Southwest Airlines
View company profile →
The slogan "bags fly free" becomes…
The slogan "bags fly free" becomes irrelevant when the passengers not their bags ever board the airplane. My sister was planning a visit, over the course of 5 days they cancelled 6 of her flights to the point she had to give up. Canceling one flight is frustrating but sometimes unavoidable, rebooking a customer on another flight only to cancel it as well is madding and shows a lack of planning, repeating this cycle 6 times revels the utter incompetence of this airline. They over sell, over book and have no plan B. They are clearly unequipped to handle any hiccups and rather than having a contingency plan in place for mishaps they completely melt down.