SunExpress Airlines Reviews

Worst airline I’ve ever experienced. All started from the baggage check in on departure from Stansted. I had pre booked seats but due to an apparent frame change we were moved from row 2 to row 26! When I asked why I had been moved almost to the back, no apology was given and that it was not their fault. On boarding the aircraft, it was complete chaos, due to the seating changes which made no sense at all and many passengers were very unhappy. We were then told over the very poor announcement system that we would be delayed and we were sat on the aircraft with poor air conditioning on a very hot day and the aircraft was in a dirty poor state of repair. The safety brief was very poor and I did not even realise it had started due to the intercom and I couldn’t see the attendant. The flight was very uncomfortable as it was hot and the air conditioning was extremely poor. The return flight was just as bad, the baggage check in was very slow and disorderly, and no information was given on what seats you were in or when boarding would begin. We were called to the boarding gate at Antalya were there was not enough seating for all passengers and we were made to wait up until the actual departure time and given no reason for the delay. Boarding the aircraft took a long time and yet again people who had pre booked seats were allocated different ones without any reason given. On this occasion I got the seats I had reserved. Safely brief again was very poor and almost inaudible. Took nearly 30 mins before the baggage started to appear on the conveyor belt. I have booked the same destination for next year, but am travelling further to an airport to avoid this airline.

I would give this a 0 if i could. You as a company need to train your staff to be inclusive and emapathise with people who have disabilities. How dare the staff call a child "crazy". Children cry, but staff encouraging verbal abuse towards children from a passenger was the cherry on the cake. The same passengers threatened to hit the said "crazy" child and the cabin crew threaten to remove the parents off the flight. Sunexpress, train and invest in your staff our hire better people. Disgusting overall.

They did exactly what you would expect Check in from UK was smooth and slick (apart from a rude lady running around). Flight was clean and left on time. At the other end our bags arrived without any damage. The only thing I would say is when the staff are communicating to the cabin, the English part seemed to be rushed through. Would use again.

Had a few issues with checking in and had to call them to sort. But they were helpful and sorted. Food isn’t great but to be fair aeroplane food isn’t. Plenty of leg room and polite staff.

1. Online Check in, nervig und kompliziert, wenn man Sitzplätze reservieren will, kann man dies nicht mit Pay pal oder Überweisung zahlen, sondern nur mit Kreditkarte. 2. Es wurde im Flugzeug nur auf türkisch und verdammt schlechten Englisch( undeutlich und extrem schnell)kommuniziert. Auf hin und Rückflug, obwohl im Flugzeug 95% Deutsche saßen, hab ich so noch nie erlebt. 3.Boarding war pünktlich, allerdings startete das Flugzeug nicht, auf dem Hinflug 30min später, auf dem Rückflug 50min später, ohne Info warum. 4. Mein Sohn hatte einen Fußball mit im Handgepäck, der durch die Sicherheitskontrolle ist, alles ohne Problem,?beim einsteigen ins Flugzeug, wurde uns der Ball aus der Hand gerissen, mit den Worten „it‘s forbitten“, auf meine Frage warum, konnte sie mir nicht erklären. Trauriges Kind, der sein Urlaubsgeld für den Fußball ausgegeben hat. 5. Getränke völlig überteuert, wenn du nicht mit Karte zahlst, sondern bar, ist es nochmal teurer, sowas hab ich noch nie gesehen. Ich war noch nie so unzufrieden bei einem Flug.

Online check in process was not working so contacted sun express over live chat who told me to try different methods of checking in but still would not work. Said they would add airport check in at no cost to our booking. When we got the the check in seat at the airport they were adamant we had to pay even though I showed them screen shots from sun in saying check in would not be charged. I refused to pay and the check in desk had to call somebody. Finally after a long wait they did not charge us. Both inbound and outbound flights were delayed on nearly two hours.

We paid for priority check-in and boarding and all that BUT there was none. I asked the ground crew and they asked me if I was traveling with a child. I said no and he said “then, no” WHAT??? I hecking paid for the service and there was no priority boarding AND our luggage came out last. I want my money back.

Frankly, it is acceptable and clean. As for me, I have a problem. I buy my seat in the first row. They do not allow us to enter the plane until we are the last person. When we enter, we are surprised that there is no place for our bags in the designated place for us. I travel every month and the same problem occurs every time.

Never had any problems booking or on the flight

When doing the online check in I had problems and called customerservice. in the begining she didn´t listen to my problem, but after 5 min. (and a lot of check in attempt) she managed to help me and I got my boarding pass. On the web site it said that we should be in the airport 3 hours before the flight, our waqs at 10:05 and we arrived 7:00) but the baggage carousel didn´t open befor 2 hours and 50 minuts befor the flight, so we had to stay 50 min. before we could check in the bagage and go through secutry, that is waist of our time

The process of checking in was fine but charging for parents to sit beside there kids is disgraceful when they legal need to sit beside you when they are under 12

DO NOT USE UNLESS YOU HAVE ZERO CASH AND CANNOT AFFORD TO PAY A LITTLE MORE! Honestly the worst airline ever. They called our name on the intercom despite being at the gate 35 minutes prior to departure. We went to the desk to be spoke to rudely and aggressively by their staff. They then made us wait with no explanation as to why our names were called on the intercom. After the passport element a member of staff refused to let us board the bus without checking weight. 1kg or 5 kg is a fixed fee of £80. My credit card failed to work - they had zero empathy. You either pay or you don't board. I was frantic in the heat, I emptied my bag as best I could and they agreed to let me board. I WILL NEVER USE SUNEXPRESS EVER AGAIN!

Der Flug an und für Sich war okay. Das Boardpersonal freundlich und hilfsbereit. Das war es aber auch schon. Die Flieger generell schon relativ eng und keinerlei zusätzliche Ausstattung. Getränke und Food wie fast überall auch nicht so der Knaller, also warum sollte man hier gut bewerten.

Essen is nicht kostenlos

Generelt en rigtig fin rejseoplevelse, fra start til slut. Vi havde udfordringer med at online tjekind, men det fungerer fint via appen. Vi giver ⭐⭐⭐⭐og rejser gerne med SunExpress Airlines igen✈️

Auf der Hinflug nach dem CheckIn plötzlich 2,5 Stunden Verspätung. Auf der Rückflug zwei große Gepäcke sind nicht angekommen. Nach zwei Tagen habe ich die immer noch nicht erhalten. Nie wieder!!! Lohn es sich nicht!!!

Totalschaden 🤬🤬🤬

It was very easy to use the website for travel booking.

Vor der Reise checkte ich online bei SanExpress ein. Die Seite blieb ständig hängen und ging nicht weiter. Die Mitarbeiter rieten mir, einen anderen Browser zu verwenden. Ich probierte Edge, Safari, Chrome und Mozilla aus, und überall trat das gleiche Problem auf. Ich versuchte es auch mit einem Smartphone, aber ohne Erfolg. Am Abflugtag musste ich 5 Euro pro Person bezahlen. Die Mitarbeiter von SanExpress sagten, das seien meine Probleme und es sei ihnen egal. Nach meiner Ankunft kontaktierte ich CHECK 24, die ebenfalls nichts tun konnten. Ich werde keine Reise mehr buchen und schon gar nicht mit SanExpress fliegen.

No delays, online check in going was okay. Plane clean, snacks, soft drinks and alcohol were very overpriced, can of Fanta €3.99, miniature of absolute vodka 50ml €10. Return flight could not online check in and ended up spending 2 hours of my holiday on online web chats and sending messages to customer services on messenger. They arranged for us to check in at the airport at no extra cost. Staff nice.