10 months ago
I've been working for Aluve of Urang for 2 yesrs or so and have found her and the rest of the team to be very conscientious. They genuinely care about their clients !
The small team that I deal with at Westbury Residential Ltd who manage our apartment block is excellent. Easy to contact, they’re prompt to both reply and deal with any issues. Highly recommend. Special mention for Leigh Fox, Bernadette and Carolynn who have been very helpful.
I post this comment as an Activist for the rights of leaseholders and REGULATION OF MANAGING AGENTS, not as an Urang ‘ customer’. If tenants of a block are dissatisfied with the service of their managing agent, then should apply for RIGHT TO MANAGE. It is a simple process if you are eligible. The leaseholders will then have the autonomy to choose their own management company and to get rid of it if it performs badly. You pay the service charges, so why let the FREEHOLDER call all the shots. Carpe diem.
Our agent is excellent, we couldn't ask for better service. Proactive, she keeps us informed & always contactable.
Alison and Leigh have managed properties for me for several years. They consistently provide a professional and efficient service, and go above and beyond when handling issues.
Roaan was very helpful in trying to help me sort out the parking app
Urang has taken over the management of our block after a protracted struggle with the freeholder to have a management company that actually does something for all the fees they bake into the service change. So far everyone at Urang has been very responsive and helpful in dealing with the myriad of new and legacy issues our development faces (e.g. a major water outage), so I'm really grateful to them. Please keep up the great work!
I cannot comment on the Urang Group as I have no knowledge or experience of them. As far as I know they have just taken my existing property management under their umbrella for the last few years. I can only comment on my experience with Westbury Residential Ltd and the senior property manager that I have been dealing with for the last decade. They are the company that have been effectively managing the property which I am director of. Therefore my 5 stars go to Leigh Fox. Senior Property Manager of Westbury Residential Ltd. In fact 10 stars go to her for her hard work over the years and her ability to facilitate the running of the building and work along with me to provide the fairest and financially realistic maintenance service for the residents and keep the building in good service order.
It is a great pleasure to cooperate with a property manager like you. Thank you for your understanding and responsible approach to problem solving. Thank you Roaan Piek!
Prevention of bike thieves gaining entry to carpark
Since having Roaan Piek on board, there has been a significant improvement and interaction with Urang. Roaan, always has a positive and attentive attitude and is committed to resolving issues the residents may have.
Roaan Piek has approached our company for services and he is proactively working to avoid delays
Prompt responses and very helpful
I always receive a prompt response from Roaan and he deals with the issues thoroughly. Reliable and competent, thank you, Roaan.
Chiron is always super helpful and cheerful to work with.
Thank you Roaan Piek, Our Property Manager - one of the best I have dealt with, Great Guy - Swift in responding, and deals with stuff straight away, no going back and forth whats so ever. Many thanks again
Roaan is really responsive to any questions enabling us to proceed with our instructed works for specifications etc...
Excellent Service from Chiron at Urang Property Maintenance. Always friendly and pleasure to deal with!
We have had four different property managers in the last two years. Poor communication is the least of the problems. 0 attendance to site issues. They billed for snags that told were being covered by the developer through the service charge. They don't care about fixing anything, just charging more for cleaning and their incompetence. My service charge was meant to be 1.4k per year I have paid almost 5k in last 2 years and they are asking for another 1k.
I would like to give this company negative 10 stars. They are the most unprofessional bunch of cowboys I have ever dealt with. Pure negligence. We have had leaks in our building for over 4 months and we have had to constantly chase them to do anything. If we hadn't been chasing them the building would be under water by now. The first time we had a leak in my flat, we had to call them and get them to finally come in and look at it. Weeks later they claimed they fixed it but alas no. Not only that but they left my bedroom a building site with panels off the wall exposing interior wood and dirt. Not only is it an eyesore but I fear it is not safe and not standard practice to leave walls and ceilings wide open when people are living there . One "fix" is met by another leak they then again assure us is fixed and is followed by another leak. It is a vicious cycle and every developing leak takes them weeks to get there to even look at it. Every excuse in the book is used. There is now possible mold growing and they refuse to get it tested. They have left a gaping hole in my bedroom wall and ceiling with dirt, dust and insects freely able to come in for months. They ignore calls and emails constantly. The project management dept is atrocious and has no idea what they are doing. They have their sister company (Environ) do all works and repairs on the building and I fear this company is the cause of our problems because we had none of these problems until Environ started working on our building. Not to mention if you read other reviews, the work this company does is routinely subpar. We are having independent assessor look at their works in January and I fear the answer will be the same as others have found. That it will be shocking in a bad way. I find it amusing their web page says "relief from stress choose us". They have been the cause of unbelievable stress the last 4 months. Not only that but the mold they refuse to address a major health hazard. I cannot believe this company is in business to be honest. There is no follow up and not one tiny inkling of professionalism in their bones. I would have thought by now after reading all the horrible reviews of them that the relevant authorities in the UK would have taken legal proceedings with them. they don't deserve to be in business and everyone who works there should ask themselves if they are proud of the work they do. They seem to have zero care at all and just try to get through the day by doing little as possible. A huge disappointment of a property manager would be an understatement. what started out as a decent company is now a sham.
Two electricians from URANG visited the property to fix a broken sensor and light in the kitchen and to also install a switch for a heated towel rail. They were extremely professional and really helpful and fixed the issues very quickly and skillfully. They both gave a 5 star customer service and I would definitely call upon the URANG Group again. Thank you very much. Kind regards, Amanda Denny
Based on analysis of 108 reviews rated 1-2 stars for Urang Property Management Limited
“Our building's management service has delivered nothing but abysmal performance”
“The irony that this company is called Urang when they never answer the phone or have to chase numerous times every ti...”
“Awful awful awful management company”
“For the rates they charge I would at least expect responses to emails, but alas”
“There's a profound absence of transparency, accountability, and basic professional communication”
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Urang Property Management Limited is a London-based property management company specializing in comprehensive management services for residential and commercial properties. With over 25 years of industry experience, the company manages more than 730 blocks and 10,000 units throughout the London area. Their team of over 60 property experts provides tailored solutions to private landlords, property developers, freeholders, leaseholder groups, and businesses, ensuring effective management and maintenance of properties. The company's range of services includes block management, residential property management, property maintenance, and project management for major works. Urang Property Management Limited also offers support for leaseholders seeking to take control of their building management through the Right to Manage initiative. By addressing the complexities of property management, the company aims to alleviate the stress often associated with property ownership.
Urang Property Management Limited receives a mixed response from its customers, with a significant number expressing dissatisfaction. Many reviewers highlight severe issues with service quality and communication, citing long delays in addressing maintenance requests and a lack of responsiveness to inquiries. Complaints about opaque repair invoices and unprofessional behavior are prevalent, leading to frustration among residents. However, some customers appreciate the conscientiousness of certain staff members, particularly praising individuals like Aluve and Crische for their professionalism and helpfulness. Positive experiences are noted in managing smaller properties effectively, with some residents feeling well-supported. Despite these commendations, the overwhelming sentiment reflects a struggle with service consistency and transparency.
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