Singapore Airlines
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Extremely poor Experience
Myself and wife booked flights on Singapore Airlines. Manchester Singapore Cebu SQ051/TR388 October 07/10/2022. Tried to check in online from 2 days before I tried so many times using Customer Ref also the ticket nos Keeped saying no such booking. I phoned there London office told them the proplem the Agent said he could not do anything. I said ok if I give you my customer ref and E ticket nos could you confirm the booking. He confirmed the details were correct and departure date was in order. But he could not check us in. I had to go through the agent I booked with spent 40 mins explaining. At least she said I check you in,but very time consuming. At check in at Manchester arrived 3 hrs before flight.So wait time short.The check in member was not very helpful,1 She never asked if I had a visa for the Philippines. 2 The lady just asked if we had a world health pass. My wife showed hers on her phone and she took just a casual glance,but not at mine.3 We a bag allowance of 25 kilo along with 7 kilo hand Carry bags 24+ other 25+so✓ on both. As we had 2 hand carry on,plus I had a bag of medical Machine. I asked if one of those hand luggage could go in hold because it was too cumbersome and She said no if you want it in hold I have to pay. Never had a problem before with S/A or with other Airlines. When on the flight very find a overhead bin. We had to use bin further up and meny customers were having same problem. The flight crew was good. However the choice of meals. It was Curry or something else. The Curry was EXTREMELY HOT. No prior warning a roll then a Ice cream.No diced fruit no starter. it was marked up as Lunch. It was approx 13.00.Our next food was several hours later I and many other passengers were expecting Dinner.No we had Breakfast. Scrambled eggs sausage and few bits and bobs. Again no diced fruit os a carton of orange juice. The hot food was Barely warm and the diced potatoes were not fully cooked. Now You don't get a little menu of what to expect. Along with poor flight entertainment and not meny blockbuster films. The music content was extremely poor. At end of flight there was no information of transfer flights. There was a number of passengers were asking about there trans gate and the shortness of there connecting departure. Were told to see ground staff!!! Connection flight.TR388 SCOOT Singapore/Cebu Extreme problem of too many bags seat row 30 bags in row 12 bins. Not impressed. ok it was a short flight But the meal was chicken rice.i found one small bit of chicken. Loads of small spicy Sausage and rice. In fact I had a few mouthfuls and left the rest. it was very poor. So my Experience with Singapore Airlines this time Very Very Poor.