Urang Property Management Limited
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Awful!
The majority of time, Urang does not reply to emails,or even respond to basic requests and questions. They have a complaint escalation policy in place, but if you use it you are meet with silence - no reply- and when they do reply is in a very dismissive or threatening manner. At the height of the covid-19 lockdown, Urang send me a random, unexpected letter with a request of payment for an amount, I dont owe with added admistration charge. I emailed the finance department back asking for an explanation, pointing out their mistake and reminding them that their administration charge was also against the terms of lease. No response. I escalated the issue to the managers as per their complaint policy, so far, no response or resolution. According to my experience and what I have observed , Urang seems to follow they own rules, in a dishonest manner with total disregard for the residents/ tenants/ leaseholders of the properties they manage. They also either participate or turn a blind eye to unlawful/ bully behaviours of their associates againts residents. The building I live is in total despair due to their lack og management. I can confidently say, based on my experience, that they are the worst managing agent I have come across. I have noticed that , I am not the only person dissatisfied with URANG and that all negative reviews have a common theme. If you are a leaseholder and your building/ property is managed by URANG and you are going through similar problems, please read the terms of your lease and make sure URANG respects it. Dont allow yourself to be intimidated by their threatening behaviour/ emails . Seek legal advise. On the other hand if you are looking for a company to manage your property/ building, please stay away from URANG!