Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
Dan Murphy's faces significant criticism from consumers, primarily due to issues with delivery and customer service. Many reviewers express frustration over late or failed deliveries, with some stating they waited at home during designated windows only to receive notifications of attempted deliveries when they were present.
The app is frequently described as "hopeless," complicating the ordering process further. Despite these challenges, a small number of customers highlight positive experiences, praising the helpfulness and friendliness of staff, particularly in-store. Some appreciate the good service and prices when visiting locations directly. However, the overwhelming sentiment reflects dissatisfaction with the overall service and delivery reliability. Overall, Dan Murphy's struggles to meet customer expectations, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 244 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 7 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 1.4 | 8 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.6 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 244 most recent reviews.
“Staff always looking to assist you, especially trying new products”
“The delivery window was just "Friday" or "Tuesday", and for twice, I waited from 8 in the morning, then I get message...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | +60% | 244 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Dan Murphy's is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
244 reviews of Dan Murphy's. Filter by what matters to you.
I chose to try online because of this difficult situation with Covid 19. My order didn't arrive as scheduled but as expected that there will be delays because of this bs lockdown. Almost all of the items were in excellent shape
Due to the unusual situation with Covid 19 I decided to try online and I was pleasantly surprised by the first delivery I received on time. Almost all the goods were in perfect condition and corresponded to their description. I think I will use their services again.
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Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
This profile hasn't been claimed by the business owner.
