Singapore Airlines
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3 months and still no refund
Awful experience. We had to cancel our fights to New Zealand due to delays in the border opening. Singapore airlines offered us a refund which was seemingly great. However 3 months on we are still waiting for our money (almost £3000). The Krisbot is beyond useless, and we have spent almost 24 hours now on hold during various phone calls, during which we are always promised a supervisor will call us back, which they have so far not done. Disgusting customer service and feeling extremely let down