Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
Dan Murphy's faces significant criticism from consumers, primarily due to issues with delivery and customer service. Many reviewers express frustration over late or failed deliveries, with some stating they waited at home during designated windows only to receive notifications of attempted deliveries when they were present.
The app is frequently described as "hopeless," complicating the ordering process further. Despite these challenges, a small number of customers highlight positive experiences, praising the helpfulness and friendliness of staff, particularly in-store. Some appreciate the good service and prices when visiting locations directly. However, the overwhelming sentiment reflects dissatisfaction with the overall service and delivery reliability. Overall, Dan Murphy's struggles to meet customer expectations, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 244 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 7 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 1.4 | 8 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.6 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 244 most recent reviews.
“Staff always looking to assist you, especially trying new products”
“The delivery window was just "Friday" or "Tuesday", and for twice, I waited from 8 in the morning, then I get message...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | +60% | 244 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Dan Murphy's is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
244 reviews of Dan Murphy's. Filter by what matters to you.
I cancelled my DM order because they failed to deliver. Read my review of that debacle. Now I find the refund amount was minus the delivery fee. WHAT A RIP OFF. It's the lack of delivery that prompted me to cancel in the first place! They failed to fulfill their contact. Clearly DamNurphy is morally flawed.
Standing in cue with $145 of product. (Kwinana Hub store) One serving and the other on the phone. Waited ~4 minutes, cashier hung up phone and said I had to wait to be served while she finished an on line order. I left my trolley in the cue and walked out. Dan Murphy - ALWAYS take the money of the customer standing in front of you!
Ordered online on Sunday, was meant to be delivered on the 7th April between 8 and 12. At 4pm I get a email saying no drivers available. Not happy it took so long to work that one out. Reschedule for the 8th between 8 and 12 at 1034am I received a sms saying no one home to take delivery. I was 8 feet from my front door watching tv at the time. Called them and got told oh we will have him return and we will call you at 4pm I called them to find out nothings been done. Cancelled the order and went to BWS. I’ll never use this service again. Customer service was the worst I’ve experienced in a long time. I’ve got very lazy Dan and have forgotten about your customers Allen.
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Dan Murphy's Hervey Bay......; Dear Sir..; My name is Martin Kroezen resident of Hervey Bay. I often visit your store , and would like to make a positive comment on the way I am treated by your cashier staff. They are allways friendly...allways helpfull and allways knows my name. I would like to mention the name of especially Karen, and one of her colleagues . It is a pleasure to deal with either of them. Keep up the good work. Regards, MJ (Martin) Kroezen card number ... 9375097946212.
I went to Dan Murphy’s tonight - to buy a gift and some wine - I was tired after work and a team member named Spencer - lifted my spirits so much ! He showed me what I was after and he walked with me - delighted to help me! He just made me feel important! He then carried my goods - smiled constantly! Just made the difference ! I only want to shop at Tempe and I hope Spencer is there to give his outstanding customer service ! By tbe way - there was another team member I want to recognise and that was Vanessa - she was at the checkout ! What a wonderful staff at Tempe ! Helen Stell
Due to the unusual situation with Covid 19 I decided to try online and I was pleasantly surprised by the first delivery I received on time. Almost all the goods were in perfect condition and corresponded to their description. I think I will use their services again.
Delivery always prompt and complete. Easiest service to use. 5% discount available with use of Suncorp rewards program also.
I have read a lot of disappointing reviews from other Dan Murphy customers & I have have now experienced one of the worst examples of a business that truly does not give a dam about customer service as I have now been let down at every contact I have attempted to make with this business. It started with trying to order a large pile of alcohol in time for all our Xmas party’s to avoid having to stop at liquor stores on the way to party’s at this time of year ( failed as not alcohol turned up in time ( 3 weeks) for any of our parties) I could not get any one store to supply my whole order so after speaking with someone from Dan Murphys it was recommended that I place my order online & have it all delivered for 1 delivery fee. OMG have I been screwed around ever since I hit the enter button as not only did I eventually get a call to ask if I could come pick up my large order ( even though I already paid a delivery fee ) but when I went to pick it up half my order was missing !!! So now the multitude of calls from myself to their 1300 number to sit on hold for an average of 15-20 mins whilst listening to the voiceover telling me about the wonderful delivery service that will deliver any day you require, BAH, then I would get to deal with their customer care team ( who keep telling me they will send a ticket to escalate my missing order) when I didn’t hear for the next 2-3 days I would have to ring again trying to find Out why I haven’t heard from anyone again. The Whole time everyone at Murphy’s would always blame Auspost but never take any responsibility for the issue. I tried several times to request another delivery but was always told I had to wait for this order to turn up or I could cancel the delivery & come & repurchase the missing alcohol but NO refund would come until they received the MISSING cartons back OMG !! So as long as Dan Murphy’s has your money good luck at getting an result from their so called customer care as they TRULY DO NOT KNOW THE MEANING OF The TERM. I will never shop here again regardless of the price as the difficulty I had is an experience I never wish to have again. Regards Ross Ledger
I am in NZ and have clients in Australia that I wanted to send a gift to. We used Dan Murphy and it was such an easy process. With clients in VIC, NSW and QLD the orders were prompt. All clients very happy. Today I sent my Melbourne based brother some champagne for Xmas day (as other brother there too) and once order was processed it was ready for pick up in less than half an hour. Thank you so much for making process easy.
THIS IS NOT 1 STAR... it's the only way the system allowed me to write, THIS IS A ZERO star recommendation. Having used Dan Murphy's delivery service over the past 8 years for deliveries to our son living in Australia, since we live in the UK, our latest experience has been, to say the least - stressful !! We placed an order for a collection at the Woolloongabba store. Order confirmation received, credit card payment made from our account, our son duly arrived to collect his birthday present only to be told the order had been cancelled and the funds refunded!! erm think again!! No email informing the cancellation, no credit card refund!! If you need to make contact with the company, it is either email and wait an indefinite length of time for a reply or call the customer service department. Requiring the problem to be rectified immediately as a delay to the response would entail our son having to make a further 5 hr round trip, the only option to make was a very lengthly call from the UK. After lengthy phone calls, and the promise the funds were in the system for a refund, a second payment was made for the purchase. Surprise, surprise 10 days later no refund had been received. After a further query from us the response from customer service informed us the refund was stuck in their system and would be received in 3 - 5 working days. Having emailed again to the customer care department our concerns over the lack of the ability to rectify the problem immediately, and to point out due to the time difference in waiting for the initial email response that this was not acceptable we requested help with what ended up being a very hefty phone bill (£168 GBP / $308 AUD) . Today I received the following quote "... In saying this, we understand, it is frustrating not to be able to make immediate contact with us despite phone calls, however, this is the risk you take when ordering from an Australian company." So if you are thinking of ordering from overseas via DAN MURPHY'S we recommend you think again and shop elsewhere!! We certainly will not be recommending DAN MURPHY'S ever again - but they won't mind it seems. This has been our worst ever case of poor customer care. Our wish is that this in some way could go viral. We would be more than happy to discuss this further with the company's CEO with whom we also tried to make contact, but who is obviously not at all concerned with any customer other than those resident in Australia. We received said refund 18 days after first placing the order. Our son had to wait 45 minutes the first time he visited the store to collect his two bottles of whisky without going away with the purchase. He then had to wait a further 45 minutes on his return two hours later, despite our efforts in the UK. Perhaps DAN MURPHY's might understand, at the very least, our frustration and realise the stress this caused. This would in our opinion be worthy of far greater investigation, better systems to look after overseas customers and I don't imagine we are alone - given this horrible level of service. We have the feeling that DAN MURPHY's just does not really care!
Today, I experienced shocking service at the Mona Vale store! What has happened with your once great customers service? No-one offered to help me whilst browsing for awhile. I used my own intuition but would have preferred to listen to professional advice. After 1/2 hour of procrastination & finding an aisle that wasn’t cluttered with stacks of boxes on trolleys waiting to be shelved, I proceeded to the checkout. Great, 1 staff member serving a customer with a lot to purchase. No other counters manned with staff busy on phones, computers & not one acknowledged me standing there with 1 bottle of wine (not my choice) I had an elderly lady come up to me whilst waiting who asked me advice on Red Wine as gifts as she had no idea. As I looked around at all the staff, not one even looked over at the checkouts to see if help was needed. I felt the staff very negligent & inattentive! When I asked a staff member that I just want to pay for my wine, she looked at me like I was taking up her time. No smile, didn’t ask if I was a member & also not offered a bag for the bottle. What has happened at your Mona Vale store? Customer Service is very important, connect with customers, know your product & smile...it’s not that hard!
I am writing this review to commend the customer service of Dan Murphys at Carnes Hill, in particular, one staff member named Marlena. Firstly, she was extremely patient and helpful with me when I was trying to find a particular wine, the name of which I could not remember but could only describe. Secondly, once she had figured out what I meant, and saw that the shelf was empty, she checked to see if any stock had arrived that morning and disappeared out the back of the shop for a few minutes, returning with the wine that I wanted. Thirdly, as she had gleaned from our conversation which wines I like, she pointed out several of the specials that I had overlooked so I was able to save money as well. One very rarely gets this kind of help anywhere in big chain stores such as this, so I thought it was worth noting.
Just visted tuggeranong dan murphys. Worst customer service ive seen, ive been a retail worker for over 2 decades. 2 ladies up the front were more interested in there own conversation than the customers in front of them. No greeting no polite conversation, scanned the product and went back to the conversation. No asking about loyaly card, which we prompted. If your going to do or employee people for a job it may be an idea to make sure they are capable. Ignorance at its finest Brett
At 18 my daughter was very happy to make her first purchase of alcohol... For her birthday party last Friday night. After 30 minutes the fairly extensive and relatively to shelf collection was done and it was time to pay. To my dismay my youngest had wandered off while we were in the cool room. Finding a particular bottle DD had asked to purchase. Thinking DD2 had done well she told us where it was and we promptly collected it. DD is 17 and has to my knowledge not consumed any alcohol in the past. The confrontation with the manager that ensued lining up to pay was most disappointing. Apparently minors are not allowed in the shop while parents are making a purchase. I do understand supplying a minor is an offence, not to mention not the right thing to do in many levels. Time on party day is at a premium, particularly when there is only one parent! I have in the past made purchases from you. That won't happen again! Good bye Gungahlin!
Had two bad experiences now with stock levels in the Mulgrave store. First time was in store, an advertised special out of stock. Yesterday I placed an online order for pick up, only to receive a call to say they didn't have the stock to fill the order - and I had paid for it by then, if course. Have been a regular, loyal customer for a long time. Now waiting on a refund that will probably take 5 days. Have placed an order with one of Dan's competitors at only a few cents more per bottle but with free delivery thrown in. Sorry, Dan, you might have just lost a regular customer.
excellent service and very imformtative from lokie at golden grove dan murphys at golden grove, south australia. keep up the good work.
Delivery service not up to scratch. Ordered Peroni beer on the 15 August 2020. They delivered the wrong product, supplier's fault so they picked the incorrect beer up on the 26th August and said the correct order can be expected by the 2nd September. Today is the 10th September and I was told to now expected it some time between the 14th and 17th September 2020. Maybe it will come and maybe it wont. Very disappointing service, almost enough to make you stop drinking, or at least buying from Dan Murphy's.
I used Dan Murphys contactless pickup for the first time today. It was a quiet Sunday morning but there was nothing about the fulfillment process that was a success. The instructions were straight forward and on arrival I requested a delivery to my boot versus pick up in store. After waiting quite some time, I did enter the store to find two Dan Murphys staff behind the checkout having a chat with very few customers in store to serve. Their explanation was that they had not been alerted to my text response via an RFID system. Dan Murphys, while the idea is good, I suggest more thorough trialling before implementation.
I had one of my staff purchase a quality bottle of Bourbon on-line for a colleague who had worked really hard during Covid lockdown and wondered why they hadn't received it a week later. After chasing up today I was told Dan Murphys cancelled the order as the name on the order and the credit card didn't match. This is embarrassing for me and the staff member in wait. Now I need to find another provider that delivers in Melbourne.
Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
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