Urang Property Management Limited Reviews

A nightmare of rip-offs. Less of a service, more of a purgatory. Dozens of different people will deal with you, so you'll never get any consistency of service or joined up understanding. They cost me hundreds of pounds in solicitors fees when they took four days to respond to repeated requests for information at a time of urgency. Pointing this out resulted in a barrage of excuses and denial. In an entire two years of planning for building works they did not supply all of the owners with the detailed costings, except at the very last minute, yet repeatedly fired out threats of court orders to anyone who didn't immediately pay up in advance. This and various other sly manoeuvres taking advantage of the various different circumstances within the building - culminated in a contract through their close associates pocketing £25k for work easily done at a quarter of the price. If managing agents were regulated these crooks wouldn’t survive. Fortunately every owner in the building agreed to bid them good riddance. My advice with urang is avoid them like the plague. —— Update: Urang has replied below with a load of concocted nonsense about a freehold purchase which they had ZERO involvement with. False nonsense, a sneaky attempt at deflection for public consumption. Predictable and consistent behaviour with this brazen, shambolic firm.

Urang has consistently failed to maintain my rental property in an appropriate manner and it's ever-changing line up of manager have been really disappointing. I've been trying for more than 3months to get them to fix a number of smaller issues in the flat and they just can't seem to manage it. Most importantly, they've allowed tradesman to enter my home unannounced and without my permission. Don't rent a flat managed by Urang.

Urang Property management have managed our block in East London for many years now and steadily, the service and communications have deteriorated. They operate at an arms length; Communications with residents and leaseholders poor; They are not transparent with the works, quotations, insurance, accounts A shame, this used to be a responsive, proactive company but no longer and we are fed up of the slow/non or make do action in everything they are responsible for. Can do better

This company talks a good game and does very little They charge a fortune and provide very little Our building looks a mess and we pay a very high service charge Have a look at the building - it is still a mess Palace view apartments in East Moseley I hate the way they say they are going to do the works and then they don't or just do it really badly We are starting legal action and hoping to change our managing agents as they are useless and unhelpful I could not recommend this company and we are a property investment company with a sizeable and diverse portfolio but Urang give us the worst service out of them all

Urang manage a property on the RTMs behalf and the service provided by our property manager Tattie is so efficient.

My long term experience with Urang Group managing our building for more than six years and still continuing, have always been more than satisfied. Their professionalism and ability to resolve any issues or situations big and small promptly, fully exceeded my expectations. It is also with great enthusiasm that I am mentioning one of their employees, Mariangela Fragnoli, who is currently in charge of our development, has shown great diligence in her efficiency to manage the problems faced in our building this recent months often putting forth extra attention and assurance to help our residents resolve their issues soonest. I commend her competence in managing our property and had always appreciate the fact that even the slightest of problems and difficulties faced by some of us never go unnoticed! Therefore, without hesitation, I can highly recommend the Group services, unique and consistent in providing top notch property management and reliable maintenance. Look no further..

I'm a director at an RTM company and we employ Urang as managing agent and have done for over 5yrs in a large block of 250 flats. Very happy with the service they provide, our property manager Tatevik is great. They have helped manage us through a number of very large projects such as extensive roofing work.

I am one of 2 directors for a residential building in Fulham. We instructed Urang as they were recommended to us from a local estate agent. I have to say since we have been working with Urang we have been very impressed by the level of professionalism. they have seen us through a update of our fire alarm system, outside decorating and various smaller works with such ease I really do regret not instructing them sooner!

Company management is really bad. They don't understand and prioritize the urgency of the issue which could affect the whole building. Management doesn't get involved and clients are not kept updated. You have to constantly call for updates and staff don't like picking up the phones, you end up leaving message with reception and you might get call back after few calls and after losing temper.. I do NOT recommend them

We used to self manage 10 flat building and needed to find a professional manager when arrears go out of hand. Was able to find Urang group and the have never dissapointed ever since.

I have a flat managed by Urang and can only heap praise on the service they have offered. I would especially like to mention Patrick Flynn who has managed to sort out a long running roof issue which has caused problems in the past. He is very professional in his work and has improved the entire site by His hands on approach.

I don't have any reservations at all recommending Urang group to anyone looking for a rental or a home owner wanting to rent out there home. I've known them for 2 years now and they have always delivered anytime I needed them. Excellent Service.

Half a year ago, I was worrying about finding a nice yet inexpensive accommodation. After a few bouts of house-hunting, I found Urang Group. They are trustworthy and accessible; unlike many other firms that kind of just neglect you once you've signed the contract. Their vision is ambitious but confident - aid to make local communities thrive, both residentially and commercially. Thanks to them, I'm totally satisfied with the standard of accommodation and communication. Nevertheless, highly recommended.

FRIENDLY STAFF, I'VE HAD THREE CONCERNS WITH THE HOUSE I'M RENTING ALL WERE TAKEN CARE OF WITHIN 24HRS. BEING A RENTER FOR A LONG TIME, I KNOW THAT IS AN EXCELLENT SERVICE.PHONE CALLS AND EMAILS WERE ANSWERED SAME DAY, IF YOU'RE LOOKING FOR A RENTAL.... I DEFINITELY RECOMMEND THEM.

Been living in an apt they manage for the last 2 years. They respond quickly to issues and take great care of the property. And managing monthly payments and interactions have been super easy. Great option if you're lucky enough to snag one of their options.

I am using Patrick Flynn of Urang, having worked with him for many years when he was at his previous company. My own experience of him is that he is a very hard working, diligent and knowledgable property manager who is always willing and available to help, and who goes the extra mile to sort out my problems. I would highly recommend him.

In all honesty Urang is one of the most incompetent and negligent companies I have ever had to the displeasure of dealing with. They have been managing a block of flats that I live in and since I've moved in, they have accomplished very little and have charged a large sum of money to the residents association. They are unable to understand simple questions and reply in a timely manner. You might think I am demanding, but for questions such as "have we filed our year end accounts" it takes dozens of reminders and 4 months for them to confirm that the final approved accounts were submitted and for larger issues such as major works to the building we were still waiting on answers a year and a half later. One example - a leaky room was reported in September of 2013, the first acknowledgement of this being an issue came in early 2014. It was agreed work would be estimated for, budgeted, billed and completed within 3 months. In March 2015, we are having a 4th visit from a surveyor and we still have no estimates or plans for the work to be completed. Needless to say, I took great pleasure in terminating their contract. However, even after parting ways with them they we had immense difficulty getting Urang to transfer funds back to us. We had to threaten legal action to eventually receive these funds years after we had stopped working with them. To this day we are still working out issues that they caused and when we reach out for their assistance they refuse to rectify the issues they caused. However about every 6 months they harass me and ask me to remove my reviews of their company. Why would I do this if they can't even sort out the issues that still plague our building? I can't stress this enough - NEVER USE URANG, THEY ARE STUPIDLY INCOMPETENT AT BEST! In response to Paul's comments below, no one in the building was happy with Urang and they NEVER worked hard or tailored their services for the building or the residents. They were lazy and non-responsive and impossible to get hold of. On top of it they were non-apologetic. As for the transfer of funds we have a long trail of emails proving Urang was not transferring the funds within specified timelines. Paul is only apologising here as it's a public forum.