Southwest Airlines
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SW service has become very poor
Very disappointed and dissatisfied as a customer with SW (waiting for customer service for almost an hour no answer) Flight 2TZEE4 Orlando to Austin canceled my family traveling from PR stucked in airport with no options because you have no pilot to complete this trip in the middle of the holidays. The service has become very poor. Chat, phone calls and most important -flights. There is no money back that will fix the problem. No idea why you guys offer money back, or to buy with another airlines when for these days every flight is full and booked. I am so dissatisfied that words will never expressed the magnitude of my disappointment