Urang Property Management Limited Reviews

Outstanding services from Urang group, especially since the property manager Joe Roberts joined! It has made a significant improvement. Previously, we couldn’t get hold of the property manager. However, as soon as Joe joined the group. He is always willing to deal with queries timely and effectively. We are so impressed with his professionalism and would recommend him to anyone looking for a property manager. Thanks for all your ongoing support Joe!

I can’t comment for all of Urang’s service but Max Raymond has been great. He’s replied to my emails and calls promptly, explained things clearly and been helpful and empathetic.

Hi i have been satisfied with Urang Group services since I moved into my property over 18 months ago, however I feel there is significant room for improvement. The reason I say this is because of the length of time it typically takes for them to respond to any issues I have had with the property. A number of times since I have moved in I have requested action to be taken and it has fallen on deaf ears. I have dealt with Joe Roberts the a majority of times and he has been very kind and welcoming, but there are still a number of issues with our property that just go ignored and the lack of urgency is very frustrating.

AVOID!!! I work in the building industry and never have I come across a company like this, in any industry for that matter! They are money grabbing bullies and have NO idea what they are doing; disorganised, rude, incompetent, unprofessional... the list goes on like so many of the other reviews on here. Seeing the apologetic replies to reviews on here is so dishonest, I have nothing but unapologetic, rude emails from him, hoping to have a decent conversation. Frustrating to say the very least! The very few good reviews on here, I assure you is written by a staff member or a friend as other people have also mentioned... read them carefully and notice the tranparent over-the-top comments and that they have been 'invited' opposed to the 1 star genuine reviews. The owner, Paul Cleaver even once even pretended 'to go find the owner' when my father and I asked to speak to him!!!! I would be ashamed if I only had one of these reviews on my company's page. I don't know how they still operate, they should have been closed down long ago. I hate to say it, but they are borderline crooks! They never give detailed statements despite asking several times and expect you to pay their made-up figures. I greatly feel for everyone who has written on here upset and angry, they make life very stressful. I had leaks in my flat that were repaired by them, part of an astronomical service charge. It began leaking 6 months later and resulted in a major leak which they took over a month to organsie someone to come out. In the end I had to pay myself for someone, who by the way said he had never seen such shoddy work! They are asking for sums of £15,000+ for work to be done to the building and have provided NO quotes, just expect us to pay and have threatened to take us to court if we don't. We need to change the name of the lease from my mother's name who passed away and they have BLACKMAILED saying they will only do it once we pay it. Needless to say, our solicitor has said this is outright blackmail they have no right to do. They took up my paving to my entrance to fix a leak and 7 months later have not re-paved it to the way it should be. Never the same staff because even a staff member who left told me how terrible they are to work for and dishonest! I have email threads and photos yet they still contest me and say that everything I say is inaccurate. Honestly, it is hugely upsetting and stressful!! I know so many people personally who have had issue after issue. If you want a stress-free company to help you take care of your property - DO NOT USE!! THEY SHOULD BE SHUT DOWN! NOTE to owner's response: We have not paid our service charge because we are still awaiting a breakdown and quotes... Eight months later!! Similarly to others, bombarded with bills and zero communication!

Urang has given back my faith in Managing Agents! The property manager of my development Joe Roberts and his predecessor Max Raymond, is very efficent and I have found them both genuinely wanting to help sort out any problems and questions that the owners have. His colleague Rosie Conman, Project Manager also deserves a "Gold Star". Her leading the installation of our new windows project was professional from start to finish. I thoroughly recommend Urang to any person looking for a new property management company.

I completely agree with this mass of poor reviews. Urang are crooks who show little to no respect for the needs of the flat owners. We waited almost a year and a half between alerting them to a leak in our back wall, ( this was AFTER major works done to the block by them that should have fixed the issue in the first place) and them doing a survey - Let alone doing anything about it! We have never experienced a management company this unprofessional and this negligent of the needs of its customers.

Poor property maintenance service. They dont reply to the majority of emails even simple ones with basic requests/ questions. Lack of transparency or accountability. Dishonest and unprofessionals. They dont reply to most complaints as per their own complaint policy procedure- expect silence. On the other hand the few responses are dismissive or done in a threatening manner. Urang behaves in a bully manner and equally turns a blind eye to their associates unlawful and bullying behaviours and actions

I have been asking for the final service charge accounts for the year ended 24 December 2018 for at least 18 months now. All I have received so far are empty promises followed by excuses. I’ve lost count of the number of times I have been told that they would be available ‘shortly’. It is now 26 months after the year end and still no accounts although Urang still manage to send out service charge demands! Totally incompetent, avoid Urang if you can.

Very happy with the service our building receives.

Urang offer such a painfully poor service. It’s now been a year since we first pointed out that the way charges had been allocated in the schedule wasn’t consistent with the lease agreement and so we’d been significantly overcharged. I would echo the sentiments of others in that you very rarely get to deal with the same person. Emails go ignored and you have to continually chase with phone calls and each time you speak to someone it’s like you’re starting from scratch again. Despite clearly setting out the issue on email and phone calls we’re left to continually re-explain the problem and re-direct them to where we’ve documented the problem. If we do get a response it’s either an ill thought out dismissive response or a holding statement. It’s now been over a year, and endless emails and phone calls and we’ve still not been able to resolve what is a very clear mistake on their part.

Always super happy with the Urang service. Professional workers who solve issues in double quick time to a high standard. Tomas, the handyman recently fitted a door and key code in order for us to securely undertake our operations in a warm environment. He did the job with min fuss and to a really high spec. Thanks Tomas

I cannot honestly suggest Urang any less than possible. 1 star is far too much. I absolutely echo the many many other reviews on this page. I am a tenant in a property that they supposedly 'manage'. First off, good luck ever getting hold of anyone...ever. They never respond to emails, they never pick up their mobile phones and the office never picks up at main switchboard. The one time I got through to anyone, it was an office manager, who initially had 'no access' to our account, but still ended up being the most useful person that I have spoken to in this joke of an organisation. She called us back later, after finally getting access to our property account. She personally called an engineer to set up an appointment (Which, by the way - we had already been lied to by other staff members who said that they had organised one - no record of that whatsoever). I have had to chase (and by chase I mean, hundreds of phone calls, emails and even threatening to come to the office and not leave until they finally organised an engineer to fix our boiler) them constantly. They really don't seem to give a single **** about their clients and will constantly fob you off and give you a laundry list of excuses you'd expect from a 4 year old. The last request to fix another issue in the flat resulted in 2 weeks of no communication, then acting hurt when I angrily called out their unprofessional and non existent service. They then told me that they had organised another handyman to come and fix the problem. Lo and behold this new handyman didn't show, the agent and office aren't picking up their phone...now it's lockdown so this issue isn't going to be resolved through the cold winter months. Seriously - please recognise the obvious 1-2 line fake reviews to bump up their score due to the rightful and terrible reviews they have received. Avoid at all costs!!! I cannot stress that enough. Utterly awful experience (I would say from first contact to last...but good luck getting hold of anyone in the first place). They don't deserve to be a business and I implore you to make sure these chancers go bust asap so they cannot inflict their bull on any other poor sod. They simply don't care about doing their job, or the customers that pay them to do their job. AVOID *UPDATE* Urang are trying to claim that this review is fake to Trustpilot and that the experience wasn't genuine. Unfortunately for them I have direct emails to their team to corroborate all of this. I am not shocked in the slightest by this underhand tactic to improve their rating from a company so poor. I mean, all legit reviews seem to be 1 star...all the 5 star perfect reviews appear to be 'invited' ....hmmmmmmmm what a coincidence!

Great service. Contractor was on-time and went about his business quietly and efficiently. Highly recommended

Please read my posts on Haus Property Management by comparison. Urang in 2014 helped the Capulet Square estate achieve the right to manage. They were NOT happy that we passed unanimous resolution six months before we acquired the estates- to abide by the law and not collect in arrears owed under Trinity Estates. We hoped that Trinity would do so.They didnt. Nevertheless during the first year they co operated in NOT being the service charge billing party (rare)so that leaseholder confidence could increase .That is despite P Cleaver stating that Id under budgetted. With their help we finished the year at a historic low spend with 26 K in surplus and were able to go straight into security door replacement .The Capulet Square site is about an hour by train from Putney but nevertheless they were on site a lot more than i expected they would be. They helped us with lawn relays and general spruce- ups, but unfortunately went off the boil a in 2016. Their estate managers meant well. The real brains of the show however is definitely James Mark (named with permission) who is someone in this industry I retain much respect for. Of the four estate managers i worked with over their 2.5 year tenure, one was a "know it all" politican who decided to interfere with a board crisis, and is the biggest reason to avoid luxembourg known to humanity. The second was enthusaistic and enormously like-able, but left urang, third was competent but ordered Keys for agents without authority, and the best was the last who was a consumate proffessional and a complete credit to his company. ( But he also moved on ) There were stresses. They had a tough task on their hands (any estate being RTM e'd away from nine years under Trinity estates is going to need fast attention.) and a demanding founding director to deal with. 2016s performance drop-off was highly disappointing but partially compensated for by Mr. Mark taking the initiative with TFL and setting us up with the initial stages of an access deal with helped the estate enormously. They did not overcharge on management fee. (But the RTM board did all the billing and collections work) and they handled the transition into self management with good grace and professionalism. How well they work for you depends in large part I think on you being able to spot estate manager lapses and correcting them. I dont know how they are these days because I only worked with them until Autumn 2017. But some of the comments on trustpilot that they are a bunch of crooks/ crims charlatans etc, are a bit much in my opinion

Urang manage my building. Recently, I needed a repair to fix damp caused by a problem dating back to when the building was first built. A patio door frame needed to be removed to get to the cause of the damp and cracks that had developed. I thought it would take up to a week but the repair was done (including one to the door itself that I hadn't even noticed needed doing!) and the whole place decorated within two days. Amazing!

Great service, above and beyond what was expected. Would definitely recommend.

Excellent company. Good people, who go the extra mile. Highly recommended.

We have appointed Urang over 12 years ago and it has been a very good relationship since. They work for co-lessees not against them, find solutions and keep costs under control. And they are always available hence the name You rang Sir?

Unlike you and me, Urang seem to have an appetite for property management and this distinguishes them from the main London estate agencies that evidently feel obliged to offer a P.M. service. Urang have run our conjoined block of 35 flats for over 10 years during which period we have had consistently sound legal advice from Urang and have also been able to control spiralling service costs. We have a good relationship with Urang but that is something both parties have worked to achieve.

The majority of time, Urang does not reply to emails,or even respond to basic requests and questions. They have a complaint escalation policy in place, but if you use it you are meet with silence - no reply- and when they do reply is in a very dismissive or threatening manner. At the height of the covid-19 lockdown, Urang send me a random, unexpected letter with a request of payment for an amount, I dont owe with added admistration charge. I emailed the finance department back asking for an explanation, pointing out their mistake and reminding them that their administration charge was also against the terms of lease. No response. I escalated the issue to the managers as per their complaint policy, so far, no response or resolution. According to my experience and what I have observed , Urang seems to follow they own rules, in a dishonest manner with total disregard for the residents/ tenants/ leaseholders of the properties they manage. They also either participate or turn a blind eye to unlawful/ bully behaviours of their associates againts residents. The building I live is in total despair due to their lack og management. I can confidently say, based on my experience, that they are the worst managing agent I have come across. I have noticed that , I am not the only person dissatisfied with URANG and that all negative reviews have a common theme. If you are a leaseholder and your building/ property is managed by URANG and you are going through similar problems, please read the terms of your lease and make sure URANG respects it. Dont allow yourself to be intimidated by their threatening behaviour/ emails . Seek legal advise. On the other hand if you are looking for a company to manage your property/ building, please stay away from URANG!