options. Zero customer service and the level of arrogance in the communications was extraordinary. Our cruise has been cancelled due to the tensions in the Middle East, we received an email telling us that they were finding another cruise. I would have thought that a customer focused company would asking the customer what their preferences were instead of an email telling me that: "Right now, our Cruise Experts are in the process of amending the elements of your holiday package and are working towards a rebooking solution that will allow you to enjoy a cruise memorable holiday in 2024." Thanks for taking away my choice and my money

Date of experience: January 24, 2024

KL
1 out of 5 stars

False Advertising

I believe this company operates under false advertising. I booked a cruise which promised one thing however they changed it to what suits them. I did not receive what was advertised. You should be ashamed of how you operate.

Date of experience: January 18, 2024

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