Monarch Dental is a health and medical service provider specializing in comprehensive dental care for patients of all ages. With a focus on accessibility and affordability, the company offers a wide range of dental services, including routine cleanings, emergency care, orthodontics, cosmetic treatments, and restorative procedures. Patients can conveniently book appointments online at various locations, ensuring that quality dental care is readily available to families across the community. The company caters to diverse dental needs, from general dentistry to specialized services such as dental implants, teeth whitening, and braces. Monarch Dental aims to provide a welcoming environment where individuals can receive the necessary dental treatments to maintain their oral health. By prioritizing patient care and offering flexible appointment options, Monarch Dental strives to enhance the overall well-being of its customers through effective dental solutions.
Monarch Dental receives a mix of praise and criticism from its customers. Many reviewers commend the knowledgeable staff and quality dental services, highlighting positive experiences with specific professionals like Dr.
Daniel Sorokolit and Brittany Irons. Consumers appreciate the promptness in scheduling appointments, with some noting same-day service for urgent issues. However, significant complaints arise regarding billing errors, unprofessional behavior, and inadequate care. Several individuals report feeling neglected during painful situations, and others express frustration over unnecessary treatments and high costs. Issues with appointment cancellations and poor communication further contribute to dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 410 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 410 most recent reviews.
“Great service friendly and funny too”
“If you ever get sent to collections from this company, which it looks like has happened multiple times to other peopl...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Dental Services.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.0 out of 5 (poor) | 3.9 out of 5 (good) | — | 410 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Monarch Dental is #3 of 5 on overall rating in this group. On value, Canada Pharmacy scores higher (4.6 vs 2.0).
410 reviews of Monarch Dental. Filter by what matters to you.
I believe Monarch Dental is a rip off artist. I just tried to get a simple tooth cleaning which I have every year. They tried to charge me over $1300. They are very pushy. My wife and I both had problems with them trying to make us have things done that were outrageously priced and unnecessary. You have been warned. My experience was with the one on Preston Road in Plano, TX.
I rather no stars 1 st of all it took them 6 months to take my teeth out and the 2 times I went I told them I don't want the same dentist taking them out she had my head going back and forth she really hurt me both times then I was to get dentures it's 3 months later I been calling for 2 weeks asking what is taking so long she said we will call u back not once have they called Me back. They keep putting me on hold then to voice mail finally someone answered after I called back 10 times gives me this big story that they don't have the staff and that they r backed up with paper work for 3 months I asked did u put my request into my insurance company she say today after I lots it oh I have right here I do now I said no I will go else's where not have they made me look like this but lieing to me and not responding I balled my eyes out I was trying to go back to school I told them when I get my dentures I like to well now they messed that up I can't do it now till next sign up they r not professional at all playing games with me every appointment they change it cancelled or asked if I come in earlier or later now we make appointments for a reason plz go to someone else they r not a good dentist office morach on Colborne st in no frills plaza
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Not only did they overcharge me and my insurance a year later they come back at me with another balance cannot get a hold of anybody to take care of it been trying for over a month it’s the worst customer service and they overcharge I would never go to them please be aware
After 15 years using various locations 2X/year with not much more than cleanings and being very satisfied with their friendly low key approach, with a change in staff was told I needed extensive work ASAP: 4 fillings, 3 crowns, scaling of gums. Second opinion elsewhere said none of this ($8,000+) was necessary. Will not go back.
WORST DENTAL PLACE! TO GET YOUR BUISNESS THEY BOOK RIGHT AWAY BUT FOR THE BRACES UPKEEP APPOINTMENTS THEY ARE IMPOSSIBLE TO WORK WITH THEIR AVAILABILITY IS RIDICULOUS!
Something is not quite right with these people….Something crooked is going on. They are hiding something!!! They give you a very hard time in just receiving statements…then, they give you copies that are not clear with no letter heads and using in-House dental language that customers have no clue about. I am contacting BBB, they really need to be investigated.
Monarch Dental-Frisco 5404 Preston Rd. Suite 108 Frisco, Tx. 75034 DO NOT go to this dental office! Nothing but trouble with every interaction with them! I received a bill in mail today for services from 2020! Last year, I received letter that I had a $140+ credit on my account and if I returned letter, a check would be mailed to me. No check, only bill for more money. Office mgr at this location says credit was transferred to Plano location and that location says credit was sent to this location 1/2022. Whose lying? Our family was notified that our personal info was compromised at this dental office! In the past, they have made appointments and when we show up at appointment time, I’m told that they changed hours/days. Very shoddy customer service! They do not deserve 4.7/5 rating!
The dentist are nice and do good work but anytime there is an issue with billing I get the run around. Their statements are unclear and charges are being shuffled between accounts. I also find it ridiculous that they charge a PPE charge per person in the room on every patient visit. They claim it is for safety because of covid but it is the same sterilization process and masking that they have always done.
I’ve had a horrible experience with Monarch. They are all sweet and helpful until you pay and then you’re on your own. I am in terrible pain and I have called twice this week and they are too busy to see me. They are only seeing patients with tooth pain. I don’t guess I fit the profile. They tried to schedule me for sometime next week.
Bad experience with those guys
I've been going to Monarch Dentistry at The Esplanade for over a year, ever since they opened the practice. Have had excellent service from Dr. Bashar, the dental hygienist, and Larna the receptionist. Highly recommend their services.
PATIENTS BEWARE!!! This dental office is charging a Personal Protective Equipment (PPE) fee every time you step foot into their office. This is an ADDITIONAL fee aside from your office visit or copayment. And they are not being very informative about it. It is a fee you get at the time of check out/when you get the bill. So, expect a fee for a check up visit, a fee for a cleaning visit, a fee for each dental work visit that follows. Because that’s another thing they do, they plan out numerous visits for you to get done what other dentist accomplish in a one time visit. $$$$ During this very sensitive period of time businesses need to take responsability of the cost it takes to run a business and not add financial burdens on their patients. There are government programs in place right now that are helping many other dentist offices with PPE equipment. I just hope Monarch Dental is not double dipping on benefits (government assistance and patients’ vulnerability). BEWARE!!!!
Had them yank of my 2,8 tooth for a hour and didn't move, came back and they tried again, couldn't remove it, and asked them for day surgery 5 months ago, and still have the heard nothing from them, maybe time for a lawyer so this company doesn't and won't screw with peoples money again
Monarch Denta McKinney -Had a very bad experience. If you have a lot of money to shed you can go there. They are not interested to cover the regular procedure plan/cost covered by the insurance, instead, they recommend things that are not necessary, add a bunch of additional ones and state they can only perform what they recommend with the huge cost. The staff is rude to explain the benefits and explain things that are optional. The only answer that they have is either do this or see another doctor. I will not recommend them. If you have lot of money go there.
At first I had Dentist talk to me and explain procedure needed. He said I needed aligners to close gap on teeth. They needed for fit snug on me. The aligners are to be changed every 2 weeks. Something went wrong with aligners because they didn't snug to my teeth as they were supposed to. I made an appointment figuring out they would just provide me with new aligners. I waited for the dentist 45 min. He didn't bother to talk to me and explain anything. The technician told me that I'm now to wear the aligners that I'm already wearing until the end of December. They are to be worn for 10 days only. I'll now be wearing them instead for 9 weeks!
I scheduled my orthodontist work there with minimum coverage using Carecredit paying all out of pocket up front then slammed with a $700.00 dollar bill I was never notified after going in every month that balance was increasing tried to reach out to Roxanne and Melinda for assistance in resubmission as instructed by my insurance and they refused to do so Stone Oak office in San Antonio will not utilize you max in insurance benefits you are allowed
I think I was the wrong color everyone went ahead of me than said insurance was not active had to leave for the second time they are rude not professional people won't go back
At first, it seems as if they want to take great care of you. When you go in for a toothache, they explain to you that you need a crown for it, and you find their reasoning quite valid. They find other issues with your teeth (had braces ages ago that were on too long causing enamel leaching at the gum line as well as illnesses that affected nutrients getting to the teeth.) They lay out a plan to work with you on that, stating that there are other molars that needed crowns and that it's best to do those first before other work. And, whatever your insurance doesn't cover, they help you apply for CareCredit to help with out of pocket so it will not hurt you financially - 18 months, no interest sounds really workable. But then, it builds up as you are attempting to keep up with the increasing principle due to "needing more crowns." And, with you working contract positions, there can be lapses in your income here and there. Then, the 18th month hits, and you see retro interest being dropped onto your balance like a rock. And, you get a letter from your insurance denying one of the crowns as not being needed based on their internal dental specialists opinion. The folks at Monarch "appeal the claim", but to no avail. You appeal the claim, but still get the same denial. Then, Smile Brands Inc. (the management services company for Monarch) smacks you with $908 for the crown. You now have to appeal with them, your insurance company, AND CareCredit while it all comes crashing down on you. It appears that the dentist stating that you really needed that crown could not support nor defend his work. And, all this as you are in and out of work from a company you have worked for almost a decade that shifted from full time workers to contractors, you are having difficulty finding full time employment at other companies doing the same, you have a hearing impairment that limits your scope, as well as being a caregiver to a disabled wife (who they said needed a couple of crowns as well, despite her telling them that with the MS treatments she has received weakening her teeth where they are less likely to support the crown, they insist that it will be okay and put them on her anyway. Well, they have now fallen off or cracked due to the weak teeth.) Smile Brands Inc somehow does not receive a letter explaining the situation (next time, certify it) and shovel it off to collections. And, the other teeth that seemed to have needed more attention before CrownFest? Well, they have chipped or cracked further. But hey, at least I have 5 new crowns and a massive debt. Thank you Monarch!!!
Great service friendly and funny too. Makes you feel very comfortable. I definitely recommend them to anyone looking for a dentist.
Monarch Dental is a health and medical service provider specializing in comprehensive dental care for patients of all ages. With a focus on accessibility and affordability, the company offers a wide range of dental services, including routine cleanings, emergency care, orthodontics, cosmetic treatments, and restorative procedures. Patients can conveniently book appointments online at various locations, ensuring that quality dental care is readily available to families across the community. The company caters to diverse dental needs, from general dentistry to specialized services such as dental implants, teeth whitening, and braces. Monarch Dental aims to provide a welcoming environment where individuals can receive the necessary dental treatments to maintain their oral health. By prioritizing patient care and offering flexible appointment options, Monarch Dental strives to enhance the overall well-being of its customers through effective dental solutions.
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