Monarch Dental is a health and medical service provider specializing in comprehensive dental care for patients of all ages. With a focus on accessibility and affordability, the company offers a wide range of dental services, including routine cleanings, emergency care, orthodontics, cosmetic treatments, and restorative procedures. Patients can conveniently book appointments online at various locations, ensuring that quality dental care is readily available to families across the community. The company caters to diverse dental needs, from general dentistry to specialized services such as dental implants, teeth whitening, and braces. Monarch Dental aims to provide a welcoming environment where individuals can receive the necessary dental treatments to maintain their oral health. By prioritizing patient care and offering flexible appointment options, Monarch Dental strives to enhance the overall well-being of its customers through effective dental solutions.
Monarch Dental receives a mix of praise and criticism from its customers. Many reviewers commend the knowledgeable staff and quality dental services, highlighting positive experiences with specific professionals like Dr.
Daniel Sorokolit and Brittany Irons. Consumers appreciate the promptness in scheduling appointments, with some noting same-day service for urgent issues. However, significant complaints arise regarding billing errors, unprofessional behavior, and inadequate care. Several individuals report feeling neglected during painful situations, and others express frustration over unnecessary treatments and high costs. Issues with appointment cancellations and poor communication further contribute to dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 410 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 410 most recent reviews.
“Great service friendly and funny too”
“If you ever get sent to collections from this company, which it looks like has happened multiple times to other peopl...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Dental Services.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.0 out of 5 (poor) | 3.9 out of 5 (good) | — | 410 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Monarch Dental is #3 of 5 on overall rating in this group. On value, Canada Pharmacy scores higher (4.6 vs 2.0).
410 reviews of Monarch Dental. Filter by what matters to you.
Unprofessional I called first thing in the morning because of a broken tooth and I will give them the fact that they got me in the same day. My issue is, the dentist came and looked at it and started talking about different solutions, said he would be right back and left me waiting for about half an hour in the room. Apparently expected me to wait all day as I was leaving, an assistant started to mock me.
I’ve had a horrible experience with Monarch. They are all sweet and helpful until you pay and then you’re on your own. I am in terrible pain and I have called twice this week and they are too busy to see me. They are only seeing patients with tooth pain. I don’t guess I fit the profile. They tried to schedule me for sometime next week.
At first I had Dentist talk to me and explain procedure needed. He said I needed aligners to close gap on teeth. They needed for fit snug on me. The aligners are to be changed every 2 weeks. Something went wrong with aligners because they didn't snug to my teeth as they were supposed to. I made an appointment figuring out they would just provide me with new aligners. I waited for the dentist 45 min. He didn't bother to talk to me and explain anything. The technician told me that I'm now to wear the aligners that I'm already wearing until the end of December. They are to be worn for 10 days only. I'll now be wearing them instead for 9 weeks!
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At first, it seems as if they want to take great care of you. When you go in for a toothache, they explain to you that you need a crown for it, and you find their reasoning quite valid. They find other issues with your teeth (had braces ages ago that were on too long causing enamel leaching at the gum line as well as illnesses that affected nutrients getting to the teeth.) They lay out a plan to work with you on that, stating that there are other molars that needed crowns and that it's best to do those first before other work. And, whatever your insurance doesn't cover, they help you apply for CareCredit to help with out of pocket so it will not hurt you financially - 18 months, no interest sounds really workable. But then, it builds up as you are attempting to keep up with the increasing principle due to "needing more crowns." And, with you working contract positions, there can be lapses in your income here and there. Then, the 18th month hits, and you see retro interest being dropped onto your balance like a rock. And, you get a letter from your insurance denying one of the crowns as not being needed based on their internal dental specialists opinion. The folks at Monarch "appeal the claim", but to no avail. You appeal the claim, but still get the same denial. Then, Smile Brands Inc. (the management services company for Monarch) smacks you with $908 for the crown. You now have to appeal with them, your insurance company, AND CareCredit while it all comes crashing down on you. It appears that the dentist stating that you really needed that crown could not support nor defend his work. And, all this as you are in and out of work from a company you have worked for almost a decade that shifted from full time workers to contractors, you are having difficulty finding full time employment at other companies doing the same, you have a hearing impairment that limits your scope, as well as being a caregiver to a disabled wife (who they said needed a couple of crowns as well, despite her telling them that with the MS treatments she has received weakening her teeth where they are less likely to support the crown, they insist that it will be okay and put them on her anyway. Well, they have now fallen off or cracked due to the weak teeth.) Smile Brands Inc somehow does not receive a letter explaining the situation (next time, certify it) and shovel it off to collections. And, the other teeth that seemed to have needed more attention before CrownFest? Well, they have chipped or cracked further. But hey, at least I have 5 new crowns and a massive debt. Thank you Monarch!!!
if I am scheduled for an appointment at a specific time, I don't appreciate to be seen 3 hours later.
After I checked in at the front desk and went to sit down in the lobby, I could hear one of the staff at the front arguing over the phone with a patient. She wasn't being quiet and she was being very disrespectful and rude. Even if the patient had been belligerent, at least go somewhere that other people cant hear you. I cam in for a check up and didn't realize that a check up didn't include a cleaning. What dentist doesn't include a cleaning with your normal check up? The staff said they only had 1 dental hygienist and just hired a new one and the next available appointment wasn't for 9 months for a cleaning?? The dentist was nice and professional, but this is just not a customer centered dentist.
I was a new patient and came 15 minutes early to my appointment. I had all the required paperwork already filled out. I waited in the lobby for 30 minutes, went and got my X-rays, waited in a observation room for almost an HOUR before someone came in and poked my teeth for about 5 minutes and left. I waited another 20 minutes before the doctor came in and looked at my teeth. Then waited another 15 minutes for someone to write up my dental plan. I was at this dental place for 2 hours and probably waited around for an hour and half. I had to schedule another day and time for them to clean my actual teeth which was the next day at 8:30. The lady who cleaned my teeth was really nice and very intelligent about dental and gave me lots of good information. She cleaned my teeth and had me done within 30 minutes. She even went out of her way to talk to the Ortho people about a retainer for me. Then again I had to wait another 30 minutes to finally check out. I waited in the lobby and felt like I was forgotten about until the lady at the front asked if I was still waiting on something and I told her just to check out. If my whole experience was like the 30 minutes with dental hygienist then I would have been satisfied but waiting 2 hours is poor customer service and bad business.
Please Do Not select Dr. John Reschke as your primary care dentist. He will not do a good job on your teeth. He did a high filling in one of my teeth and it became very painful when chewing food, and very sensitive with cold and hot liquid. I never had any complain about that tooth, but he told me that you need a filling for that tooth. He drilled both side of my tooth and create a big gap in between it. Now, anytime food gets in between my tooth, it start hurting and really bothering me. Flossing that tooth became very painful, because Dr. Reschke made both side of it very rough. Now, anytime I floss, the flossing thread become jumble up. He is not taking his time to listen to his patients. He is always in a hurry. I will not recommend doctor Reschke for your dental care!
I made an appointment but had to wait for 45mins. When I got back to the chair the dental hygentist had to tae care of someone else during my cleaning. At the end I usually get a toothbrush, toothpaste and floss but I didn't get anything. When I got to the front desk, I just stood there while Mabel sat in the back office eating her lunch and did not ask to help me. I should have just walked out. I will be looking for a new dentist.
Staff was nice. Never spoke to Dentist. Didn't need to though. Communication is a little off with this company. The appointment consisted of x-rays and a hygienist just poking around in my mouth. They didn't do a cleaning! Then they showed me the total cost of the exam and the cleaning and offer fluoride. I asked them what are they talking about I didn't get a cleaning. They said for your next appointment. What???!!! I have to come back to the dentist for a second appointment. What happened to doing it all in one visit. Now I'm scheduled to get my cleaning in 3 Months. This is stupid. I will go get my cleaning in 3 months and find a new dental group. Thanks.
The hygienist I saw was great! However. The overall experience was a headache because the office I made the appointment at was shut down and no one called me to inform me or re-book. So I showed up to a locked down office. I had to call them to reschedule, and none of the physical records were transferred, so they had to have me fill out ALL the paperwork all over again and re-do my gum... count... thing. Whatever that's called. They should have called me to reschedule, and they should have moved the records over. I know they're having staffing problems but putting all the onus on the consumer to manage their work-around is ridiculous.
That was the most painful teeth cleaning I have ever had. I have pretty good teeth. Get them cleaned every 6 months. I literally had tears coming from my eyes. I'm not coming back.
They offered a cleaning special. So I set an appointment and talked to 2 of their phone/call center associates who assured me that exams, x-rays and a cleaning were all included in this service. Then when I at to the office, they told me "Nope, not true a cleaning is an extra $115." They also would not honor the misinformation they have been providing through their phone/call center for their offices and their online advertisements.
During one of my last visits, the technician who deep cleaned my teeth, broke off the lower corner of a front tooth and dismissed it as having been bad...Added a piece that fell off after only one week... Another problem experienced due to this technician's inexperience was the over- cleaning of one of my other front teeth that has left ridges that can be felt by anyone if they were to run a finger nail over the surface of that tooth...A very bad experience that will keep me from ever visiting a Monarch office or recommending the business to anyone I know...
The people there treat you like a number, not a person. Trying to get every penny out of you they could. Found all kinds of problems that hadn't been there just 6 months before.
I have great insurance and the wiped me out and then want to Change me $5000 for gum surgery. Got a 2nd opinion and turns out I did not need to get gum surgery!!!
Monarch Dental is a health and medical service provider specializing in comprehensive dental care for patients of all ages. With a focus on accessibility and affordability, the company offers a wide range of dental services, including routine cleanings, emergency care, orthodontics, cosmetic treatments, and restorative procedures. Patients can conveniently book appointments online at various locations, ensuring that quality dental care is readily available to families across the community. The company caters to diverse dental needs, from general dentistry to specialized services such as dental implants, teeth whitening, and braces. Monarch Dental aims to provide a welcoming environment where individuals can receive the necessary dental treatments to maintain their oral health. By prioritizing patient care and offering flexible appointment options, Monarch Dental strives to enhance the overall well-being of its customers through effective dental solutions.
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