Urang Property Management Limited
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Do not think - just AVOID
I cannot honestly suggest Urang any less than possible. 1 star is far too much. I absolutely echo the many many other reviews on this page. I am a tenant in a property that they supposedly 'manage'. First off, good luck ever getting hold of anyone...ever. They never respond to emails, they never pick up their mobile phones and the office never picks up at main switchboard. The one time I got through to anyone, it was an office manager, who initially had 'no access' to our account, but still ended up being the most useful person that I have spoken to in this joke of an organisation. She called us back later, after finally getting access to our property account. She personally called an engineer to set up an appointment (Which, by the way - we had already been lied to by other staff members who said that they had organised one - no record of that whatsoever). I have had to chase (and by chase I mean, hundreds of phone calls, emails and even threatening to come to the office and not leave until they finally organised an engineer to fix our boiler) them constantly. They really don't seem to give a single **** about their clients and will constantly fob you off and give you a laundry list of excuses you'd expect from a 4 year old. The last request to fix another issue in the flat resulted in 2 weeks of no communication, then acting hurt when I angrily called out their unprofessional and non existent service. They then told me that they had organised another handyman to come and fix the problem. Lo and behold this new handyman didn't show, the agent and office aren't picking up their phone...now it's lockdown so this issue isn't going to be resolved through the cold winter months. Seriously - please recognise the obvious 1-2 line fake reviews to bump up their score due to the rightful and terrible reviews they have received. Avoid at all costs!!! I cannot stress that enough. Utterly awful experience (I would say from first contact to last...but good luck getting hold of anyone in the first place). They don't deserve to be a business and I implore you to make sure these chancers go bust asap so they cannot inflict their bull on any other poor sod. They simply don't care about doing their job, or the customers that pay them to do their job. AVOID *UPDATE* Urang are trying to claim that this review is fake to Trustpilot and that the experience wasn't genuine. Unfortunately for them I have direct emails to their team to corroborate all of this. I am not shocked in the slightest by this underhand tactic to improve their rating from a company so poor. I mean, all legit reviews seem to be 1 star...all the 5 star perfect reviews appear to be 'invited' ....hmmmmmmmm what a coincidence!