Urang Property Management Limited
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Review of 2 .5 years of Urangs performance.
Please read my posts on Haus Property Management by comparison. Urang in 2014 helped the Capulet Square estate achieve the right to manage. They were NOT happy that we passed unanimous resolution six months before we acquired the estates- to abide by the law and not collect in arrears owed under Trinity Estates. We hoped that Trinity would do so.They didnt. Nevertheless during the first year they co operated in NOT being the service charge billing party (rare)so that leaseholder confidence could increase .That is despite P Cleaver stating that Id under budgetted. With their help we finished the year at a historic low spend with 26 K in surplus and were able to go straight into security door replacement .The Capulet Square site is about an hour by train from Putney but nevertheless they were on site a lot more than i expected they would be. They helped us with lawn relays and general spruce- ups, but unfortunately went off the boil a in 2016. Their estate managers meant well. The real brains of the show however is definitely James Mark (named with permission) who is someone in this industry I retain much respect for. Of the four estate managers i worked with over their 2.5 year tenure, one was a "know it all" politican who decided to interfere with a board crisis, and is the biggest reason to avoid luxembourg known to humanity. The second was enthusaistic and enormously like-able, but left urang, third was competent but ordered Keys for agents without authority, and the best was the last who was a consumate proffessional and a complete credit to his company. ( But he also moved on ) There were stresses. They had a tough task on their hands (any estate being RTM e'd away from nine years under Trinity estates is going to need fast attention.) and a demanding founding director to deal with. 2016s performance drop-off was highly disappointing but partially compensated for by Mr. Mark taking the initiative with TFL and setting us up with the initial stages of an access deal with helped the estate enormously. They did not overcharge on management fee. (But the RTM board did all the billing and collections work) and they handled the transition into self management with good grace and professionalism. How well they work for you depends in large part I think on you being able to spot estate manager lapses and correcting them. I dont know how they are these days because I only worked with them until Autumn 2017. But some of the comments on trustpilot that they are a bunch of crooks/ crims charlatans etc, are a bit much in my opinion