Singapore Airlines
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I have never experienced such bad service
I have never experienced such bad customer support ever for any other service, ever. Avoid giving these guys your money, at least until they fix their customer service issues. I have spend over 10 hours now waiting on hold over several phone calls to talk to their redemptions team. We cant solve the problem online as for whatever absurd reason, you cant insert a middle name as a Kris Flyer, so can't use my points online as my name doesn't match the name on the ticket, which does require all names... I sent an email to their PR team and General enquiries team, neither seem to care to respond. Really really regret spending our money here.