Southwest Airlines
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Two nights ago I paid $1200.00 for a…
Two nights ago I paid $1200.00 for a round trip ticket to Atlanta for 11/22/22 returning to Seattle 11/29/22. I arrived in Denver 12:30 pm with a connection to Atlanta at 5pm. I have paid for a rental car and hotel. Unbeknownst to me the flight was changed from gate C 61 to gate C 47 10 minutes after the boarding was to take place, I inquired and was told that the flight changed to C 47 which was a 3-4 minute walk and that they would phone ahead to let them know that I was on the way. When I arrived I was told that the flight had departed. That the only thing available was at 5:00am. I asked for a complimentary room, I was denied. I called customer service and was told that I would receive a call in 16 minutes. That call back came in 33 minutes and I had to wait on hold another 12 minutes before a live person came on the phone. All she could do was say I am sorry. My wife and I have been loyal Southwest Customers over 20 years. A few years ago Southwest bumped me for a lady with a dog at least that time they provided a room for overnight convenience. While writing this review I was told that someone canceled on Flight 1679 to Atlanta. Told him that I would take it. Hopefully I can retrieve my luggage. They more than likely bumped someone else it strange that I got a Business Select seat A-10