US Mobile Reviews

Bilal Ahmed (the CSR that helped me) did a great job helping me resolve an issue another CSR created by not informing me of how the data works. Also the situation I am in created an extra issue because I could not scan the QR code for the Esim. We got through it no problem. I'm back to darkstar while I wait for my other device to be repaired. The only thing I can say that needs to be resolved is Bilal doesn't quite understand how exclamation points work. So when he said "give me a minute!" a couple of times with an exclamation point at the end I don't think he realized that in America that's rude. If it was a period on the end it would just bea casual statement of give me a minute. ! Means normally rushed and angry. Flustered and indicating that I'm being impatient. So if you read this sir, that's the only bad thing I could say. I only mention it because I'm sure someone else along the line will make a big deal out of it. Other than that you are awesome. Keep up the good work. You saved me immeasurable issues while waiting for my phone to be repaired.

Sarhan was great! They helped me get set up successfully because I couldn't find the qr code lol. They were patient and helpful~ I appreciate it 😀

Mehreen Aslam was great! I have never had a bad or unpleasant rep experience with USMobile, and that's one of many reasons why I have recommended this carrier to everyone close to me.

Customer service was amazing applied a discount for me on both lines as an exception lady was so amazing and helpful really made me feel valued as a customer I was thinking of switching to visible and stayed due to her amazing job getting what I needed thanks again

Yusra Luqman helped me with my activation, thank you for such good customer service!

Hamza Javaid assisted me with multiple technical issues I was dealing with and solved them all in a very timely manner.

The customer service agent Aqif Saeed was incredibly helpful. They provided quick answers and my problem was solved. I’m beyond happy with US Mobile. Cheapest phone service I’ve ever had and it’s the most reliable. I never worry about dropping service anymore and I’m provided with more than enough data each month. Plus knowing I can switch to a different carrier (I use their Dark Star or AT&T network currently) provides me with a peace of mind if I decide to go that route. It’s the best decision I’ve made for cell phone service.

Cellular service was great.. customer service? My account got deactivated and apparently cannot continue service. Why? I have no idea. When first time signing up, I've had issues with connecting my app and my email/phone number. There was a mistake putting in my information, and it took hours for this to be fixed. And now, this might be the 3rd time my service got cut off and when logging in, my account was locked because signing in never worked even though my information was saved. Prior to the other cellular service, they just activated it without any rationale. I thought this was just a mistake on their end. Why is it that the communication to the app is very faulty. Not only that, but I am unaware of why my account cannot continue because of something I have not done or have been aware of, because of the interaction and communication with the staff. I am not aware of any abuse of the system, and was not warned about any action I was doing, no communication on why there might be a problem, but just a lock in my account and cut of service.. The answer for this to be resolved? "Please review terms and condition we cannot continue service for your account." Emailed again why this happened? ... no response. Maybe highlight the issue in terms and conditions of what happened. Or inform your customers what problem you're seeing, how do we know if it was a technical issue with the staff, or really my own doing? In any case how do you guys resolve an issue to people that truly have not gone against your terms and conditions but still restrict services without evidence or proof that the consumer was in the wrong. ***Update*** After some time explaining my situation and concern, the staff was able to work around it and help me get my account back. Really appreciate the feedback in getting my service back even though I was without it for one whole day. I do enjoy the multiple options of cellular service from this company, so I choose to stay. Thanks for all the help USmobile.

Mr. Waleed Asghar helped me activate my free trial month of service. He was very knowledgeable and helpful; he knew what to do to troubleshoot and did everything to help. Unfortunately, the issue is with Mint and something they've done to my phone on the way out the door, which will be my next review. But Waleed went way above and beyond what I've dealt with over the past couple of days with the other carrier. I will definitely sign up after my trial month is up!

Had a weird issue with my services being paused with transferring to Dark Star. Thankfully it was my day off so I had time before work. Banger of a guy (meaning amazing person) Waleed fixed it in like 20 minutes, not even. Now I got better service and a chill dude who fixed it fast 🙂👍

This company has the absolute fastest easiest customer support on the planet. If I was doing a critical space walk while orbiting a distant planet outside our solar system with limited oxygen, I would likely feel comfortable having US Mobile's support team members guiding me through my objective. Even if I didn't make it back, I would at least know the people on the other end were focused on my success and did everything possible to facilitate the completion of the task. When you say "US Mobile.. we have a problem" they say "No we don't". This company continuously adds features and expands capabilities. The quality delivered is a shocking contrast to the legacy gate keeper service providers. I'll literally never have to go to a mobile device store front again. Order a phone, install the US Mobile app, set up the account and you have instant and permanent highly intelligent customer service that responds usually in seconds. Thanks Muhammad Zeeshan. Great Job as always !

Always responsive to needs regardless of time. Any time I have had a new need whether it was adding lines, changing services, getting a new phone. It has always been fast, efficient and incredibly cost effective.

I had an issue where my cellular data on iPhone was not working, and the support have solved it real quick, in less than 2 hours (I had to follow some instructions). A total of three staffs guided me through the steps and “Abdul Rehman” changed something on their end with my device information which worked like a charm. They have also compensated for the inconvenience. I have been using this line for seven months now and wish to continue using it. Thank you.

Last week Hafsa put me through 4 hours of "troubleshooting steps" on my phone because the hotspot data had dial up speed. In the end it turned out that the hotspot was not properly provisioned on my account. Hafsa wasted 4 hours of my life changing settings to NOT FIX, then it took an Aleeza 10 minutes to see that the hotspot was not provisioned and fix it. Since 6/8/2025 the data on Darkstar is 4G only and barely useable. Today the Muhammed again put me thru hours of troubleshooting settings on my phone and none of them are wrong. When this issue first came up when I activated my account it took 14 Muhammeds 2 1/2 weeks to find the setting on my account that was wrong. It never was a problem with my phone, but they like to pretend and waste time. This Muhammed said the 4G issue was escalated and would be fixed "shortly". "Shortly" is over and USMobile "escalated" techs are only emiling me to ask the SAME redundant questions and do the same steps that already didn't fix it. USMOBILE are simply failing and refusing to provide the service as advertised and paid for. They also keep lying about giving "service credits" for refusing to fix the service and wasting my time unless I turn on "autopay", and I am not just about to do that. ====== US Mobile is trying to weasel out of this review to get it removed, so I just want to update. Darkstar is still 4G only I have received maybe 6 emails from "escalated", but no resolution to the problem. First they wanted the same setting screenshots of settings that I had previously provided to "Muhammed" because it couldn't be escalated without them. Now they want to come to a "live environment". ========== Live environment involves them calling and thinking that somehow them having me do the same redundant nonsensical troubleshooting steps on my phone is somehow different verbally than hours wasted doing this for days in chat. 6/12/25 I still have only 4G data on Darkstar that is still slow to even load the speedtest. It has FINALLY (supposedly) been escalated to the parent carrier (AT&T) but who knows when or if they will ever actually do that or follow up on that. I was already told two days ago it was escalated and it clearly was not at that time. It was only sent to the same bunch of chat clowns to be answered in email instead. US Mobile still fails or refuses to provide the service advertised and paid for.

Bilal Ahmed made this a great experience. I am much happier with US Mobile now, because Bilal fixed my problem. Clear instructions & good a drilling down until my issue was identified and problem solved.

Thanks Yusra Luqman for your patience and support to my activation of the physical sim card. The progress is smooth and it is resolved in 10mins. Much appreciated!!

I had a sudden issue where my mobile data was not working, and it kept saying "No internet" ("You may be out of data from Dark Star") in the notification. Bukhari from US Mobile team helped me try a lot of different things to get the internet back on over more than an hour. What seemed to do that trick for me in the end appears to be updating the APN settings and removing then reinserting the SIM card. Bukhari guided me through every step of the way until we were successful with unwavering patience and optimism. I appreciate them very much!

Excellent service from Yushra...

Transparency would be nice to see from this company.

My rep was a real lifesaver! I'm 72 years old and have difficulty with all this "new" stuff. He was very helpful! Thank You!