Southwest Airlines
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I wish I could give them 0 stars
I wish I could give them 0 stars, worst customer service I’ve ever had. Been on hold for over 5 hours and counting. They cancelled our fist flight, then rebooked us and took away the early boarding we paid for, then cancelled our second flight 5 minutes before we were supposed to take off. The customer service was so bad and so rude, they told us we had to call because they had too many people in line. Again, we’ve been on hold for 5 hours and counting, still haven’t been able to talk with anyone, been cut off several times. We spent over $900 on these tickets and cannot get any service. So disappointed, this was my first time attempting a flight with southwest and I will certainly never fly with them or try to again. This is absolutely ridiculous.