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The app is awful. Booked flights KL/HCM/PHU QUOC, manage my booking won't let me upgrade to business even though airline sent email invitation. Another of Asia's growing list of airlines who need to get their IT department sorted.
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Took 3 recent flights with SA recently and the airline and app/ site have gone from excellent to very, very poor. Flights late, baggage not making connecting flight( had to get taxi back to Hanoi airport next day to retrieve my hold luggage, even though flew business class Jakarta/Changi/ Hanoi) and app sign in problems commonplace.