Singapore Airlines Reviews

I like their first class of A380 and their cabin crew. But their food and toilet not so delicious and clean.

I decided to change my preference from Qantas to Singapore airlines following my disappointment in quality of service during my very recent journey. I remember having greatest experience onboard SINGAPORE airlines during the past trips. I did receive a very caring service onboard but the total lack of communication with ANYONE prior to the departure was astonishing! ? First of all, it is almost impossible to find their contact details little well hearing from their customers service operators. Numerous emails, phone calls gave zero results. I felt as if I stepped into the past rather than future. It could have been a 5* review if the airlines improved their on ground operations. Great in the sky hopeless on ground.

Simply the best in any class. Unfortunately quite expensive sometimes.

Quel surprise dans la baisse de qualité de cette compagnie. Les boissons sont hyper limitées quand vous voyager en économique, quand au repas nous n'avions plus de choix pour notre plat; Pas très respectueux pour ses clients, le billet d'avion n'est pas donné même en économique.

Aweful customer services and website and mobile app fares not updated, what is shown on website and mobile app are not the same fare as per customer services. And their customer service is aweful!!! Furthermore, the economy seats in DXB-SIN and SIN-DXB flight is so smalll and the food taste like hospital food. Never flying with Singapore Airlines again and i will make sure none of my family and friends ever will.

They changed my flight without proper notification. And then when I asked them for any possible solutions they were extremely rude. They refused to take any responsibility and were just horrible to deal with. I even asked to speak to a supervisor and the guy simply said there is no one else to talk to. They will send an email to your spam folder, tell you that you didn't see it and it isn't their problem. Horrible company will never deal with them again.

Diese Airline, die für sich beansprucht, die beste Airline der Welt zu sein, enttäuscht auf ganzer Linie. Der Service an Bord war chaotisch und umkoordiniert. 30 Min. nachdem ich mein Essen hatte, kam dann auch endlich mal was zu trinken. Geht gar nicht. Es war schon fast amüsant, der Crew zuzuschauen, die wie aufgescheuchte Hühner durch die Kabine liefen, ohne dass irgendetwas zu Stande kam. Der eigentliche Ärger kam dann nach der Rückreise. Unser Flug von Denpasar über Singapur nach München wurde aufgrund des Streiks in Deutschland storniert. Es erfolgte eine Umbuchung (meine Initiative, nicht die der Airline) von Singapur nach Frankfurt. Anschlussflüge nach München gäbe es angeblich nicht. Ich habe sie dann auf eigene Kosten gekauft und zur Erstattung eingereicht. Nach langen Email Verkehr bekam ich dann 60 € für meine Sitzplatzreservierungen erstattet. Auf eine Antwort, ob die von mir gekauften Tickets (eine Airline ist in so einem Fall gesetzliche verpflichtet bis zum Endpunkt des Ursprungstickets zu befördern) erstattet werden, warte ich bis heute. Die angebliche "Fachabteilung" kümmert sich nun seit 6 Wochen darum, ist aber nicht mehr für mich erreichbar. Ganz schlechter Service. Zumindest eine Antwort hätte ich erwartet. Nicht empfehlenswert - zumal der Preis im Vergleich zu anderen Airlines wirklich hoch ist. Emirates, Qatar oder Etihad Airlines sind um Klassen besser.

Writing on behalf of my mother. Extremely poor communication service. My parents booked flights to Thailand through your airline. Had to postpone due to covid, and paid extra for the privilege. Postponed again with offer of refund. Never recieved. My father has since passed away and now mum has on multiple occasions through a variety of means tried to get in contact to try and follow up the refund, wantng to rebook for herself and another family member to hold a memorial service on the 1st anniversary of his death with friends in Thailand with no response help or even acknowledgement. $2307 outstanding plus the extra $539 when rebooking, plus $129 for seat selection. This is extremely rude and poor customer service. Mum is dads sole beneficiary and is entitled to receive this service, but to date has had no response.

The BIGGEST thank you to the crew of SQ 26 from Singapore to Frankfurt on Apr 21st, attending me on upper deck Business Class. I felt that they were not only doing their job but that they also enjoyed doing it. Top service, a natural smile and so professional. I already wrote this to the airline too. Anddy Chow, Raymond Than, Ryan Chua, Addison Pang, Jieling, Rachel and Karren: THANK YOU! Safe travels in the future.

Just flew Sydney to London with them and clearly cutbacks compared to pre covid. It was mediocre and better to fly cheaper airline in future.

Wouldn't recommend Singapore Airlines to anyone. We travelled to get married in Australia. Most of our trip and stay was lost on worrying and picking everyone from airports on different times. Family members split into different and longer flights, with long stopovers. With all our flights booked no even once anyone congratulated us on special occasion. Neither offer a simple treat to make us feel special. Lack of empathy from customer service due to long complain. Only suggestion given, that they will learn from. This is not good enough for all we have gone through with them. Please think twice if you wish to book a special journey with them.

I rated Singapore Airlines poor recently because of my unfortunate experience with them when I was travelling back to Manchester, UK. After I sent my complaint to their customer service team, I received a feedback that they will credit £145.00 back to my account as a gesture of goodwill to compensate the 5kgs charge of my baggage. I was not expecting this refund when I made the complaint however, I am very grateful that you honour my case no. when I chatted your representative via online about the baggage matter. Thank you so much.

I along with my wife travelled by SQ34 on 15th April 2023 between Singapore and Sanfrancisco in Business class. Our experience has been awesome. Crew were very freindly and service was excellent. Our crew members: Inflight Manager EDDY Leading steward JAMES Flight stewardess : RADHIKA They did a commendable job and our Compliments and Best wihshes to them. ANNAVAJJHALA VENKATACHALAM ANNAVAJJHALA BHAVANA

Booked a family trip from Uk to Australia via Singapore, Premium Economy, almost a year in advance. Chose the flights due to time of flights, length of stopover and price. Prior to flying, the airline changed the flights on 7 different occasions. Changes were substantial meaning we had to completely change our holiday plans which incurred a lot of costs, cancelling and rebooking hotels (obviously the airline said it wasn’t their problem) We lost the capacity to sit together, as flights were changed once everyone else had booked seats. We were also booked onto ridiculous alternative flights with stupid transfer times which were always going to be unattainable. On each occasion I spoke to the airline, they were unapologetic and had a general attitude that I should be grateful they were helping me at all. Unsurprisingly the flights didn’t work and we missed connections. The airline was again unapologetic ( they say the word sorry but do nothing). We were bumped onto economy flights and told they didn’t give compensation. On the economy flights we were seated next to the toilets and there wasn’t enough food to give us a meal. Again we were told they don’t give compensation. I flew Singapore 20 years ago and it was great. It’s a very different airline these days and is purely living off its past reputation. Won’t use them again.

First and foremost horrible customer service. I have been trying to reach them over 3 months to receive compensation for delayed baggages, without any response or luck. Additionally, they have sold their "Scoot" (their low cost airline) flight on Singapore Airline prices which was disastrous! +4 hours delays, no charger or entertainment, minimal food 1 time served over an 8 hours direct flight (Singapore, Melbourne). I used to have high regards to the airlines, but no more.

What happened to the hot towels when you first arrived onboard, what happened to the hostess bring water and juice several times during a 12 hr flight, jeez what happened to the meals?? I now know why that daft american with the baseball cap in the news was saying "give me water, give me water" a few months back. No longer the best by a country mile, now on par with british airways! All the ME airlines have now over taken singapore airlines in standards. Shocking down grade since covid!!

I've been flying with Singapore Airlines since I was 18 years of age and I am now 64. My husband and I are Elite Gold Members. I have always had only the best things to say about Singapore Airlines over the years, however, their standard of service, food, etc. etc. etc. is slipping and it is just not good enough. Firstly, Singapore Airlines needs to understand that people book flight times that suit THEIR NEEDS and THEIR COMMITTMENTS. My husband and I recently holidayed in Singapore and Singapore Airlines in their wisdom changed BOTH of our flights TWICE. We were originally booked on SQ 226 on 2nd March ’23 Perth to Singapore departing at 14:10 and returning home on SQ229 8th March ’23 Singapore to Perth departing at 12:30 and they cancelled both flights. So, it was back to the drawing board to select NEW DATES. Our new flights we were booked to fly out on Sunday 26th March @ 14:05 and Singapore Airlines rescheduled our flight to leave at 06:25 in the morning! We had to get up at 2am in the morning – not fun. We were due to come home on a 12:20 flight to Perth on Saturday 1st April. However, the airline in its wisdom decided to change our flight to depart @ 18:45 As a result of this change, my husband and I had to pay 1/2 day’s accommodation to cater for a later check-out. Half a day was approximately 300 AUD. There was a storm in Singapore on the day of our departure and my husband and I watched it in coming in from the Lounge at the Airport. Heavy rain is plentiful in Singapore and something they are used to. Our plane was delayed BY AN hour and a half due to the storm. I have no issue with that as it was the 'safe' thing to do. Anyway, we eventually arrived home at 2am on the 2nd April to find that our suitcases were saturated all the way through. Every piece of clothing etc. was soaking wet. Many pieces ruined. Clearly, someone hadn't bothered to shelter the flights luggage from the storm. My husband contacted Singapore Airlines via email the next day and lodged a complaint. He also sent a follow up email last week. It's hard to believe, but to date (16th April), we have not heard back from Singapore Airlines, let alone received an apology. Simply breathtakingly bad service that is inexcusable and indefensible.

Had delays on flight, check in and lost baggage. When making complaint have been stonewalled with a lack of response. Really disgusted by the customer sevice what is meant to be a highly rated airline. Does nkt make me want to fly with them again or recommend to anyone else.

I was looking to earn 1,800 elite miles to qualify for Silver status (status doesn't mean that much to me, but it gets you further up the waitlist when redeeming miles for flights, which I do care about). I contacted their customer reps prior to booking on a partner flight since I don't live in Asia and was told I would earn elite miles on this partner airline. After I flew, I saw regular miles accrue, but nothing credited to my elite miles balance. I contacted their customer service, who told me they would fix this but it would take 2 weeks. I contacted them after those 2 weeks and was told they would address it, but they would need at least another 4 weeks. It's been about a month so I followed up and am now being told I won't be able to get those miles credited. I'm so incredibly angry about the fact that I booked a flight to earn this nominal amount of miles--and had confirmed I'd earn elite miles with them--only to be told I was given misinformation by them THREE times--and that they won't resolve this for me. I've flown with them quite a lot this past year and have an insane amount of frequent flier miles with them and am shocked at how poorly they're handling this.

I had an 8 hour flight booked on an A380 which offers their FULL business class product, and was downgraded to an A350 with their REGIONAL product, which is usually used for their shorter (2-4 hour ish) routes. What annoys me most is that I wasn't even told about it and thus wasn't even offered the chance to rebook. The cabin crew were great, but I didn't get what I paid for - after countless emails and escalations (their customer service centre agents are appallingly bad - I've had better luck with bots), I still can't find anyone who cares. Book with them at your own risk.