Southwest Airlines Reviews

Flight delay 2 hours 40 minutes. Was told by gate agent delay was due to having to wait on connecting passengers the prior flight, so it backed up. Told to “wait” as they had zero flights via any connections available. No one announced jack. Went up to get status and was told no way to get back home for two DAYS. This is a sunny day on the frickin’ West Coast! I lost important medical appointment, major business meeting, etc. The solution was ship me to another AIRPORT at my expense and a hotel at MY expense. I complained over this and was told it was a “weather” issue and I would not get a voucher for anything! I told them what the agent told me - a schedule delay on SW’s part…I was of course dismissed. I am now stuck at a hotel at my expense, moved back to the original airport, two rebooking, and an 8 hour layover tomorrow (hopefully) just to get a total of a three-hour flight back. There was a lot more. I will never fly Southwest again, and I plan on filing a formal complaint.

We had an incident on the flight I was on with an unruly passenger. They handled it with professionalism care for the customers, and considering how awful it was they tried their best to make it better for us. The flight back was beautiful no incidents very good to us. I will only fly Southwest now you guys do a great job.

Rude staff, constant flight/ gate changes. Terribly run company

El día 2 de abril del 2023 en el vuelo 3924 que debió salir a las 9:30 de la mañana resulta que dicen vuelo atrasado y a las 9:45 comenzaron a montar en el avión nadie sin dar una explicación de nada hasta que mi esposo le Reclamo al aéreomosa y el busco una supervisora hay porque se sintió ofendido y sólo se le dije que hasta que hora esto porque nadie explica nada ni dice nada entonces esperan a que las personas se impaciente y te quieren bajar del avión y te amenazan con la policía y que no puedes volar más pero muy mala la Atención y el trato lo menos que pueden darle a un costumer es una explicación de algo es una falta de respeto que un vuelo se retrase 2 horas y nadie diga nada antes a aereolinea esa muy buena pero a perdido mucha calidad Encuanto a todo tipo de servicio que brindan es una gran falta de respeto

After last year's service debacle I was hesitant to fly Southwest again, but I'm glad we did as we were pleasantly surprised by the excellent service. Their Wanna Get Away rates were the best, as always. The check-in people and crew were very friendly and our four flights were all on time. On our return, we were delayed an hour due to severe thunderstorms in our flight path. That was understandable, but we were late for our connection in Baltimore. Southwest knew of our problem and held the plane for us and our luggage. We were very happy when our luggage was there when we arrived in Hartford. But most impressive was the way both return pilots handled the planes as we passed through strong turbulence on both flights. It was rough, but the pilots came through beautifully. Overall, the experience was very good and my confidence in Southwest is back!

This company is awful. Flew to sf for a wedding. Our flight was delayed 4 hrs. No rain no snow, just delayed due to incompetence? Then on the flight back another delay of 2 hours. They didn't have enough overhead bin space for everyone and the ghetto flight attendance started grabbing bags and slamming them in trying to fit things. They broke a souvenir I got... what an awful company. Of all the airlines this had been the worst by far and hope they go under soon.

The worst customer service I've ever had, from checking in to not getting a drink in time before landing. The flight attendant came and forced me to throw away my unfinished drink that had a lid. Don't fall for the "free" it's not worth the circus act. They allow 2 free bags checked in, but if you only have one bag and it's over their weight limit you are charged $75 Not worth your time and money. Fly with another company that is up to date on customer service. Hire people that care if you want to keep your customers.

We were traveling to Florida. to take a cruise when our luggage was delayed on our Southwest flight and forwarded to Birminghm Alabama. as detailed in our report We were delayed so long trying to find our luggage and then completing a report (MCOWN45135309) that we missed our cruise. By the way this was a direct flight from Syracuse to Orlando, we never changed planes. Initially we thought we would have time to gather some belongings as suggested by the baggage manager at southwest and we attempted to do so. If anyone has tried to gather belongings in a strange town and with limited time to buy clothing for 7 days at sea they know this an impossible task, not to mention all our medications were stored in our checked baggage. While looking for some essential items the cruise ship contacted us letting us know they would be closing the doors in 15 minutes and sailing. This was much earlier than expected. We were still 1 hour away and could not make it to the terminal on time. After explaining this to the baggage manager he demanded the compensation check back and booked us on the next flight home. Southwest refuses to compensate us for anything other than 2 pieces of toilet paper callled $200 dollar vouchers. we are out over $5000. After numerous emails and phone calls, updating claims as suggested by the phone rep., Southwest continues to claim we cancelled our vacation! NO, we were forced to cancel due to missing our cruise ship due to thier incompetence. Southwest customer service is below a 1 star and does nothing to help, just puts the blame on the customer continuing to claim we cancelled our trip.... They also hide behind emails so they do not have to deal directly with the customer.

Delays. Constant delays. Told we were leaving several times. Lined up repeatedly just to be informed of another delay.

The last 2 times we have flown Southwest our return flights have been cancelled, causing us to have to rebook on another airline costing us over 1k each time. This last time we ever fly with the airline, they delayed our flight 3 times before finally cancelling not allowing enough time to rebook for the same day. They rebooked us 2 days after our original flight stranding us in Orlando, luckily we have friends in the area but cannot say additional days, they cancel leaving their passenger stranded for days needing to find new accommodations. We gave them a second chance and regret it, they should be reimbursing passengers for stranding them. All other flights went out just ours was cancelled this is not acceptable, we will be spending all our rewards on other things and shutting our rewards account and credit card down this week. Will NEVER Fly then again.

I always fly Southwest but lately, i have to admit, I am not thrilled. One would think after the fiasco last December with cancelling a ton of fights, Southwest would up their games, not so. I always pay extra for Early Bird, but Early Bird so it seems does not really get you anything. It is a computerized random selection of how you end up in the line. That is like going to a restaurant, paying for a Steak but you may get hot dog and sausage. The sad part, Southwest at Hobby Airport and at their customer center were completely indifferent. I am not what happens to their leadership at the top, but the lack of it is filtering all the way down to their front line operation. It is not about the $50 but if i wanted to gamble, I would go to a casino, not southwest. I paid for something and I di did not get it; they refuse to refund it, even though I spoke with them before the flight.

We had to wait an hour for a few people an hour or more. As all the passengers sat around in a full to the brim and I mean FULL, the polite stood around talking and eating snacks. After 1:15 min of waiting in the seats to leave the gate the plane left.

I used to think very highly of Southwest. They always had great employees and the flights were on schedule. While they still have great employees, I have experienced several significant flight delays over the past six months. As recently as March 6, 2023 we had to deboard a plane for a maintenance issue. Today, March 8, 2023 oxygen masks have to be replenished causing delays. They are now as bad as American Airlines. This is my last flight with Southwest.

My friend Steve was having a couple beers at the bar and they did not let him on his flight. I don’t understand why do they have bars at airports? It’s not like he’s gonna fly the plane what does it matter??

I have been chasing a refund due from the flight disruption since 12/30/22 and keep getting non-answers from the customer service line. I have tried by phone and by email. Their internal processes are extremely lacking and they don't seem to want to take care of their customers like they used ot. Even though I have tons of points, credits and both myself and my husband are credit card holders for SW, they have lost my patronage after this lack of responsiveness. We'll be taking our business to United. I'd recommend you do the same.

I paid for early bird check in and ended up having to check myself in. I ended up with the same boarding others that flew in the same group as I that didn't pay the extra fee. Customer service pretty much said there is nothing they can do. What is the point of charging an extra fee@Southwest?!

I like to choose my seat I have a problem that the people that choose to bring on large carry on should seat where they want but wait to get off at the end.then others don't get hurt and we have to wait for our luggage at careacell so they can wait too. They are rude sometimes and don't care. Lock the above luggage holder until every one that doesn't have luggage over head gets off.it used to be small luggage now it's larger suit case. And take a long time to wait. Some of us can't use the rest rooms until we get off so that makes it hard too. Had one woman pushing you back so she can get her luggage that behind her where she sit while we are trying to get off being rude while she could had waited. Making a big sence in front of people pushing me back and putting others people in front of me just being mean. She told me to wait I told her I needed to get to the restroom so she just made it harder for me be cause she was just being mean.

Called customer service because I tried to upgrade to better seats, the feature didn’t work however it charged me twice without giving me better seats and when I got a rep on the line instead of helping she blamed me and told me to contact my bank for help! How’s that for service?

I was at the Clev boarding gates and the gentlemen said my purchased 2nd seat wasn’t printed properly and kept my boarding pass but he would bring it to me once corrected. Got on and the plane nothing to hold my 2nd seat & couldn’t get the attention of the flirty flighty stewardess at the front to advise. Once the plane was COMPLETELY full the guy from boarding gates came and loudly announced to the couple next to me that one of them had to move to another flight due to that seat already being purchased . After they questioned him since they were there and seating is fcfs - he LOUDLY announced Infront of entire plane “it’s because of her size it’s a safety issue”. The entire plane laughed and talked about me the entire flight saying I should have been made to get off. I cried the entire flight home of embarrassment since my weight is due to no thyroid (a MEDICAL CONDITION!) SW promised me a LUV voucher for my “inconvenience” which was routed to the wrong email (not one on my complaint) and then refused to deal with any further . I am advising PLEASE avoid SW if you are of size !! When I flew American in the past , they were much more understanding and private in their interactions about my second seat purchase. SW ruined my self esteem and created any future flying with a traumatic experience worrying the same will happen again. SW was very blatant and care less about discriminating against someone of size.

The flight attendants need to enforce the No saving of seats policy. I purchased early bird seating only to get on the plane and there were at least 20 rows where individuals were saving seats for passengers who were not on the plane yet. This encourages one person to get upgraded boarding, to put things on seats for several others. We had B9 and B10 and could only find two seats together in the second to last row. You do the math. c'mon flight attendants, get a backbone!