My Cruises
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Avoid My Cruises
Never book with My Cruises. When first booking, they are happy to take your money. After that you have real trouble speaking to someone there if you need to. Most of the dealings are done by email but some questions cannot be answered clearly by email. When booking be aware that the do not include all necessary transfers and they can add up to a lot of money you’re not expecting to have to pay out. Also do not expect to receive all your documents in a timely manner. We received ours 4 days before we flew out. As we had to leave home early to go to drop our dogs off, it was difficult to have the paperwork printed. My Cruises told me to go to Officeworks or the local library to have it printed. As we live in rural NSW and were travelling also to rural NSW neither of these options were possible. We are elderly and were put in quite a spot to get things done. One confirmation came after the others and we did not see it till we were about to board the plane. Some of the people did not have access to their emails and were unaware that things had changed. On our recent trip, when we got off the plane, there was no transfer to the hotel. There were approx. 100 people who had booked with My Cruises on the flight but at this stage we were unaware of each other and each had to organize our own taxi. It cost each of us 120-150 Euros. This was a large amount of our money that was not expected. When we got to the hotel we were all discussing the cost and found out we had all booked the same holiday. For the next leg of our journey we had to go from the hotel to the Central rail station. Once again no transfer had been organized. A group of us did organize a maxi taxi and we were lucky we did because that day there was a taxi strike and most of the people had a lot of trouble getting to the train. When we arrived at the end of the train trip there was again no transfer. Not knowing where we had to go, we got ripped off by a taxi who charged us 75 euro when the hotel was actually only 2 blocks away and from the hotel we could see the hotel. A transfer was organized to get all of us to the ship but getting from the ship to the airport to come home was not organized and it cost us 75 euro each for the ship to organize it and there was no other way to get to the airport from the port as it was about 1hour away. Of all the people we spoke to that booked through My Cruises, there was not one person who was happy with the company or the arrangements. All in all, it was a disaster and cost us a lot more than we expected. Had it been included and the price slightly dearer to cover these things, we all agreed we would have paid it.