Singapore Airlines
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SIA advertising for dates that are not available - again!
SIA sent me an email last week advertising Early Bird flights (from Australia) to Europe and elsewhere. There was a further advertisement in the Sunday paper for these Early Bird deals. When I tried to book however the dates (in Sept/Oct 2023) were not showing and I could not book. Yes, I know seats are not released until 355 days prior, but why advertise for those dates if they are not available within the specified booking time? I called the ContactUs helpline to assist. Very Bad Idea. The lady I spoke with insisted that the deals only applied to flights from INDIA!!! After much argument I had to send her a copy of my email and then despite the irrefutable evidence before her eyes claimed that my booking dates were not part of the SIA offer. Gritting my teeth I suggested she click on the link for the terms to be displayed which would have clearly shown my dates were within scope - but she then claimed she could not open the link. Convenient. I was on the phone for over 1 hour before I hung up in disgust (I had been on hold for ages). SIA did this the last time I travelled in 2019 and had to use a travel agent to manage the booking. It’s what I am doing now to save my stress levels. SIA is absolutely hopeless - why advertise for dates that are not available? Why employ staff who don’t know what they are talking about and obviously haven’t been trained? No one has yet got back to me regarding my nightmare experience - Shame on you Singapore Airlines.