Urang Property Management Limited Reviews

Urang recently assisted us with a RTM. They were extremely professional, dedicated and provided an all-round great client service. They have the knowledge and confidence around RTM legislation to guide leaseholders through the process with certainty and at a competitive price. Would highly recommend giving them a call if you're considering pursuing a RTM.

This is a property company that has absolutely no desire to support the safe and diligent management of your home/ development. The service charge is insulting for the continued poor delivery from their team. They take a very defensive approach to criticism and their complaints handling is incredibly poor and unresponsive. The property manager appointed to our development lacks experience, skill and common sense in delivering her role. I have absolutely no idea how she got appointed when the very basic aspects of this position have to be detailed to her by the property owners ie how to investigate and repair leaks. Avoid avoid avoid!

Urang Group are the Property Management Agent for the apartment block where I live. I can confirm that their level of service is absolutely dreadful. They take a very long time to respond to emails and don’t take complaints seriously. Their CEO Paul Cleaver made a personal commitment that their management of our property would be better, but it is no different than the previous company. We pay a huge amount in service charges, yet the property doesn’t get maintained as per the services stipulated in the service charge schedule. They are now trying to charge leaseholders £280,000 for major works, but are non compliant with Section 20 of the Landlord and Tenant Act 1985, as they have not informed all leaseholders of the works. I do not recommend using Urang Group based on my experience.

I'm a new party to a building managed by Urang but it appears they are a law to themselves. A red flag early on when a friend visiting saw the Urang logo by the stairs and said, "this is the worst company I've ever dealt with", an assertion based on her experience from a building she owns in Holland Park. We have appointed a new manager, and Urang is not even moving at a snail's speed in their efforts to assist the new (and very proactive) company from taking over our affairs. This experience should come as a warning - Urang appears hard to get rid of, and we're 2+ months into the changeover with no momentum. A complete disappointment in every interaction. There's more on the matter, but "avoid" is the best guidance I can provide.

Useless & Pathetic, they are the hardest people to get ahold of and if you do good luck getting anything sorted. Worst thing of them all is the constant increase in service charges. I went from paying £1500 to £3,150 within 1 and a half years. I won't name names now but I've been laughed at while explaining them the issue I was having.

So after My last review, URANG contacted me asking to put old review down. I was like NO, you guys have not replied to any of my emails and you are failing to bill me properly and we are not quite in that level of our relationship for me to be submissive. I'll bullet point this nonsense so it's more digestible to the mass: - They claim to have under budgeted second year of service charge raising the cost of my TWO BEDROOM'S service charge to over £3K!!!!! (sighs) - I speak to man like Eulalia, whatever her name is.. she's like yeah we are going to come over to access the situation around the building - it's been 4 months she never came. but I'm not even mad she is managing 40 other properties with probably a really low salary. really just highlighting the type of company URANG is. - We requested receipts and found out we have been paying 10k a year for a cleaner!? this place is always dirty - the gym has NEVER been cleaned, the carpets are filthy! I mean I wish i could explain this better but just think of a cleaner skipping around the fire escapes of a building that never gets dirty with a duster getting paid 10k a year for coming in once every week. - We also learnt that these guys are paying Anchor to come in once a week to change locks - they apparently keep breaking, they must be made of lego. - Also after managing the property for two whole years they only learnt recently we have solar panels on the roof and they are not connected to our energy supplier and they are also using a building temporary supplier who is making a killing of our energy bills. - Basically to sum this up, URANG has made everyone in my building proud sponsors and donators to cowboy businesses really helping them thrive in these difficult times. if you are feeling wild and want to inflict yourself some emotional damage, get these guys to manage your property, or if you are a developer looking to pass on some costs to your tenants and have a property manager with no ethics who can just turn a blind eye THESE are the guys for you!

A very efficient and good managing agent ,engaging with the residents and management board in a very positive way. I am especially impressed with the speedy,professional way they are organising a major panel refurbishment to our 5 blocks of flats. Their mantra seems to be nothing is too small,and everything is dealt with very quickly

Avoid Urang at all costs.

honestly the worst company I've ever come across. Random charges on my leasehold with no explanation. I've asked numerous times for evidence of what the money is for and received no response. Disgusting scam of a company. Charges increased 300% year on year with no explanation.

Excellent service from the Urang Lettings Team. By far the best property management I have ever had. They are very professional and respond to every communication quickly and thoroughly. I have never had reason to doubt it was the best decision made to employ Urang.

Osama, at Urang, is the best property manager we have ever had managing our property. He is proactive, responds in a timely manner, is professional and uses his considerable experience in providing our management team very good advice and guidance. Unlike other property managers we have experienced, his interest and levels of service have not waned over time.

Absolute shambles of a property Management company. Extortionate rates and never justify any of their expenses when probed. Ignore emails for months on end. Feeling hopeless. Was just sent 4 invoices all at once demanding £9k all sorts of unexplained charges within 28 days. Received no other correspondence ahead of this regarding any refurbishment work or unscheduled expenses prior. Surely they can't keep doing this to Tenants and getting away with it.

Do not use. Cowboys. Do not action anything and charges are a complete rip off.

Helped us obtain the RTM from the previous managing agent. Simple process, helped by the great communication from Mieke,

Joe Roberts has been a refreshingly helpful and efficient property manager for our development. He is a credit to the company

My co-director and I routinely have to scrutinise the numbers provided by Urang when it comes to budget estimates, accounts and anything else, because almost always, the figures are incorrect. The worst part is that we pay them for their service, but it is us that have to fix their errors and spend hours every year explaining to them where the mistakes were -and sometimes they are simple arithmetic mistakes.

For a few years I've endured this awful company. Their staff ignore emails and voicemails for weeks on end, no matter how many times you contact them. Recently I was trying to get the actual service charges for a given year and our designated property manager ignored 6 separate emails from me on the subject from 31st January 2022 to 2nd March 2022 and 2 voicemails within that period. On the 11th March i emailed a formal complaint about him. I received their complaints procedure on the 7th April advising that complaints would be escalated and dealt with by up to 15 days. It is nearly 5 weeks and I am still waiting. Their website does not give the full name of the senior management team so you cannot contact them, you just see pictures of Paul, James, Rosie, Joe etc which is a deliberate ploy to appear approachable but in reality they remain a faceless, over paid and ignorant team.

Do NOT use under any circumstances. Audited accounts are issued years late, credits are not provided. Without the audited accounts you won't even be aware of the credit, when you are, it will not be forthcoming. The late accounts will show numerous odd expenditures outside the routine, most should have been subject to a Section 20 process. All the worst traits of a property manager can be found with Urang. Get rid of them, if you can't, it is likely that there is some dodgy deal/relationship with whoever has appointed them.

I have never come across to a more dishonest and negligent company, that continues to ignore any correspondence and any issue raised. I have raised 4 issues, one of which has now been outstanding for over 200 days [email not even acknowledge!] now raised through their formal complaint procedure, and Urang continue to fail to provide the service they are abundantly paid for. JUST AVOID THEM! They only seems to be decent at the beginning when they try to bag the job, after which time they are just negligent and lazy money grabbers.

Urang offered to help our leaseholder community to achieve the Right to Manage status for our development. This was done most efficiently, very transparent, and apparently within the shortest period of time possible. We are lookung forward to a successful and efficient co-operation with Urang as our future management agency. Well done - let's be as successful in the future!