Water Plus Reviews

Quick call back and no messing. great service, thanks

This company is shambolic when it comes to billing. They have been told about a change to the bill payer 3 times (all through there specified methods) they are now threatening court action to the wrong parties. They don't know what they are doing. Please do not use them.

The worst company that I have dealt with in my life they just don’t listen to you, all they are interested in is keep sending bills for amounts that are not owing as I still pay my bills to Severn Trent water . It is now getting to harassment as I have proved that Severn Trent ported the wrong account over and they still keep sending bills.

I called in to provide meter reads for my company and Paula was really amiable; helping to resolve any queries and concerns I had.

great communication and swift action

Horrible company to deal with.

Appalling company. Overpriced bills, won't listen to my complaints , despite several complaints NOTHING has been solved. KEEP CLEAR How can my bills be so expensive (work on my own, one toilet most of the time use bottled water) and yet bigger units on the same site have a lot smaller bills and nobody from WP will explain. The whole company is a massive joke

Can’t get the new prices

Agent understand my concern and was more then willing to assist to resolve issue

Horrible company to deal with. Totally disinterested in helping with excess water charges for a small village cricket club. Bill was so big as to threaten viability of the club. Waterplus would not engage in allocating any sort of burst allowance normally afforded by water companies. No help given despite being a not for profit small voluntary organisation. Disgusting attitude from all staff and complaints department. ——————- As for the response below from Natalie. Complete rubbish- they are just trying to make their negative reviews look better. No genuine interest in assisting. —————- Happy for you to publish what you’ve actually done to help on here then! ——————— There you go for everybody to see, a burst allowance (internal leakage) that is afforded to residential customers by you/ST (once a year) is not given to ‘not for profit’ small village sports clubs. Further, you refused to even forward a request to ST for consideration. I feel I’m fully justified in calling out this as unfair, uncharitable and unacceptable putting the viability of struggling clubs at risk to maintain unjustified profits for shareholders. Disgusting. ———————- Just repeating your uncharitable uncaring response doesn’t really further your cause or answer my original observation. Exceptions for charities/ not for profits are made by many of the other water suppliers. If you were socially responsible or ethical as a company you and ST both COULD do so if you chose to. CCW can’t force you to make the morally correct decision unfortunately, that’s very different from them supporting your misery decision. This response is a true demonstration of your company’s uncaring nature.

Michelle was a very helpful in my enquiry and went above and beyond to help. There was nothing else in my opinion Michelle could have done to help.

Customer service representative (Ms Remaz) was very cooperative and helpful to resolve our issue. Thank you Abrar Momin

The lady I spoke to gave me the right advice and explained to me how to go about getting the situation resolved

Really great experience with Paula today, she helped us get up and running with our new business after we had been given the wrong advise from a previous tenant. She was professional, helpful and very kind during the call. I would say she is a credit to water plus. Thanks again Paula

Very good service and she is very kind.

Charline Adams was very thorough and helpful. Knew what I was asking about and got a customer rebate sorted out.

The advisor I spoke with on the phone was really helpful and super friendly. The advisor stayed on the phone until everything had been sorted and was really thorough. Honestly the best customer service I’ve received in a long time. Very happy.

Just wanted to give you an update. I said in my review yesterday that Paula said she was going to call me today with an update... and she did! Again, she was incredibly helpful, really friendly and more importantly, she sorted my issue! Thanks again Paula, it's nice to know excellent customer service still exists! You are a credit to Water-Plus! A well deserved 5 Stars from me!

Keira was very helpful and was able to resolve my account problem. I really appreciate her help.

I contacted Water Plus as I was unsure which SIC code to enter for our new account. I spoke to Rachel, who immediately understood the issue and, through a series of thoughtful questions, was able to identify a suitable code for our company. She was extremely knowledgeable, pleasant, and incredibly helpful, resolving not only my initial query but also a few minor issues along the way. She explained everything clearly as she went, which was much appreciated. She is a real credit to the company. I must say, I’ve had several interactions with Water Plus recently and their Customer Service team has consistently been friendly, professional, and genuinely helpful.