Singapore Airlines
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Singapore Airlines -- nil customer service
My wife and I have been regular passengers with Singapore airlines to Asia and Australia and are Kris flyer members. 13 months ago we booked a flight to Melbourne leaving 30th December 2021 with a transit in Singapore. Singapore Airlines conditions at the time of booking explicitly allowed for a no-charge date alteration to the flights. I amended the outgoing flight and was charged an extra £1000+ each for the amendment. I have emailed the airline numerous times for a £2000 refund, and on each occasion have received a standard email acknowledging my email and no more. Some 4 months later I have still received no response to my request for a refund. I conclude that Singapore Airlines have no intention of replying and honouring their terms and conditions. Prospective customers would be ill advised to travel with this airline as they do not respond to customer complaints. I will be issuing proceedings against Singapore Airlines and would encourage other prospective passengers to avoid Singapore Airlines, as their customer service is non-existent. Terry and Janet Stowe