Urang Property Management Limited Reviews

I was the Leaseholder who recommended Urang to the RMC. It was good choice . It is only a year since their appointment and it was a steep learning curve for us Directors/ Leaseholders. Ours is a small block, so probably a learning curve to Urang too. They took time to identify our needs while at the same time making us aware of what their role was. Named people were provided who we dealt with directly. This was good. Things did not always go exactly as I thought it would, and there were times when issues were not dealt withal promptly as one would have expected, but we are still in the first year. More recently we had Kari as our main contact and she has just been amazing. Always prompt with her responses even if it is just to say " I'm looking into this'.She even goes as far as to send us references to articles that might help us to a resolution. She is polite and professional and approachable and is ever ready to apologise if she misinterpreted anything. Asvwe enter our 2nd year I am hoping things that most of the hiccups would lessen

Danielle Niemand very efficient and thorough during the works that were carried out. Danielle kept everyone up to date and I could not speak highly enough of her.

My flat was leaking few week ago, I did report to max and Lsabel, they are quickly responding and fix the problem. Biggest thanks for both of them help.

Good - issues addressed very promptly.

Urang took over the management a building in which I previously owned an apartment. The block was previously managed by First Port who were worse than completely useless and about whom I left a review here a while back. Despite having sold my flat six months ago and Urang being made aware of this fact several times they persist on billing me for the service charges and ground rent threatening to pursue me for money I clearly don’t owe them. One does wonder how these property management companies run their businesses.

Swift response to urgent issue. Many thanks

A disorganised and unresponsive company that failed to deal with a potentially very dangerous gas leak within our building despite continued emails from the tenants highlighting the problem and risks. In the end the tenants had to be the ones to deal with the gas leak directly with national gas. Urang did not send anyone down to the property to help national gas understand the building / wiring, pipes or electricals. Now, 5 months on from the gas leak, Urang are still yet to sort out the damage to the property that was caused by work done by national gas to solve the gas leak. Urang are incredibly slow to respond to emails and showcase complete internal disorganisation over the management of the property and tenants, this coupled with a complete lack of logic / basic thought process shown by the property managers leaves for a pretty poor performance all round. So all in all...not great. But I assume they will respond to this comment far quicker than they respond to our emails!

Potentially the most useless company I have ever had to deal with. They are awful and I have no idea how they can still operate. They've managed our block of flats for a few years now and charge an awful lot for a terrible service.

We have been having issues at our building since months, Urang people didn't provide any solution or they just don't reply. I'm leaving 1 star only because zero is not an option. Edit: I received a request from Trustpilot to add more details otherwise my review could be removed, so there we go. Here below the detailed list of issues we are currently experiencing at our building. But please note everyone, that Urang has been contacted countless times about these issues (their CEO has been cc'd too) and I didn't receive any reply from them! - The main entrance door is broken, meaning that literally anyone can enter the building. This is a safety issue. - Fire door on 2nd floor is still broken another safety issue - Lift is still broken (since July 2022). I know for a fact that tenants and landlords reported this since July 2022 asking for the lift to be repaired, but NOTHING was done by Urang. - One of the letter box is still broken - Cleaning service? I believe nobody cleaned the stairs and common areas since months now - Broken downpipe in the garage of Number 42 which we suspect is a soil pipe so this could result in a serious spillage of soil waste. Our landlord asked for Urang immediate attention on this. It is grotesque that I have to waste more of my time and detail here again all these issues, when I have been sending emails reporting exactly the above but received ZERO replies from Urang I have also requested to receive from them a link/form in order to submit a formal complaint, but again, no response. @Trustpilot: You should really check all the 5 stars reviews. They all have the same format and wording. It's pretty obvious that they are leaving 5 stars reviews on themselves and people working there are giving themselves positive feedback. I'm sure that if you check the emails and IP addresses of those reviews, at least half of them will turn out to be fake.

Wouldn’t even give 1 star! In my 4 years of experience with Urang. This property management company are shockingly awful. DO NOT USE THEM. These 5 star reviews (saying that the 1 bad reviews are fake) are ironically fake themselves. For starters, the only lift in our building has been broken and not worked for a over year, and for over 2 years my letter box has been broken, left gaping open on a main road leaving my mail vulnerable to theft. I exchanged over 10-20 emails regarding this over the space of a year+ and it was screwed closed with a screwdriver, meaning I go downstairs from the top floor with a screwdriver in hand to manually unscrew and screw back up to collect my mail. For 2years. It’s a joke. I sent photos clearly showing the issue - replace the lock, they eventually sent someone to check and he just reported exactly what my email with same photo, and all my further emails were ignored after that. Landlords and tenants have to hound and harass Urang to get things even acknowledged - and clearly never fixed. At best they respond to your email, drag it out for as long as possible, and if you’re extremely persistent (which realistically no one has the time for) they might send someone over to look at it, play around with some things and never return. Then they will drag it out even longer. I’ve worked in property management myself and there is absolutely no excuse for this level of negligence and unprofessionalism, shifting responsibility between new and different names - Ombudsman need to launch a serious investigation into them. Staff at Urang should be ashamed, you have ONE JOB. Why is it so hard given the amount of money you’re taking in????

Everything that can go wrong goes wrong and now the company has essentially given up on the job. It started bad and got worse.

Urang took over management of a small block that I own a flat in over a year ago. Since then they have done virtually nothing apart for issue bills. The lift was reported broken last July and it's still not working. The block remains in a state of disrepair and neglect. Incredibly slow response and then no follow up. I cant think that a management company could be any worse.

Our property manager Isabel is responsive, diligent and 100% committed to client success.

The worst property management company on earth. We’ve been “managed” by them for 18 months and just passed around from account manager to account manager. No one has provided us with our accounts over that time despite asking regularly, and the service charge they want us to pay is a joke. Listen to the negative reviews and avoid!

Urang are very professional, and deal with issues you raise with them quickly and effectively

Excellent services all round! Urang always takes care of their customers/clients. Chiron posses great customer service skills, really good at obtaining first hand information and using this information to get things done with no complications. Urang for the win :)

Raised a few queries with Roaan Piek re an apartment in Barrier Pointand he came back with the info immediately. In fact we have always found him to be extremely helpful and pleasant to deal with.

Bernadette has been prompt and helpful from start to finish, truly a delight to work with :)

Many thanks to Bernadette for her assistance. She is a problem solver, prompt to answer and highly efficient.

Very communicative and helpful estate managers. Roaan Piek in particular is very up to speed on what developments need.