US Mobile
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Worst support ever. Low bidders on fiverr?
Last week Hafsa put me through 4 hours of "troubleshooting steps" on my phone because the hotspot data had dial up speed. In the end it turned out that the hotspot was not properly provisioned on my account. Hafsa wasted 4 hours of my life changing settings to NOT FIX, then it took an Aleeza 10 minutes to see that the hotspot was not provisioned and fix it. Since 6/8/2025 the data on Darkstar is 4G only and barely useable. Today the Muhammed again put me thru hours of troubleshooting settings on my phone and none of them are wrong. When this issue first came up when I activated my account it took 14 Muhammeds 2 1/2 weeks to find the setting on my account that was wrong. It never was a problem with my phone, but they like to pretend and waste time. This Muhammed said the 4G issue was escalated and would be fixed "shortly". "Shortly" is over and USMobile "escalated" techs are only emiling me to ask the SAME redundant questions and do the same steps that already didn't fix it. USMOBILE are simply failing and refusing to provide the service as advertised and paid for. They also keep lying about giving "service credits" for refusing to fix the service and wasting my time unless I turn on "autopay", and I am not just about to do that. ====== US Mobile is trying to weasel out of this review to get it removed, so I just want to update. Darkstar is still 4G only I have received maybe 6 emails from "escalated", but no resolution to the problem. First they wanted the same setting screenshots of settings that I had previously provided to "Muhammed" because it couldn't be escalated without them. Now they want to come to a "live environment". ========== Live environment involves them calling and thinking that somehow them having me do the same redundant nonsensical troubleshooting steps on my phone is somehow different verbally than hours wasted doing this for days in chat. 6/12/25 I still have only 4G data on Darkstar that is still slow to even load the speedtest. It has FINALLY (supposedly) been escalated to the parent carrier (AT&T) but who knows when or if they will ever actually do that or follow up on that. I was already told two days ago it was escalated and it clearly was not at that time. It was only sent to the same bunch of chat clowns to be answered in email instead. US Mobile still fails or refuses to provide the service advertised and paid for.