Singapore Airlines
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False Advertisement of flights and prices
We wanted to book over the official website a flight to Singapore and on to Bali and return with each way a layover in Singapore. The flight was shown int hier website, but when it came to the payment, it showed each time an error. After several days trying, I was finale able to call customer service in Germany after a weekend break. After about en hour, we found, out, that a layover over 48hours would not be possible. However, the flight was always advertised. I call this false advertisement. We now had to book separate flights and pay a substantial amount more due to that. We wrote several times to Singapore Airlines with no excuse and a simple prewritten text, that changes do happen and they can't do nothing about it. I'm very disappointed and it is not Singapore Airlines like. On top, we have to pay for seats that are bulkhead seats if we want them. Wenn you pay already for a greater price, due to their issues on the web, it should be at least offered for free, but you can imagine it, it was a no. We will have to think twice next time, if we book a flight with Singapore Airlines in the future. Apparently they don't care about customers anymore. Or perhaps the German crew just doesn't know how to deal with customers.