everyone was kind & helpful
everyone was kind & helpful. The dentist explained everything completely.

Monarch Dental is a health and medical service provider specializing in comprehensive dental care for patients of all ages. With a focus on accessibility and affordability, the company offers a wide range of dental services, including routine cleanings, emergency care, orthodontics, cosmetic treatments, and restorative procedures. Patients can conveniently book appointments online at various locations, ensuring that quality dental care is readily available to families across the community. The company caters to diverse dental needs, from general dentistry to specialized services such as dental implants, teeth whitening, and braces. Monarch Dental aims to provide a welcoming environment where individuals can receive the necessary dental treatments to maintain their oral health. By prioritizing patient care and offering flexible appointment options, Monarch Dental strives to enhance the overall well-being of its customers through effective dental solutions.
Monarch Dental receives a mix of praise and criticism from its customers. Many reviewers commend the knowledgeable staff and quality dental services, highlighting positive experiences with specific professionals like Dr.
Daniel Sorokolit and Brittany Irons. Consumers appreciate the promptness in scheduling appointments, with some noting same-day service for urgent issues. However, significant complaints arise regarding billing errors, unprofessional behavior, and inadequate care. Several individuals report feeling neglected during painful situations, and others express frustration over unnecessary treatments and high costs. Issues with appointment cancellations and poor communication further contribute to dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 410 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 410 most recent reviews.
“Great service friendly and funny too”
“If you ever get sent to collections from this company, which it looks like has happened multiple times to other peopl...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Dental Services.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.0 out of 5 (poor) | 3.9 out of 5 (good) | — | 410 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Monarch Dental is #3 of 5 on overall rating in this group. On value, Canada Pharmacy scores higher (4.6 vs 2.0).
410 reviews of Monarch Dental. Filter by what matters to you.
everyone was kind & helpful. The dentist explained everything completely.
After I checked in at the front desk and went to sit down in the lobby, I could hear one of the staff at the front arguing over the phone with a patient. She wasn't being quiet and she was being very disrespectful and rude. Even if the patient had been belligerent, at least go somewhere that other people cant hear you. I cam in for a check up and didn't realize that a check up didn't include a cleaning. What dentist doesn't include a cleaning with your normal check up? The staff said they only had 1 dental hygienist and just hired a new one and the next available appointment wasn't for 9 months for a cleaning?? The dentist was nice and professional, but this is just not a customer centered dentist.
The entire staff is super sweet and made my visit there as comfortable as possible.
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Never had such an upsetting experience before.
I was happy that the treatments were on time and pleasant.
Excellent people and service from start To finish! These people have gone above and beyond for me for many many years! ❤️
Love the Dr. but the wait was very long
Thank you great experience I'll be back
The staff at Monarch Dental are awesome! I had the best cleaning I've had in a long time. The reason I did not give 5 stars - I waited over an hour past my scheduled appointment before being seen. I make it a point of never being late for appointments, in consideration of the business and others with appointments. I don't appreciate my time not being considered when most businesses make it clear it is not acceptable for me to be late.
Great experience all around. Well, I got my wisdom teeth removed so it wasn't that great haha but they definitely made it as pleasant as possible for me while I was there. Love this dentist!
Great orthodontist and personnel
No specialist to see me when home with pain
Dental hygienist was very good.
my appointyment The dentist office called me to reschedule my appointment for this date from 3:30 to 2:00. Since this appointment was schedule 6 months in advance I had schedule time off from work. However my manager let me go and I was lucky because we already had so many people scheduled off. I got to my appointment and I got in right away and was done within 35 minutes. I was very impress with the hygienist. She was very pleasant and kind. In my goodie bag she even gave me floss threaders which I never get unless I ask. I rate this visit excellent.
The staff in the NLR office, on the Orthodontist side, was VERY FRIENDLY and informative about my son's dental care. My son is looking forward to the beginning of a perfect smile prior to getting braces. Thks!!! D. Williams
Always a long wait. Although, when I was 10 Minutes late for an appointment they would not see me. They made me reschedule.
They are great people to deal with me each and every time I enter their office and most of the time it's in pain with an attitude. The atmosphere is pleasant, caring, and business you are in and out.
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Monarch Dental is a health and medical service provider specializing in comprehensive dental care for patients of all ages. With a focus on accessibility and affordability, the company offers a wide range of dental services, including routine cleanings, emergency care, orthodontics, cosmetic treatments, and restorative procedures. Patients can conveniently book appointments online at various locations, ensuring that quality dental care is readily available to families across the community. The company caters to diverse dental needs, from general dentistry to specialized services such as dental implants, teeth whitening, and braces. Monarch Dental aims to provide a welcoming environment where individuals can receive the necessary dental treatments to maintain their oral health. By prioritizing patient care and offering flexible appointment options, Monarch Dental strives to enhance the overall well-being of its customers through effective dental solutions.
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