Good experience
Staff always looking to assist you, especially trying new products. Good service and prices, you guys can't be beaten!!!

Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
Dan Murphy's faces significant criticism from consumers, primarily due to issues with delivery and customer service. Many reviewers express frustration over late or failed deliveries, with some stating they waited at home during designated windows only to receive notifications of attempted deliveries when they were present.
The app is frequently described as "hopeless," complicating the ordering process further. Despite these challenges, a small number of customers highlight positive experiences, praising the helpfulness and friendliness of staff, particularly in-store. Some appreciate the good service and prices when visiting locations directly. However, the overwhelming sentiment reflects dissatisfaction with the overall service and delivery reliability. Overall, Dan Murphy's struggles to meet customer expectations, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 244 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 7 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 1.4 | 8 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.6 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 244 most recent reviews.
“Staff always looking to assist you, especially trying new products”
“The delivery window was just "Friday" or "Tuesday", and for twice, I waited from 8 in the morning, then I get message...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | +60% | 244 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Dan Murphy's is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
244 reviews of Dan Murphy's. Filter by what matters to you.
Staff always looking to assist you, especially trying new products. Good service and prices, you guys can't be beaten!!!
Dan Murphy at deception bay A lovely lady doing the front counter this morning. Best customer service for long time Rachel I'm pretty sure her name was if not Renee ?? It's always great seeing people enjoy there Job to. All staff at deception bay are always happy, helpful and thanks to people who work outback to stocking the store. Thanks again Keep up the good work
Placed a click and collect order. Website was super easyt to use - got to store early and my order was ready to collect. Very friendly and porfessional staff. Service and manner is to be commended - and a LOT better than others in the same sector. BTW - this was at the Warrnambool store.
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I did an online order for Christmas drinks - wine, bubbles and a carton of beer. When the courier delivered my order, he mentioned that one of the cartons seemed to be leaking. I had a look and it was the carton of beer that was leaking. It also had a jagged hole in the side of the carton. When I opened it one of the bottles was smashed, it was the bottle right in line with the hole. I looked on the Dan Murphy's website and my heart sank a bit when I saw that I needed to use their chatbot thing, I don't do well with chatbots! But I got myself a cuppa and started what I thought would be a long, drawn out process. Nope! The customer service person (Julia) was absolutely lovely, she apologised for the damaged delivery and offered me a replacement or a refund. I said I'd prefer a replacement, and Julia asked if I was going to be home that night (I was) as if I was she would arrange delivery for that same night. Julia also said I would receive an email with details of the replacement order and a tracking number for it. The email arrived within 10 minutes of finishing the chat, and there was another apology. Less than 2 hours later a replacement carton arrived. Now in my, and I would think anyone's book, that is outstanding customer service. Thanks Julia and Dan Murphy's, love your prices, your range and I'm tickled pink with your customer service as well :-)
I have to return an online order at Dan Murphy Frenchs Forest store in March. I received the wrong vintage for my cellar reserve wine. Tess Mcgrath, a very cheerful lady who helps me from the beginning to the end in a very professional manner. In fact this is the second time I have to return my order but the previous one is from a wedding party left over and I was served by another lady and she was very helpful too. I am very happy with the service I received from this store.
Loretta at Dan Murphy's Echuca, was bubbly, friendly, helpful & made shopping in store pleasant. Keep up the great friendly service
I would like to say how great the customer service was from a guy by the name of Kerry. He works at the Oxley Dan Murphy’s. He was very knowledgeable in what I asked him and assisted me the whole time I was there as I was not familiar with the place and some alcohol. I would like to make a mention that he was great.
Today l bought beer and wine and the staff were great and friendly and did l with a smile. Also the price for the beer and wine was great, discounted.
Always great prices, a special mention to Kylie from Springwood 4127, she always greets you with a smile and nothing is too much trouble, great asset to DM
The staff at Mandurah are excellent,very polite and helpful,a young man pushed my trolley to the car and unloaded it for me. John Milham Pinjarra.
On Thursday 12th April 2018 I bought an Edenvale Sparkling Cuvee so I could open it to celebrate my 41st Birthday tonight while I am eating New York Cheesecake with Colleen before going to bed.
I visited the store located at 3085 Marriott Waters and was served by a very helpful worker called Sandeep, whom I had mutiple great experiences being served by her in the past. From my experience she has great communication and people skills, that encouraged me to continue purchashing from this specific store. She was very knowledgeable in her expertise on what product would suit my taste and I enjoyed talking to her, due to her friendly nature and respectful approach. From John and Roslyn.
I ordered 3 cases of beer 7 days ago and they have just been delivered to my door. I live in Sarina qld. I read the reviews after I ordered the beer and was expecting a long wait as the site said delivery time was between 14 to 23 days. THANK YOU Dan Murphy's. I will order again when you have my beer on special again.
Melville store. Ciera . Great customer service today , patient and polite . Purchased the Blair Attol . Thank you
We are setting up a bar in a retirement village and was very impressed with assistance from Kate at Kotara Dan Murphy’s store. We had very little knowledge regarding wines and our bar opened today with great feedback regarding our wine purchases. Thank you Kate great job.
Dan Murphy's Hervey Bay......; Dear Sir..; My name is Martin Kroezen resident of Hervey Bay. I often visit your store , and would like to make a positive comment on the way I am treated by your cashier staff. They are allways friendly...allways helpfull and allways knows my name. I would like to mention the name of especially Karen, and one of her colleagues . It is a pleasure to deal with either of them. Keep up the good work. Regards, MJ (Martin) Kroezen card number ... 9375097946212.
I went to Dan Murphy’s tonight - to buy a gift and some wine - I was tired after work and a team member named Spencer - lifted my spirits so much ! He showed me what I was after and he walked with me - delighted to help me! He just made me feel important! He then carried my goods - smiled constantly! Just made the difference ! I only want to shop at Tempe and I hope Spencer is there to give his outstanding customer service ! By tbe way - there was another team member I want to recognise and that was Vanessa - she was at the checkout ! What a wonderful staff at Tempe ! Helen Stell
Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
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